Marriott Philadelphia West

From the moment I walked into the Marriott Philadelphia West, I felt welcome.
The front desk team is incredible- every person I interacted with was authentic and kind.
I must give a special shout out to Marlanea Tate, the front office supervisor. She went out of her way to ensure I had a wonderful stay. Her ability to make me feel so comfortable and welcome at this hotel was impressive. I travel a lot for work and I have not felt this level of care and welcoming from a team ever. I truly mean this.
Kudos of to the entire hotel team. (Also- the hotel is kept so clean! Very impressive!)
The next time I need to travel to Philadelphia, I will go out of my way to stay here.

I love a great hotel when traveling. The difference between a good trip and a great trip is the lodgings. This is a great hotel to truly enjoy your travel experience. The staff is helpful as Stacie is on hand to make sure your needs are met. Legends in the lobby is a good place to enjoy the morning breakfast provided by the hotel. The parking is only 10 dollars a day and in comparison to the other hotel choices, this is a bargain. The elevator from the garage to the hotel lobby is a convenience that you need to leverage as it does make things easier and efficient from parking to getting back into your room.

Staci, the manager, and her staff are friendly and accommodating. The manager remembered my party and I from a previous visit in July. We specifically stayed here again because Staci made our stay memorable last time. She greeted us with smiles and was very polite. We've noticed she was also this way with other customers while I was on line waiting for my check in. Easy and quick check-in as usual.

This hotel is very clean. The Legends buffet breakfast has a great variety of hot breakfast and pastries, fresh juice and amazing coffee. The hotel has a nice large indoor pool, a definite plus in our books. Nicely situated near Valley Forge, shopping malls, restaurants.

We will definitely book this hotel again in our future travels as we are in the area very often. Hotel is highly recommended.

In short, I would DEFINITELY stay here again. I'm very glad that I decided to stay here as opposed to at another Marriott property in Center City.

Pros:
-QUIET!!!! Legitimately one of the quietest hotels have ever stayed in.
-Clean, aesthetically appealing and well kept property
-Generally friendly front desk staff
-Ample and convenient parking
-For whatever reason, the parking gates were up and parking was free during my entire stay
-Spacious, bright, and beautiful room with ample ambient and natural lighting.
- The decor was a lovely mix of soothing neutral tones
-Plenty of surfaces for both people and belongings
-Spacious mini fridge in the room
-Microwave available upon request
-Conveniently located right off of 76 and walking distance from a number of gas stations, dine in restaurants, and fast food restaurants
-The concierge lounge has my favorite seltzer water (cherry flavored Bubly, in case you're wondering)
-Even though you can hear the doors closing and other rooms, this hotel is so well constructed that you don't feel them slam
-My bathroom and the hallway of my room were against the wall that I shared with the next room. Too many hotels I've stayed in have had sleeping areas on either side of the same (thin) wall, and I've been forced to hear someone's TV, someone's kids, or someone's extracurricular activities when I'm just trying to sleep. The architect of this hotel did it right though, and fortunately I did not have that experience at this hotel.
-Great water pressure in the shower
-Super comfortable bed
-Lovely view from my room
-Unlike a number of other Marriott properties I've stayed in, the housekeeping staff were informed that I had late checkout and did not disturb me or otherwise try to enter the room.

Cons
-The toilet seat was oddly scratched up...  The point where they should have replaced it. I've never seen anything like it and it definitely didn't align with the otherwise modern and fairly new decor.
-The shower does not have a hand held nozzle, so I had to do the whole rotisserie chicken thing in order to rinse off in the shower.
-The room took an unusually long time to warm up. I had the heat on 80 and it took about half an hour before I even started to feel the difference. Nevertheless, it was chilly in my room for at least half of my stay.
-I called the Bonvoy customer service line and requested a microwave a few days ahead of my stay. When I checked in, the young lady at the front desk confirmed my request. However, several hours into my stay, my microwave still had not arrived, so I had to call guest services to request it again.

Overall, this is a great property to stay in if you want to avoid the hustle and bustle of the city but still be just a stone's throw away from all it has to offer.

fantastic hotel. Friendly employees, very clean room with great amenities. Very close to the airport with a complimentary shuttle.

Didn't expect much since this was just a last minute booking from a missed layover but I'm glad I chose this hotel.

The hotel itself is very clean, warm, and stunning inside. Our room was lovely, although the configuration was a little weird and the bed only had one night table. Also please note that the website says the hotel has room service. They don't. There is a very nice restaurant there though.

Much improved from my visit in 2021 Maybe new management? Rooms and common areas were spotless clean and staff was fantastic! Bar improvementa noted as well although they were quite short staffed.

Glad i gave it a second chance.

I loved everything about my stay here. This place is peaceful, clean, and the service was excellent! From the front desk, to housekeeping, and the ladies running the bar, everything was perfect. It's about 20 mins or so away from everywhere which for a Californian is super close so I have zero complaints. The hotel is beautiful, my room was amazing and comfortable and they gave me waters upon check in which was much appreciated! I also love that my room had a mini fridge. I always feel that's the least hotels can do! Anyways I'll definitely stay here again if given the opportunity and I highly recommend!

The hotel was easy to locate and check-in and check out went smoothly but the issue was that I left two shirts behind after check out. I called the same day as check out, the main desk who put me through to housekeeping, no one picked up and left a message giving my room number, name and phone number but never received a call back. Not a significant issue but the courtesy of a call back would have shown to me that they make an effort to listen and assist their customers.

Came in July, our room was ~$250 a night, which I thought was way too expensive, but I guess it is a Marriott. It was nice, modern, and clean, and around 30 to 40 mins from Philly. We only stayed one night, and there were like 4 wedding parties at the same time, so there were lots of people. Overall the hotel is nice, and the staff was nice.