PetSmart

If you have a Goldendoodle or any kind of dog that requires a lot of maintenance, you probably understand where I am coming from when I say it is hard to find a good place to get your dog bathed/groomed. I have been to some places where Maui has come out semi-dry and at times when Maui looked better coming in than coming out.

Today, was the third time Matthew bathed Maui. We have been specifically requesting him his last couple bathing appointments because Matthew does such a thorough and clean job and Maui always comes out nice and FLUFFY! Thank you for taking pride in your job and for taking care of our baby, Maui. If you're looking to get your dog bathed, I highly recommend requesting Matthew and also looking into Petsmart's bulk bathing deals- it's totally worth it!

I came here and was looking at fish. There were three dead betta fish that had decayed and turned the water brown. Additionally, there were dead fish in the community tanks that had been picked at by the other fish so much that their fins and heads were gone. Disgusting...
The reason why I'm giving two starts and not just one is because the volunteers with the cats are always a delight and they love the kitties.

Horrible. Absolutely horrible. I brought my Aussiedoodle in for a haircut. I asked for a #4. When I came to pick him up, he is shaved, he has bruises from the razor on his belly, which look like they bleed. The associate who was there couldn't find any notes as to why my dog was shaved with a size 1 blend instead of a 4. She left his tail bushy. I asked for his nose to be trimmed- it wasn't. His face still looks yellow. I'm so upset, idk how my dog was treated to get cuts on his belly.

The groomer cut the paw-pad while trimming our dogs nails... which sent him to the vet. We will not be returning.

Took my Teddy there for the first time a few days ago and I cannot stop admiring his new haircut. I believe the groomer's name is Ashley , did an amazing job with my little boy .. very soft spoken but professional and did a great job with explaining .. Thank you Petsmart!

Horrible experience. My wife and I went to inquire about the dog hotel service they offer on 9/6. Everything went well with our consultation, however, on 9/7 when my wife arrived to drop off the dogs, she was told that they would not be able to accept one of our dogs because it was from a breeder. This should have been brought to our attention during our initial visit!

To make things worse, the employee working on 9/7 couldn't verify the date on our dog's paperwork. She had to go find a vet to read the date... My wife had to eventually flag down the worker and find out what was going on. The whole process took an hour long, just for them to tell my wife that they couldn't accept one of our dogs because we got it from a breeder.

Thanks to Petsmart, my wife and her wedding party were late to the rehearsal dinner for our wedding.

The only thing I recommend now would be the dog trainer. Debbie, she amazing and very helpful, but the rest of the store doesn't seem to care about it's customer's. I asked the cashier yesterday to call someone over to assist in the fish area instead of helping she grabbed a cart and leaned on it then started up a conversation with another employee. I waited for 25 minutes to get help with some fish and no one ever showed up. So i tried again today and basically the same results. I used to be a big advocate for them now I'm trying petco

Love this store, and the staff. I won't take my dog anywhere else. I have an anxious and nervous German Shepherd, who occasionally stays at Pets Hotel, and we use the grooming services. All of the staff, have gotten to know her, and they go out of their way to try and make her comfortable. She can be difficult to handle sometimes, but all the staff at the Glendora store are kind and patient with her. She's a work in progress who has come along way, and the employees at this store are partly the reason for that.

THIS REVIEW IS FOR THE PETS HOTEL ONLY. THIS REVIEW DOES NOT PERTAIN THE STORE, GROOMING SALON OR BANFIELD

I was going away for a weekend trip and dropped off my 15 year old pup for a quick two night stay. I added on the option for day care play time during the day, but informed the staff that he's really old and might get overwhelmed because he's not used to being around many dogs. The staff assured me that my dog would be taken care of and checked on frequently, even telling me that they would give him breaks from the play area if they saw him looking uncomfortable.

I picked him up on a Sunday afternoon and was able to peep at him through the large window of the play area. This picture is from a video of how I found my dog. Eyes closed, trembling, looking so sick. An employee was just walking around him cleaning not paying any attention to how sick he looked, or even if she didn't recognize he was sick it's apparent to anyone with eyes that he's uncomfortable at the least. I was so in shock at how he looked that I couldn't even think of what to say to the staff... I just wanted him gone as soon as possible.

My dog died a week later. He was old and I'm not saying that they could have saved him but Banfield pet hospital (where my dog is insured) is literally at the back of the store. They could have at least had him checked out...

Do NOT bring your dog here. The staff do not care about the well being of your pet. They walk around doing tasks waiting to clock out. Your pet is a piece of furniture in their way.

PetSmart hotel took such amazing care of our kitty while we were away for the weekend.

Thank you to the amazing Pet Hotel and Banfield Hospital staff at the Glendora location!Jocelyn was very helpful with our checkout process.