Petco

I've always enjoyed going to Petco. They're a little expensive but they're useful they're open late. Only thing I could say is I wish they carried a little more of a variety of diet and better sales and they had a delivery service besides that everyone has been pretty helpful they need more staff.

Showed up at 8:45pm on 7/4/23 when they close at 9pm - the sign on the door says they are open until 9pm- but when I showed up all the doors were locked. SEVERAL employees saw me and two other women knocking on the door and would not come to us. They made a gesture as if they were closed - 15 full minutes before they actually were supposed to be. The women I was with had a dog food order that had been confirmed for her to pick up by 9pm. There were four employees total that completely ignored us, refused to answer the phone or acknowledge us and then came out of the front door at 8:56pm. They intimidated us and all 4 of them came at one small women with her dog, of which I have a video and will be sending to higher management.

Absolutely insane to ignore multiple customers and their dogs when we could have been in and out before they closed. And on the 4th of July when many animals are spooked by the fireworks.

Time stamp on the photo - taken from the video is 8:56pm.

Worst treatment I have ever received from Petco.

Straight up negligent. My dog got vaccinated here and I needed a refill on her meds which they gave her. It did not include the heartworm that she needed the most. When I complained after she's been needlessly exposed to heartworm for 6 months, they said I'd need to make another appointment and get another heartworm test. Dangerous and gross!

I was in a last ditch effort as my cat decided to be picky. I ordered Wellness Chicken smooth Pate from other competitors and the expiration date was Jan. 2026 and April 2026. My cat will only eat at this point Wellness may for Feb. 14, 2026 expiration. I called the store and they had some inventory. Kate was Incredible. She said that she would hold the inventory for me. I got there less then half an hour later and true to her word she had the Wellness for me. She was Wonderful and she tried her hardest to make sure that my cat would be eating until I could figure out what to do. No one else has the Feb. 14, 2026 expiration date. Incredible. I am thankful to the people at Petco on 86th Street and Lexington Ave.

Kate deserves a shout out for being incredibly awesome and helpful. This is the kind of employees that you want to support your store. Thank you Kate!!!

This place is great! I came in with some questions and concerns regarding my little yappin yorkie. The staff in the store are always super helpful. Today I received great pointers for feeding my dog and what programs may work best for yorkies in regards to socialization training. HUGE THANKS TO AMARIS & MOSES! THEY WERE AMAZING!! The rest of the staff is great too.

I had my dog groomed here until Kevin left. Now I'm lost without him. He is not only a master groomer, but organized and methodical caring not just about his doggie clients but about their owners too.

I sure hope he comes back soon and restores the grooming services at this store to what it was before.

I purchased an injured parakeet/budgie on 4/5/2021 from the Petco on 1280 Lexington Ave New York, NY 10028. I asked the associates there why the bird was on the base of the floor huddled in a corner with a bald patch on its head, and they said, "oh travel." They also told me that the bird got here an hour ago.

I ended up taking the bird home because of the poor conditions at Petco and because I didn't think the bird will stand a chance getting purchased. It was already by itself on the cage floor. Upon coming home, I noticed the bird had splayed legs and a dirty vent (it cannot poop normally), and it is unable to move about in the cage without assistance.

Due to this, we asked Petco for a 100% refund. We also absolutely refuse to return the bird with uncertainty about what kind of condition Petco is providing for these animals. Additionally, why would the store put an injured bird in the parakeet cage for sale? Clearly, something was not right because the bird was on the cage floor with a missing patch of feathers on its head.

When I called the store today (04/06/2021) at around 9:40am and asked to speak to the manager, the woman (who said she is the manager) said that I would have to return the bird so that the bird can see Petco's vet, and then REPURCHASE the bird again once "it's well." She said it was in the back of the receipt. Well, I have attached the back of the receipt to this review and don't see anything that outlines what she said.

I find it absolutely outrageous because not only is the bird already injured but how do I even know it'll get proper care from Petco's vet or any care at all? Why would you put a bird on the sales floor when clearly it's not well? And then you force customers to repurchase an injured bird AGAIN and get double the profit for treating the animals like trash to begin with?

Awful. This Petco location is terrible and I advise for you to stay away. I have reported them already to the Humane Society and PETA.

Also, rest assured, we are keeping our bird safe at our home with our other budgie, and having him be seen at our avian vet.

I came here to pick up an order of dog food that I had received an email saying was ready. I arrived at the store a little before 8:40pm and their sign stated closing time 9pm which I didn't think would be an issue since it's a pick up order, there's nothing to spend time on they would just have to hand me the bag from the counter and I'd be on my way. There were about 5 other people outside who also wanted to grab an item quickly since they were supposed to close at 9pm. However when I arrived the doors were already locked and the employees inside had seen us outside but were blatantly ignoring us, at one point even laughing and walking away. There were a total of 4 employees. As they were getting ready to leave the store me and one remaining customer outside asked why they would not let us in when they were supposed to be open and the employees pointed to a NON EXISTENT sign in an attempt to say they had posted that they were closing early today even though the sign they actually pointed to said "Cat Adoptions 1-5pm Sundays" with nothing about early closings anywhere. Now, I had traveled from Midtown on the West side with my dog to pick up her food so she wouldn't starve so I tried to reason with them and was standing in front of them when my dog tried to get into the store and one of the employees quickly grabbed her by the THROAT and pushed her out. Following this, another employee forcibly pushed me out of their way with their body weight, which must have been at least twice mine, to which I pushed her/them back in defense. They immediately swung at my head with their GIANT BOTTLE causing my ear to bleed and my piercing to literally tear through a chunk of cartilage. I have NEVER experienced something like this before and was in shock but will definitely not be recommending this location to anyone. I hope they all get fired.

I literally can't even believe how bad my dogs haircut was. She's 5 pounds and they charged me close to $100 for her to come out looking like a rat. Also, it's the most stressful store, my dog is visibly uncomfortable going in there. the lines for vaccines are insane, what's the point of an appointment? the associates are also pretty rude.

We took our poodle in for a shampoo with an added treatment that included pedicure and lavender shampoo. The staff were pleasant and professional, but lacked the warmth of a private groomer. I get it: this is a large chain, and procedures and policies dictate behavior as much as anything else.
His coat was fresh and brushed out. No problem with that, either.
Our issue was that one of his nail shells was broken and actually bleeding. We had to clean it up when we got home.
I called up and spoke with the staff member sitting at the grooming desk. She told me that it was impossible, that had he been bleeding, they would have medicated it immediately to stop the bleeding. Then she suggested that he wounded his nail on the walk from Petco to our home.

I didn't call asking for anything, but I did want to see if they would own their error.

They did not. Won't go again.

They get the two stars for a pretty decent shampoo.