Pegasus Airlines

Decent enough for a cheap airline. The charges for food are steep, though. But whatever you do, avoid SAW airport. Getting to it, or from it, is time consuming.

Decent Airline experience. My round trip to Antalya and back was good. Very rough, almost scary landing but hey thats just the pilot i suppose. The only thing that was a bit off was that there is no complimentary water or anything for that matter. I do think a quick and easy complimentary beverage service could benefit most all of their customers experience..I was parched on the 1.15 hour flight without water or a card to purchase.

Where do I even start with this airline. Everything about it was miserable. And I mean EVERYTHING. For starters, no one welcomed us on the plane or off for that matter. Second, when sitting down, your knees hit the seat in front of you. And I'm 5' 5". There are no pockets in the seat in front and the tray table is tiny, doesn't even pull out, so are the overhead bins. I saw trash all around me and gum on several seats so the plane was clearly not cleaned. Or at least not well. On a 5 hour flight we got no drinks or food. Everything costs money. Even a small water bottle. It was ridiculous. And when asking to use the restroom the flight attendants made us wait until they were done eating in the front. What? The flight attendants never even walked down the aisles or anything. Not to mention how they charge you for entertainment. The safety instructions were non existent, so as the overhead bin check. And when taking off and landing...no announcements. Occasionally the mic would turn on to make loud noises. No actual talking though. Bumpy and sketchy landing and takeoff. The landing took one hour because the pilot got lost and mistook islands for city. He went up and down and up and down. Real promising. The one interaction with the flight attendants was short and rude. The seats were disgusting and stained. If I could give it a 0 I would. Oh and make sure to have a charged up phone even though there is no entertainment because no power outlets. The seats are not only small but not comfy either. Back is in so much pain. Not cushiony yet hard. Moist towelettes were handed out to 1/2 of the people and they were dry! Worst flight of my life. (Not to mention no reclining seats)

EDIT: we took a second flight, equally as bad, took longer to takeoff than fly. speaking of which, there were flies in the airplane. they also lost our luggage and blamed us!

Dear god! I'd sooner fly on a broken umbrella than take a life-threatening, bumpy and depressing journey on Pegasus Airlines.
I took a one-way red-eye flight from Muscat, Oman to Istanbul, Turkey. With a name like Pegasus, you think it would be a pretty magical experience. The only thing magical is the fact that I survived the flight. That pilot couldn't fly a plane around his countryside neighborhood even if he wanted to. Not to mention, you have to pay for water? Where do you people get off?????

What a disgrace! Good day.

This is the first and last time flying with this airline. I actually hope it goes out of business with the horrid lack of customer service.

Where do I start could it be the lazy dbag in Madrid who refused to check my bags in even though I was an hour early and no it wasn't my fault it was the fact no one was there for that hour and then when the guy rudely rolled up he was like nope closed you missed your flight. I called b.s. bc my flight wasn't even departing for another 2hrs

So I had to schlep my unintended checked baggage through security let me tell you TSA is a frigging joy compared to these jokers. The old guy starts doing a tutt tutt sound as I'm trying to not lose my shit...ya no duh capt obvious I didn't anticipate this airline lacking basic concepts such as checking in paying customers luggage for their flights then he proceeds to ask if he can destroy my shit and I'm like doesn't look like I have any options huh so go ahead genius!

Next was the fun situation at the gate guy with the sunglasses you literally were the only reason for the 1 star. He actually took the time to ask what happened apologized bc apparently snarky dip is known to not did his job and then helped tag my bags in problemo though was not a transfer sticker for the brain trust in Istanbul. On the flight it's like spirit bc the seats have no way to recline. I was unfortunately in a flight with practically all sick ppl and a twitchy, nose picker. The food was ok for the price although wtf why offer food to ppl less than 30 mins before landing.

Istanbul was horrific, first was the oh btw nope you have to go downstairs get your supposedly checked baggage, pay for a Turkish visa, and a whole load of b.s. that could've been avoided if I wouldn't have had a connecting flight?!? Really you should've just said we don't give 2 f#$ks and never fly with us ever again. So mind you this is after 1hr of acrimony being sent to Timbuktu bc apparently competent employees is not this airlines strong suit, and even the security and visa ppl trying to help me understand the moronic point the airline was making wasn't a point but just an admission of their shitty incompetence.

Fast forward now a day later. Thank you IGG (don't know for sure if that was the actual name just look for international lounge) for providing food, Wi-Fi, plugs to b charge my devices and overall awesome service. 3 times I went to the F*ing Pegasus desk and no one was there last night there was a phantom representative with no Pegasus airlines anything who lied and said he'd help and disappeared. Next day went again no one but Casper the ghost aka no representative a f*king gain, so now I'm at the gate should be super simple this time I'm not messing around, have both digital and paper boarding passes.

This airline is like Turkey's version of Southwest Airlines. No frills, cheap fares. I flew with Pegasus from Beirut to Istanbul, and Istanbul to Tel Aviv.
If you're looking for a deal on getting around the Middle East or Eastern Europe, this airline is the answer. No frills means no freebies. Want seat preference? That'll cost you. Want a drink? Be prepared to shill out some Lira. Meals? Sure! Dinars, please! Fortunately, they accept cash.
They put ads all over the interior of the planes on this airline. I always like how they advertise for themselves. If we're on the flight, we've already drank the kool-aid.
I'd fly these guys again, since most of the flights are cheap, the staff seems competent, and the flight seemed safe. We arrived on time. They didn't lose my luggage.
Overall, I'm a fan.

This is the worst airlines I have ever taken. They charge for simple water and what has turned into an hour flight has turned into a three hour nightmare. Ruining my last night in Istanbul I will never fly them as long as I live and I suggest unless you have no choice you don't either

I flew from Istanbul to Albania on Pegasus. The airline is not following any of the CDC guidelines for Covid. Passengers were unmasked, some with no mask while other wore a chin mask. I asked the stewardess to please have the passengers wear their mask and her replied was " We made an announcement, but we cannot force people to wear it and if you feel unsafe you can disembark". This was not only rude for someone who is following the rules but it's also against the law. International flights are required to follow the law, with wearing a mask and social distance. WORST AIRLINE..

Worst experience in my life.
No one speak English!! Unfriendly people, many people fights with the boarding line, very long lines in Pegasus airline & NEVER EVER fly on this airport and pegasus airline!!
They have no respect for their passengers yelling on the people, I don't recommend it to anyone.

I have to complain about the service by the flight attendants on one of your flights from Budapest to Istanbul. I was on the flight with my mom on sept 11th. I wanted to buy a bottle water on the plane. I handed them my American issued credit card, debit card, my moms Hungarian debit card and even offered cash euro to buy the water. They couldn't process any of our cards or take 5euro bill. They looked at it and said they can't take it.. every price in your in flight magazine was in euro and it's unacceptable not to be able purchase a bottle water in a flight... not being able to take 3 different cards then cash is absolutely unacceptable on a
Flight where the ticket doesn't include food or drinks... we ended up getting 1 little cup of water for 2 of us and when we asked for another one for my mom the flight attendant had an attitude and we never actually received any water after that 1 cup.....

Absolute worst airline I ever flew in !! I paid for a seat and when I checked in my seat was given to someone else! How does this happen ? The crew on the plane passed by me when giving out drinks and didn't ask me anything because the people next to me were sleep. But they looked straight at me ! Horrible service !! I will never fly with them again, and I will make sure everyone in my friends and family also knows. I will also address this in a newspaper for European travelers ! Absurd !