Papa Johns Pizza

The WORST SERVICE I've ever received from a pizza joint. Placed an order for delivery and then they wanted me to pick it up in store. AFTER paying for delivery...

Number one way to lose business... insult the customer. Probably shouldn't be sitting in the dough bins either. Unfortunate, bc this is where we order for a team to congratulate them.

Ordered food last night (4/15) and was charged for it immediately after placing order. Went to pick it up, a male and female were working. The male looked up my information and couldn't find my order. The female with red hair, stepped in with her aviator sunglasses on, to interrupt him and say "they had a bad night, we cancelled your order". I said I was charged for it. She did not care. She said "she refunded it". I checked banking and I was still showing charged. It was until the next morning that I had to call the same number i placed the order with to get the refund.

The female with red hair has to go. Absolutely rude. Talking to me at midnight with sunglasses on and chewing gum like it was her last meal on earth. Extremely bad customer service. We will no longer be going to that papa John's.

Excellent service and always great tasting pizza. Would recommend Papa Johns! We always order for delivery.

Called in our order at 9pm. We live 10 mins from this location. They operator told us it would take 2 hours and 9 mins to deliver at the latest (and while that's absolutely ridiculous) We figured wait times were high since it's the weekend so we were willing to wait. It's now 11:30 and all the locations are closed, no one ever got ahold of us to let us know they wouldn't be delivering our food. We are extremely disappointed in this companies lack of communication after an unacceptable amount of wait time. Highly unprofessional service.

Tried to order online like we always do and it said they don't deliver to address. Called the store 3 times listen to message for a total of 30 min- it would ring periodically them go right back to same message. Ended up ordering Hungry Howie through Uber eats. Looks like that is what we will be doing here on out.

This location must be closed. No online ordering and no one is answering phone. We waited on hold and called for 30 minutes.

I don't usually consider reviews for chain food places but this one merits an exception. I was visiting a friend who lives near Brentwood and we ordered from this Papa John's location. The delivery time was quick and the driver was both friendly and polite. I guess because of the quick delivery and the insulated thingy our pizza was in, it was still 'out of the oven' hot. The veggies, and we got a lot of them on it, were yummy, as was the cheese. They advertise about better ingredients and I would agree.

I just wanted to take a minute to say Wow what an awesome pizza you made us had after a very very stressful day Pap John's ! I can't tell you what a simple thing like a hot fresh really good meal can do to help, when you have had a stressful busy day.
With that said, if you're considering Pap John's thin crust veggie w/ their 3 cheese~ do it, It is sinful !!! It was Hot, Fresh, full of toppings, loaded with cheese. The crust was thin and crisp, yet firm enough so that the tomato and olives did not make the crust soggy. This often happens on thin crust or even hand tossed pizzas, as you know, if you are a thin crust veggie lover. I've ordered that from so many places and sadly my crust would end up soggy especially in the middle do to the tomato. I am very glad to say, this Papa John thin crust veggie pizza ( with the 3 cheese) stood up to that test and passed with flying colors.
Did I mention the taste yet??? Oh my it was heaven.I'm already dreaming of another...
Great job Papa John's ! I'm trying to post some pictures as well so y'all can see it~, but struggling with that a bit. Hopefully the pictures go through.
I also wanted to give a shout out to our delivery driver. I apologise, I didn't catch her name.
Like I mentioned a very long, hard day. She probably did tell me at the delivery, but I have forgotten. I did Not forget that she was very professional, yet very personable. She was working the evening shift Monday night around 5:20 in Forest Hills/Oak Hills area. She was telling me she is new to the area. She's from MS. So you know who you are girl. Thank you for being so fast and so kind to us. We hope to see her again soon.
Some people may say well they are just doing their job by making a good pizza and giving good,fast service? Yes, maybe this is true But this is still yet rare these days, For some reason. We are often made to feel as if "We" owe the places we go to grab a bite.
These days I'm finding it a rarity to get great food and great service at the same time. It was nice to have at the end of a long, hard, busy, stressful day.

Pizza was exceptionally good and done quickly. We appreciate it!!. The next time I'm at my business partner's and best friend's, We will most certainly keep this Papa John's in mind.
This is how you stay above the competition! This is how you remain memorable in our minds!
I hope this review made your day, like your great pizza, brownie treat and fast, friendly service did ours! We'll be seeing you soon : )

P.S
Hey Make sure you get on their rewards program it's really good to! Who doesn't like free pizza, especially good free pizza!

I'm glad that I met with Jake today. He's so professional, talkative and great personality. Papa Johns needs employees like this. He made sure that my order was hundred percent accurate. And he has a great smiley face. :)Thank you again.