Panera Bread

Decided to order because of "free delivery" coupon. Except there was a $4+ extra fee instead. Try to be open if you're going say free delivery. Plus, 6 of the 8 soups weren't available as of 6pm. That's a little early to be completely out of most of your soups I think. Then the GPS of the driver took her all over Collierville (but that's not Panera's fault).

What we got was good food and still fairly warm. I just wish we could have ordered what we originally wanted and really got free delivery.

Well .... I had never eaten at Panera Bread and after this experience. I can say without a doubt! I never will again. I got the Smoky Buffalo Chicken Melt Baguette. This was the most pathetic sandwich. I have ever received. If you like a bread sandwich then this is your place. I would be ashamed to call what they gave me a sandwich. Take a look at my photos. I had to pull what little chicken that was on it back half way to make a half of a sandwich. It was still pretty bad. I understand this is supposed to be a healthier choice but come on! I feel like I was ripped off.

Stay Away!

I ordered the Green Goddess Caprese melt. It would have been better if the arugula would have been fresh. About half of it on the sandwich was yellowed. So disappointed in them. This isn't the first time I have had subpar food from this location. I definitely won't be back and I can not recommend them to anyone.

Most definitely won't be eating here ever again the general manger Greg was very rude I got the Smokey chipotle sandwich and the was barely any meat on the sandwich and no sauce

I must say that I love Panera Bread restaurants. Especially the one in my town (Wichita Falls, TX).
So here we go...

I arrived at this place in Memphis around 8:15 pm with my elderly mom, wife, and my four minor kids. We used the interactive kiosk option, and to our surprise, after 20 minutes, the food was ready (I thought it was too long when nobody was in line and all four customers there were already with their orders). We didn't ask for anything besides soup, salad, and cheese and bread sandwiches (4). But that's ok. Then it was time to get the food, and I realized that my wife was having difficulties understanding why they were giving us the order to go if we had ordered to dine in...
I left the kids with my mom and went over the counter to find out that they refused to give us plates to dine in, saying that they closed at 9 pm and it was already 8:30 pm. They told us that all our bowls of soups were inside and all the ordered food was inside the paper bag they gave us. We didn't like that, but we took it. They said:" You guys can eat here if you want." So we started serving the food to our family when we realized we didn't have anything on where we could put the baguettes. Then at this moment, I was already at my limit. Without raising my voice, I went to the counter and spoke to the girl who had denied service to us in front of her manager, who was on the phone. I asked for at least four plates so we could serve the food. She (the girl with green hair who denied giving us the plates before) went over and grabbed the plates and through them over my hands (I was quick enough to catch them before falling on the floor. And after we started unpacking the food, we realized that one of the soups was missing. We had to go back and ask the manager to bring the missing item. To make a long story short, it was a nightmare. And I question myself...

Why didn't they provide me with a receipt for my order?
Why didn't they put a sign on the kiosk or the wall somewhere saying that the orders after 8:30 had to be to go?
In a tourist place like Memphis, how can you conceive the idea of treating a customer like that?
What can I say about the ambiance? It was ok. At least it was clean on the side I was seated.

I must say I love Panera Bread! We went to this location just a bit before closing. Now I've gone to places before closing and regretted ever eating food. BUT NOT THIS LOCATION OF P.B.!
Not only was the food and drinks as delicious as normal but the staff was as accommodating as they would be as if they had just started their shift!

First and foremost the Manager is T.E.R.R.I.B.L.E he just vapes an sits in the back of the restaurant vaping & he sounds like a high school girl,the entire restaurant can hear him whining an complaining...Thank God I went too college because he isn't proper manage material....THE FOOD is delicious I mean it would be better without the roaches back the drink station. I always let them know it's a few but they never seem too care. ...But you can't blame the team when their manager is piss poor leader. . . The Quality of the Food is overshadowed by the messiness an Midtown Deserves better ...Sign an everyday Midtown Customer

I must say that it had been a while since I visited Panera because my first experience wasn't as good. But, this time around they redeemed themselves. From the customer service to the fast service on to the taste of the food I enjoyed everything!

I had the Pick 2 option. I had potato soup and a deli sandwich. They were both made well. The consistency of the soup was smooth and rich in flavor. The sandwich had a balanced amount of toppings and meat.

Of course, they have a drive-thru and pickup options. Be sure to check them out!

If you can avoid going to this Panera, please do!!! I had a really bad experience today when picking up an order I had placed online. First, I got there 15mins after The pick up time they said because I know it usually takes longer than that, well this wasn't the exception. I waited for 20 more mins aprox. Then, since my order wasn't in the pick up shelves, I kindly asked about it and the person, who also happened to be the manager, was extremely rude. I pointed it out, and she immediately switched to 100% condescending and started talking to me in a mocking tone. At this point I just wanted a refund, which is when I found out she was the manager. I didn't trust this woman to make my food but I Just wanted to get out of there asap, so I did. NEVER coming back. Also, Panera executives/owners, please don't hire rude people as managers. Ps. The bread was moldy!!!

Check your bag when you order pick up, otherwise you will end up making a second trip. Some of Memphis' finest work here. Bless their hearts.