Palomino Park Resort by Pinnacle

Still no showers available in the Gyms after 3 years!! Just needs to be tiled but some people can't figure that out. Such a simple thing that Katina Croghan can't get done.

Tried to stop by after multiple failed attempts at trying to set an appointment online and by phone. Obviously they must be full or not excepting any more applications. When I came by the lady at the gate was very rude. Needless to say I will not be leasing here.

Getting better! Business Center is open in Red Canyon with a new copier!

Hoping to soon hear about what will go into the restaurant space at the main clubhouse.

The grounds look beautiful.

We moved out. Thank God because we were miserable. We were so bummed that the last half of our year lease -- the entire Recreation center was closed because of failed pipes. It's so sad because we have met some of the most lovely people here, but we HAD to go. The management office knows the facilities are trash. Our ceiling started to get yellow leak stains after a large rain storm and the maintenance solution was "paint over it". Then, we had inquired about getting vent covers (on the roof to protect our vents from critters) and I was told, "this will be fixed soon" for a YEAR. Some nights we couldn't sleep because of the scratching and critter noises in the vents... we felt like one of those seven dwarfs living in that place with all the animals... I kid you not-- this place might look dope with the gate and the promising view when you take a nice stroll with the pup upon your visit. However, don't be fooled... it's all smoke, honey but after a while you'll realize it's a true dumpster fire.

Don't bother trying to rent an apartment here, the leasing staff is MIA. I've left numerous messages on voicemail, to no avail. I even physically showed up at the property trying to see a leasing agent. Guy at the security gate said that I couldn't do that, as COVID-19 policy prevented it. When I said that it is impossible to get a return call from a leasing agent, the security gate guy laughed knowingly and said "Yeah, I hear that a lot every day."

If management runs the property like the leasing department runs their business, I'll bet the place is a train wreck.

Thanks for nothing, Palomino Park. Your operation is beyond bad; it's pathetic.

I've been here for 1.5 years now. I am not necessarily unhappy. The Blue Ridge maintenance are really good and very kind. Marcia in the leasing office is wonderful. But I worry about the turn over with management.
When I first signed my lease, they showed me a unit that had a washer and dryer. When I moved in, there wasn't one and I was super shocked. They should have verbally communicated that one wouldn't be in here. They then wanted me to rent with a company that would be an addition $30 month or something. They knew they made a mistake and weren't willing to correct it.

I think that Pinnacle worked pretty hard to keep us happy and in a nice living community. I enjoyed the food trucks (I hope those come back) and they did cute little contests.
The security weren't very helpful, they'd always just say "call non-emergency police" for things like noise complaints.

I am writing this because I genuinely hope that the new ownership reads the reviews and creates a plan of action in the areas of growth. This could really be a wonderful community they just need to focus on communication and following through with promises.

I've been living here for a little less than a year. We should've walked away from this place as soon as they didn't respond to future residents unless you (quite literally) chased after them.
What really makes this place stand out from all the other apartment complexes is the lack of project management (and management in general). We came to live here at the most convenient time - when every single pool/clubhouse (besides the big one) is closed & being renovated simultaneously. It doesn't take a genius to think that's not the best idea.
Also, can we just talk about how exuberant the prices are here? You're not getting a premium experience because you're paying $2,500/mo. You're getting a subpar experience while they run your pockets dry with undisclosed fees. The amount of problems I've had with our apartment is just beyond belief. Toilets do not flush properly, outlets do not work, appliances are older than my great-grandma, and our kitchen flooded this morning, so that was nice.
All for the lovely price of $2,500/mo!
This is for anyone out there that might be experiencing the same setbacks I am with Palomino Park or looking to get an apartment here. I've heard nothing less than awful responses about what it's been like living here. So if that helps steer you into a better direction, I have done my job. Have a nice day:)

We tried to book unit from Virginia, first off the application went thru and paid application and deposit as well. At the end of application now it's saying unit not available. The application shouldn't have processed if unit not available. Now similar another unti available but as thr application in process can't apply or change for another unit. And when trying to reach them while day no one responding. :(

I like Palamino Park but, they haven't put a new bar and cafe in the main building. They've had 2 years to do this. I have met lots of people at the old Parkside. I think it's time to put a new cafe and bar. I know they're under new management. Also I was treated rather rudely when I called by a woman who said "She doesn't know anything about it " and hung up on me. Very classy!!!

Even before Covid we were told that certain items in our home would not be fixed because they are going to renovate our apartment after we leave (and this is also a year ago so when deciding to resign our lease). We didn't find a good alternate place to live at the time so stayed even with the flaking counter top and very old (and dirty when we arrived) carpeting. Regarding the carpeting, it wasn't even vacuumed properly when we arrived--there were ponytail holders and puzzle pieces on the floor of the office (not hidden under things--in plain view) as well as crayon drawing on the window of the office. I steam cleaned the carpet with our steam cleaner and got up a TON of dirt. Every apartment complex I've lived in has had a 3 to 5 year carpet replacement policy but ours was definitely older than 5 when we arrived, and like I said, dirty, matted down, and with pretty painful floor transitions anytime you walk from the linoleum to the carpeting--don't step there or you will hurt your foot, not good for a diabetic as one house member is. One very disappointing end to our stay is that they are requiring us to pay to have the carpets shampooed before we leave even though they have already confirmed they will be ripping it all up and putting in hardwood floors. Not sure why they are forcing us to waste hundreds of dollars for literally no purpose on the way out. We have appreciated maintenance response to things quickly like the time we had problems with our smoke detectors going off in the middle of the night for no reason (and could not get them to stop) or when we had a leaking water heater with a rusted out hole in it. Every maintenance person is very nice. Overall like I said not bad, but disappointing end to our stay. I should qualify that we've stayed MANY places including section 8 apartments so I don't think my standards are ridiculous. Happy house hunting.