PaintBox NoLita

Love the job that was done for my artwork! The staff was super friendly and patient and really worked with me. They were so passionate about making my canvas look the best and the turn around time was pretty fast. I'm very happy with the outcome.

Let me start by saying they did a great job. The items I brought by to be framed look perfect, and they also replaced a wire on a canvas for me, free of charge.

While I was deciding on frames, they were also helpful in trying to help me be price conscious. Unfortunately it was still really expensive, and that's why I've gone 3-stars. I had a thin, very basic metal frame (they did say wood would be cheaper), so it's hard to see how the value is there for what I paid.

Any store can do frames...but when you go to a place and the gentleman working there has an attitude every time you engage, it makes the experience a horrible one.

This company, as the gentleman says he is only an employee, needs major work on their customer service.

I constantly buy art that needs framing and no matter how good of a job they do ID never come back to deal with the store's employees. They need major work.

To top things off. The timing says 4-5 for pick up. I arrive 4:10. My stuff is in store and the guy is eating after the store was open for business. Asks me to come back 30 min later for the frames. He is an absolute joke and unfortunately makes the store be one as well.

Freddie was super easy to work with and helped me complete my framing project in a pinch!

I came here to get two matching prints framed. I was so disappointed I paid $327 for these. When I arrived, there was metal hardware (for hanging) very visibly jutting out from the sides. One of the pieces stuck out so much, it looked like they tried to break some of it off leaving a sharp piece of metal still sticking out. I raised the concern and was told the frame was too skinny. I was so disappointed because I had been open to all of the woman's suggestions and she did not inform me. I wanted to pay the difference for the right frame, but it seemed the gentleman wanted to charge me for the entire order again because he said the old frame would have to be discarded. He refused to fix it unless I paid $150 more per frame. Meanwhile, another employee found other hardware. This would make the frame no longer sit flush, but I felt I had no choice but to compromise. When I got home, I had a sinking feeling that the mat was uneven. I pulled out my measuring tape and the mat is indeed uneven. Both pictures had more mat on the right side than on the left.

Update: I will try to keep this as concise as possible. Paintbox reached out to me and offered to redo the frames. She was very understanding and truly went above and beyond, offering to pick up and deliver the frames as well as offering the larger frame free of charge. My experience with the gentleman was very different. I chose to go back to the store so there wouldn't be any miscommunication. The gentleman was condescending and insistent that it was impossible that the mat was uneven even though they were in front of him and he could see/measure it for himself. When I went to pick up the final frames, there was a hole/small tear on the back of one that wasn't there from the first job. He quipped back, "Of course that wasn't there before, I had to redo these." When I asked if it could be fixed, he said no one is going to see it anyway. I couldn't believe what I was hearing and that had been the theme from the start. He would give excuses and argue with you on why something couldn't be fixed, unable to accept responsibility for his actions. In the end, he fixed the hole. My interactions with him were undesirable. He was unprofessional and complained about other customers. Full disclosure, he also used the same style of frame and same hardware as the original job. In the end, I am satisfied with the end product, but the experience was not smooth.

The best frame shop in nyc and the only one I go to. Great high quality, very patient and extremely helpful. Thank you!

Really poor customer service. To be clear, the framing was decent but I had ordered a different frame and the representative tried to deny that I had. I clearly wanted an all gold frame (the specific reason I went to Paintbox Nolita) and they put a gold and black frame on. He had called me after I visited the store to drop off my painting to say that the gold frame would take especially long to arrive because it needed to be ordered. I said that's fine; I'm in no rush since what I want is specifically an all gold frame.

The representative made no effort to rectify the situation. And more appalling was the disrespectful tone, denial and the accusation of me of not saying something different. I was remarkably consistent from the start: all I want is an all gold frame. My first visit, he had said the all gold frame is more expensive. Now he's saying this gold/black one is more expensive so was not willing to make any price concessions.

Really disappointed in this establishment.

Freddy was awesome! He was great with helping us making our art piece look exactly how we wanted it while sticking to our budget.
The quality, service and Freddy get 5+ stars

I recently got a canvas print framed here. Everything done included framing, artwork set on a foam board, with a glass at the front and wire hanger at the back. The work was professional and great quality. I was satisfied. The only reason why I didn't give Five stars was because I paid $185 excluding tax, and I also received a quote for the same service from another business for $90. I chose this place because it was more convenient as I didn't have time to go with the cheaper option. That being said I would probably go somewhere else next time if I'm getting a better price. This area is known for having overpriced goods & services so it was expected.

So great place with great work if you can afford it! And definitely one of the better price options in that area! But there definitely places in any of the other 5 boroughs with even lower prices.

I had initially posted a review that didn't paint PaintBox NoLita very favorably based on two pieces of artwork that I had had framed at PaintBox. The owner immediately reached out and let me know that the work that was done didn't live up to his expectations. He offered to pick up the artwork, fix the problems with the frames and return them to me. That's exactly what he did. I'm very happy with the job he did and extremely pleased with the owner's response and customer service.