Outback Steakhouse

The restaurant was busy and only staffed by 1 server/hostess. She did a phenomenal job of balancing everything and taking care of the customers despite her handling it all on her own. Her name is Kathy, and she deserves to be commended for smiling through the challenge of the lunch crowd and still providing great service! Thank you, Kathy, for making our experience great!

Had a great dinner and experience tonight at Outback Steakhouse (Randolph, MA)!
Service was wonderful throughout the meal thanks to Joyce, our server, who is truly the model of perfect service! She was friendly, attentive and knowledgeable. She expertly answered our questions about the menu. My son and I both ordered the bone-in ribeye dinner with 2 sides, in my case baked potato and seasonal veggies (sautéed broccoli). The steak was juicy, delicious, and large! I ate half and brought the rest home. It was well-seasoned and cooked exactly as I ordered. I changed my mind about how I wanted it cooked a few minutes after I ordered and Joyce ran to change the order before it was cooked. I really appreciated that extra effort.
The ambiance in the restaurant was nice and warm, and there was no wait. When I come back to town, we will come back and ask for Joyce to serve us. Thank you!

My family came in on Wednesday night, we were a party of 13....yes, I'm 1000% completely aware that it's a large party and not all restaurants are staffed mid week to accommodate a large party.

When we arrived the host had to ask her manager, she came back and said they could seat us in 30 minutes - we waited 25 minutes and they the host said they couldn't take us .

It's more upsetting that they said they could, we waited and then they couldn't ‍ If we didn't have kids it would have been a "whatever " but with kids 30 minutes is a long time, time we could have gone and waited somewhere else that could have sat us.

Me & my wife walked in on a Wednesday afternoon,
Upon entering we was greeted by staff/hostess Myself & my wife said hi!

Good afternoon the young man just looked at us & did not respond.We thought that was very rude not to greet your customers.No smile nothing!We was seated at a booth that was dirty & uncleaned.

We sat down for about 2 mins,I walked back to the main entrance & notified the same hostess that our table was dirty he moved us to another booth.Another server came with bread & no plates for us to eat on.

The bartender was bartending & waitressing at the same time the drinks were ok.Our glasses filled with water had pieces of particles floating inside.The glasses were dirty as well.We notified the manager we paid for our drinks & left.Never again poor customer service,
The ambiance seemed like a funeral was in session.

Never again the Outback at the Somerville location is way better & worth it.....

By the way I almost forgot to mention,
My wife stated that the woman's restroom was in a unsanitary condition.

The manager with tattoos was like the walking dead. As was the bartender with nose ring (who just left bar unmanned for 15 min while people waited). 25 mins for plain salad! Just stupidity.

Several customers loudly complaining. Pathetic!

Neither of them could have cared less.

Have gone for years and never had issue. I will NEVER return after these two!

They will be out of business very soon. Sad!

Outback is prawly my fav among "The Big 3" (Texas Roadhouse, Longhorn, Outback). The menu is the most biggest and diverse. Let's get into some deets:

Mind you, these Big 3 are all "anti-high-end steakhouses" and they are just that. No supreme service, dapper staff or clientele or prime-cut meats. You get what you get and you are often at the whim of many peccadillos, to put it lightly. This evening I ordered a Blue Moon beer and my One ordered Prime Rib and we both ordered the new Jaws Cocktail with toy shark. But we come to discover that they ain't got none. None of them -all three items out of stock. Also, the waitress delivered the bread board to our booth, but no bread was on it -oops! You get what you get -or don't get...

She did notice this peccadillo and rectified it. The bread is baked in-house and is very good.

Now for the positive:

The waitress was wicked nice and the food was very good (for what it is). I got The Special which was a six-ounce Sirloin with a 16-ounce beer and Aussie Fries (seasoned with some sort of down-under spice) for 13.99 dollars (a.k.a., 14 dollars). The steak was teenie AF but was actually very yum-O and tender too. My One got the Filet and the Baked and Brocklee. All well made and tasty too and she got the Coconut Shrimp which was (were?) good.

The coup de gras was the Pina Koala (a play on words) and the Bloomin' Onion which is junk-food heaven. The Pina had an edible logo design in the drink which was fun and festive AF and "only" 7 bucks. The BO is to die for and HIGHLY recommended.

Solid food here and do take advantage of specials and Q-ponz -we got the Bloomin' Onion for free.

Simple faire here, folks...

You can't fake steak... unless you're vegan...

So here we are in the Stoughton MA for a night looking for food. When I don't have a customer dinner I usually order pizza delivery to my hotel room. But in. This area there is very limited that come to this hotel. So after searching I chose to go to Outback for I have not been to one in a while.

I showed up at 4:45pm and the hostess was not at the front to see where I would like to sit. She did show up fairly quickly. That was the fastest service I received.

I sat at the bar for it was only myself and for the most part service is fast at the bar. Boy was I wrong about that here. I sat there for 15 minutes before anyone came to me. Once they did they asked what I would like to drink and after telling them I would have a coke the gentleman walked away. Five minutes later still no drink. It took a person that just came on to get me my drink. She just came on when I was sat. She asked me if I would like bread and took my order see photos.

No one checked on me to see if everything was good till I was done.

The food was OK but not like what I have had at other of this brands locations.

But the service I would say they need training on customer service. I am a professional sales person and customer service is everything. But from what I could see the staff was more interested in talking with each other than taking care of customers.

This seems to be a trend in several establishments post COVID. Training is the key and it seems there is no proper training.

Will not return to this location again.

The food was delicious, the atmosphere was very relaxing, but the best part of our dinner was the friendly professional service we received from our waitress Jo. She was so pleasant and friendly, it was a pleasure to meet her.
Thank you Jo!!

I hope someday outback brings back its original chicken fingers. Some people really want the original ones back.

Janet was excellent!

food was delicious, restaurant was clean and neat

we were quickly seated
staff was very attentive, friendly chatting with us

my steak needed a bit more cook time, it was quickly taken care of!

nice experience!