Ortho 360 - 38th Street

Love Ortho 360! This is my third daughter with braces and would never go any where else. Thank you Michelle for a great visit!

Dr Henry was the only orthodontist that noticed that my daughter's front teeth would have been off center had they taken out a tooth below a fang tooth. Now her smile is perfect! Kudos to Dr Henry and his friendly staff! They are very friendly from the front desk, accounts receivable to the dental assistants.

When I think of my time with ortho360, I think of "meaningless suffering."
Do yourself & your bank account a favor - go to Dr. Briggs instead. Going here almost cost me my life.
1. I felt like a number on a conveyor belt with the way I was treated - each appointment felt frantic and rushed - and they never did a thorough job:
2. The first night, the glued in metal pieces fell out in the middle of the night! That was fun to wake up to.
3. I only saw the orthodontist twice- each time he basically nodded at all the hard work of the other workers who they didn't paid enough to be able to afford their own treatments.
4. They gave me a massive bag of promotional items instead of the simple thing they could have just mentioned to save my life: hand sanitizer. This led me to getting Covid and long covid I'm still dealing with, because they only mentioned "don't wash it in cold or hot water!" They knew I was high risk & immunocompromised from me mentioning it and asking about masks. After I figured out how I was infected from handling Invisalign, I recommended they added hand sanitizer to this bag of promos & was met with dismissal and contempt from them for trying to say especially younger kids around other sick kids could benefit from that slight alteration instead of useless lanyard advertisements...
5. When I successfully pulled together a (high risk, and JUST TO AVOID HAVING EXTRA FEES FROM ORTHO360) flight for the final appointment I was faced with one of the worst times of my life. There were a few problems I brought up like my teeth being loose even a month after the last 'tray,' and one tooth not lined up with the others, but the dentist completely disregarded anything I said and claimed perfection. I think he might have had Covid at one of the appointments (while getting into my mouth!), but of course no one tests anymore...
6. They made the retainers and sent me on my way. The retainers were strangely painful and turned out didn't fit my teeth! I was so completely exhausted from dealing with them that I couldn't bring it up to them, because I literally just wanted the reimbursement and to never talk to any of them again.
7. They didn't even remove all the glue from my teeth! I still have glued MONTHS after treatment & a regular dentist couldn't get it off.
8. After the final visit when I pulled together this (useless) trip that they lied to me about, and I wrapped up any business with them - they still charged me hundreds for doing absolutely nothing! Just because they could.
Like I said, ortho360 not only put me and others in danger multiple times and literally didn't do the services at all or so badly they had to be done over again, but also blatantly made fraudulent statements for a quick buck.

My daughter had a significant overbite and they corrected it quickly! We're looking forward to fine tuning her needs once all her adult teeth are in.

I love this place and what they have done for me! My new smile is incredible. The staff is really friendly and easy to communicate with. They always know my name and they really care about my progress. When my daughter is old enough for braces I will be taking her here :)
I'm so happy I made the decision to get Invisalign at Ortho 360!

Didn't love them. Several of the staff are nice enough, but there is an underlying tone in the office that didn't sit well with me. So, little perks for having patients pay attention to their dental and orthodontic care may be good, but I felt that it was a way to point a finger at the patient. This feeling grew stronger after my daughter had become a patient.

We lived overseas and had already paid for 2 sets of invisalign. I saw my child wearing her invisaligners all the time, and was diligent about facilitating compliance. During the time the second set was ordered, my daughter began having migraine headaches.

When we arrived in Austin, I got my daughter set up at Ortho 360 right away, because the overseas doctor was considering ordering a third set. Dr. Burgess helped us with a third set of invisaligners, and after a while, they no longer fit and my daughter was also having more migraines.

On several of our visits Dr. Burgess repeatedly told us that it was noncompliance; that my child was not wearing her orthodontic devices for the appropriate daily time schedule. We were constantly feeling defeated. I was beginning to not like the office, as I knew full well my child Was wearing her invisaligners.

By our next visit, my daughter's teacher sent her to the hospital because he didn't think she was well. This started a chain of events which ultimately ended with her 4 wisdom teeth being removed. I knew my daughter faithfully wore her invisaligners, until the point that her wisdom teeth shifted the aligners and they no longer fit... not because my daughter was noncompliant. Poor thing; no child wants to be in pain. No chlid wants to be told that she isn't doing her job when she is actually suffering to be compliant.

It is disappointing to see that finger pointed at us when we were truly doing all we could. Although this message fell on deaf ears at Ortho 360. A fantastic ortho specialist should have questioned my daughter's case and taken another film to assure that there wasn't a physical issue that was keeping the aligners from working.

While I wish this was the end of the story, on our last visit before my daughter's visit to the hospital and subsequent surgery, Dr. Burgess told us she was dropping us for noncompliance. So, after my daughter's dental surgery, I called the office to ask if they could help us finish her invisalign treatment now that they knew the reason for the aligners not working, only to be told they did not want to continue her treatment.

In addition, they have limited hours and unless you want to take your child out of school for each and every visit, you may want to seek treatment elsewhere.

While I know there are great doctors in Austin, we have had some bad experiences too. Since this experience, if a doctor does not listen, or tries to force me to do something that isn't right (causing pain, negatively affecting everyday life), my new motto is to find a better doctor. They are out there, it just may take a bit of time to find the better doctor.

As an adult getting braces again after 42 years, I was so pleased with this office. Liz was fantastic in installing them and the orthodontist was super nice as well. It took like 39 minutes! I don't like the open sinks for people to brush teeth--pet peeve of mine to watch others brush. Other than that, the entire office is so nice and helpful. I'll check back in in 18 months!

My son has been coming to Ortho 360 for his braces. They have always been so kind and understanding through the process and explaining any treatment needed along the way. I recommend Ortho360 to any Parents of teenagers for Braces.

My two kids have been in twice and so far really enjoyed it. Everyone has been nice and helpful. Appointments are easy to set up. They work well with our insurance coverage, they provided a clear treatment and financial plan that made it easy to follow along. For the kids, they have a fun reward system that gives great incentives. We look forward to working with Ortho360 and seeing how the kids smiles transform.

A few years back I priced out Invisalign at another provider and it didn't seem worth it for what I wanted (I had braces for 2 1/2 years as a teen, but didn't wear my retainers and am a grinder, so I had some corrections I wanted, but didn't necessarily need). I work at UT and Ortho360 was at a health fair and I walked up just as they were setting up their machine and they scanned me on the spot. Emily called me shortly after and discussed options and helped me figure out that by upgrading my dental insurance for the UT fiscal year, I could make this process very affordable. I went in for my consultation and my aligners were ordered and showed up quicker than expected. Invisalign wasn't my favorite experience and I worked hard to keep to the 22 hours a day and keep my mouth healthy, but I didn't dread my appointments like I recall with braces (I remember I couldn't eat for days after). Every time I switched out my aligners, it was a bit painful, but overall so worth it. We didn't get to where we wanted to be in the initial 10 weeks, but it was pretty cool that I could get re-scanned and get refinements (three times) for no additional cost. We finally got to where I had very small spaces next to my "petite" lateral incisors and we could have kept going, but I decided I was ready to move on. I received two high quality retainers as part of my treatment and lo and behold, the retainer actually has helped close the gap! Dr. Henry called it a built in "Easter egg".

All the staff was awesome. I consider Emily a friend we've talked so much, Dr. Henry who did most of my visits was a pleasure to be around with a great sense of humor, and all the other staff was so professional and friendly and always on time, even if I was running late thanks to Austin traffic. I know they will be there when it's time to get new retainers and also I believe Invisalign is the only way to go with aligners. Eventually I can get scanned to get their brand of retainers, but the ones I got from Ortho360 are such high quality, I know I am good for a while and my teeth will stay straight because they are comfortable to wear while I sleep. When I picked up my second retainer (they wanted to make sure the first worked well - and boy did it ever!), I felt like I was saying goodbye to friends and was sad to go. Thank you for everything!