ONE Spa

"Cozy and homey" are what real estate agents would describe this place. The relaxation lounge was tiny and cramped, seating for about 6. The hallways to treatment rooms resemble a small ship. You have to walk thru the fitness center to get to the steam sauna and locker rooms. Sauna was the size of a standup shower.

The massage and facials were amazing. Their techniques are excellent. However, i had an issue with their booking: booked a 30min facial but they did a 60min service--which they then charged me for. I have no problem with paying for a service but was not happy there was no service recovery for something I did not request, and put me behind schedule for the rest of the day. A weird way to upsell and Not exactly the relaxation i was seeking having to confront them about this.

The Spa and fitness center at Shutters is very nice.
New high tech equipment with towels, water and fruits. I had a .irninf work out on the treadmill daily.

The restroom/changing areas are very clean and nice decorated. You walk through the gym to change for the spa which is a bit strange. This set up is not great when having spa services.

The relaxation room to wait for your appointment is crowded and small not a fabulous design. Music see shells and trickling water.

The deep tissue massage was the best.

I also enjoyed the hour facial.

The Spa is expensive but normal for a hotel experience.

I would recommend these services as it was relaxing and rejuvenating.

I can't give them a bad review because ultimately they had an appointment open that I could take when another massage ended up canceling. The spa feels like a second thought, it feels like it's a place in the middle of the hotels gym with a guest elevator there as well. The locker rooms are on the other side of the gym which means you have to walk through a very narrow area of people working out and you're in a bathrobe with nothing on. My massage was fine, nothing great. I have a social time, and this was not a great one. Was also frustrating because I asked her to concentrate on specific area and I was the one area she didn't even go to. I expected more from shutters.

I see reviews here about spa guests leaving with unwanted bruises on their body. It is true. I, too, was badly bruised after a massage session at One Spa: 3 dark bruises on my upper arm. I've had many types of massages all over the world without ever being bruised, until now. Bruising is never acceptable, especially at this cost.

In addition, the reviews about the small size of the spa are correct. If you book during a holiday or when the hotel is full, the small size could easily create overcrowding. Another issue with the spa design is that it puts the gym between the spa treatment rooms and the changing room/shower/sauna/restroom area. That meant that I had to walk past the men in the gym wearing only my spa robe with no clothing on underneath my robe to get to my massage treatment room. VERY uncomfortable.

Once my two spa services were concluded and I was getting dressed in the massage room, I saw three dry stains on the towel my massage therapist used on my body. That's unsanitary. I showed them to my massage therapist, who touched the biggest and darkest stain, said that it was a dry stain, probably a dryer burn, and that he would immediately throw away that towel. I left wondering why he didn't see those stains like I saw them. I felt unclean.

Finally, as I was leaving the spa, I asked the lady at the front desk if I could pay for valet parking with her inside the spa. She said I could, and took my card to pay for valet. She gave me a bar code to give to valet. However, when I arrived outside at the hotel, valet parking, both the young girl behind the cashier counter, and the valet man very firmly/rudely insisted that I needed to pay them for valet, again. I paid them the $5. I called the spa back to find out that there was a misunderstanding. At that point, I gave up and went home. Not a relaxing finish to an almost relaxing spa experience.

The manager was empathetic, and offered a complimentary massage. I passed, but thanked her. I let her know that once I saw bruises, I could not return for more.

Such a great experience! We had massages, facials, pedicures and manicures. The staff was amazing. The spa has a very relaxing vibe. Can't wait to go back.

Took my daughter for Mother's Day for massages
From the minute we walked in I could see it was not starting off in a good way
We stood there for 10 min before we were even acknowledged. After walking through the fitness center to get to locker room where it was filthy, towels and water all over the floor, gross. Emma was amazing!!!
My daughters massage not so much. The noise in the hallways was terrible
Had to once again walk through fitness center in robes only to find the locker room even more disgusting
Still no one cleaned up! Very unsanitary
For 190.00 this was a terrible experience except for Emma! Emma is the best
I have pics of the disgusting locker room should the Manager want to see them.

One The Spa, is an intimate spa located in the Shutters hotel. Just steps away from the beach, once the door here closes behind you you will think you escaped to nirvana as the smells envelop you, the calming music soothes you, and the nautical decor reminds you of the sea.

Funny- I've stayed at this hotel countless times and never knew that this spa was located on the lower level. You check in at the front desk of the spa, and they escort you to a small locker room where you get your robe and slippers.

The dual gender waiting room is done up with seashells, and the sound of trickling water calms your soul.

I had a facial with Dijana (sp?) and it was fantastic. She made my skin look amazing! At the end of the hour facial- it was tough to come back to reality.

Prices aren't cheap (facial was $150 plus tip) but the quality of the products, and of the staff makes it worthwhile.

One word to describe One, The Spa? "Ahhhhhhh"!

In honor of my cousin's birthday, I wanted to treat her to an amazing day starting with a manicure/pedicure at a 5-star resort. I am a "strip mall nail salon" kind of girl so my expectations for service and treatment were high. To begin, the nail room is very small. With the two of us receiving service and the two technicians catering to us, there was not much room to turn around. The nail technician catering to me was Gigi. She is amazing. She is very friendly, not overly talkative but will engage in conversation if you ask. She was very good to ask about the temperature of the water, noticed when the massage was painful for me and even gave me some snacks from her drawer when my stomach kept growling during the service. She gets a 5-star rating from me. The other technician, Edna (?) was very quiet but seemed to do a good job on my cousin.

My biggest let-down was the pedicure. While the service was fine, the seating is a bit uncomfortable. It is a bench with pillows stuffed behind your back to ensure that you are able to make your feet hit the water. For me, it meant two pillows behind me and perfect posture. It was not relaxing in the least. In fact, it had me missing my strip mall pedicure in the big, reclining, massage chair!

All in all, was the manicure/pedicure worth $160? No. Did I ever think it would be? No. I went in knowing that this was an extravagance that would likely never be repeated in my lifetime. Was it better than my strip mall service? In some ways, yes. The nail room at the One Spa is very small and not very comfortable. However, the service that Gigi performed was very nice, the conversation was pleasant and I did feel a bit pampered. All in all, I'm happy but likely won't return for this service again.

I gave my wife a birthday gift at One Spa thinking it was going to be a great experience for her. I choose the aroma renewal treatment that costed 295$ before tax and tip.

When my wife arrived, the hostess was on the phone talking to her friend and did not even attempt to greet her. After my wife was getting a little anxious she finally said, "let me call you back"...

They led my wife to her room and began the treatment which she described as cold and mediocre at best. At the end of the session she had to pay with her own credit card instead of mine which was on file already.

They were supposed to make the day special and soothing for her and somehow they made the experience stressful and uneventful. Not even a happy birthday from the manager or massuese.

STAY AWAY FROM THIS PLACE!!!

booked a swedish massage for my boyfriend's birthday and he had an absolutely incredible experience. the employees were so friendly and kind and even gave him a glass of champagne on the house! 10/10 would recommend this to anyone looking for the best spa experience in LA. :) thank you for such a special morning.