Olympic Modern Dentistry and Orthodontics

FIVE STARS! First appointments 3 years ago were excellent, Dr. Albers was wonderful. However, she transfered, so I needed to see a new dentist there. That experience went very poorly and I decided I would never go back. (new crown fell off in 2 weeks, needed an extraction instead). Fast forward, I decided to go back one more time to give it another chance, so glad I did! New staff and even a new dentist. The receptionist was great! The xray tech was outstanding, she was gentle and efficient. No poorly placed bite wings cutting into my gums or resting on my tongue, (no gagging) no pain. Dr. Chang is great, very gentle demeanor, educational, doesn't oversell anything, acknowledges dental office anxiety, made me feel relaxed. Ended up with a long appointment with the hygienist. I have never had such a good experience with a dental hygienist as I did this time. Very detail oriented, spent 2 hours on cleaning, root planing, descaling and a laser treatment. (3 years of covid kept me from the dentist). She was pleasant, very gentle and very thorough. HUGE thumbs up! I will be going back, so glad I now feel I have a dental office I can stick with.

This is the worst dental office I've ever visited. I have used "Modern Dentistry" for years in Olympia, Texas, and Gig Harbor and this one (Gig Harbor) is the only one that receives a thumbs down.

Here's a little background, I have a fear of dentists. A real fear and it is due to childhood trauma (related to dentistry), so I explain all of this in the initial paperwork and visit. This way we can ensure it's a good fit for both of us.

It was obvious it was not a good fit at the beginning there were lots of red flags (e.g.) changing the dentist's day of the appointment, rescheduling every appointment more than once, unwillingness to fix other issues during the appointment, no dental hygienist, and cleanliness of the office.

I received a call today to reschedule an already rescheduled appointment, which make my cleaning appointment late by a couple of months now because they keep scheduling my appointment times at a time they're not even open. This is not the first time this is continual.

I was told today that they close at 4:00 PM daily and are not open on weekends. If they would've told me this at the beginning I would've already found a dental office that could accommodate seeing me after work or on the weekends.

Unfortunately, this situation with this dental office has heightened my fear!

Dr. Chang is the best dentist I have ever had. He cares about your dental problems but does not push you to go for procedures that might be marginally beneficial to you.

I have seen Dr. Luke Chang several times and he is the best dentist ever. He repaired my broken molar with a crown, and was very careful and considerate, explaining well before every stage, very gentle with freezing, thorough and careful in performing the procedure, and my outcome was superb. His friendly patient manner put me at ease. Assistant Isaiah was also great - efficient, considerate and gentle , very knowledgeable and he and Dr. Chang make a great team. I give them both my highest rating.

I saw Dr. Phil Kaiser for my wisdom tooth removal, I am very impressed with how well I am healing. He was very kind and even noticed that I should have my frenum cut back to avoid future gum recession, so I was able to get that done at the same time. The team there is kind and experienced and thoughtful! I definitely recommend going here!

We changed our dentists after 15 years somewhere else, and have been glad we did. Olympic Dentistry does a great job of scheduling, and providing follow-up reminders via text message & emails.

When my dentist was not available, they called and we rescheduled for a time still within the week I was supposed to go. They really try to work with you.

We have Delta Dental, and they accept that coverage.

Wow! An absolutely amazing experience! Dr. Chan is so gentle! I recently changed dentists after having a great experience with the oral surgeon, Dr. Kaiser. I'm so glad I did! I'm one of those anxious individuals when it comes time for a cleaning or any dental work. This was the first time a dentist cleaned my teeth and not a hygienist. I had to write a review because I'm usually so sensitive when my teeth are cleaned. The care that Dr. Chan takes is phenomenal! This was an overall great experience!

This dentist has no integrity. I asked them to verify my insurance would cover the crown. They said they called and got approval that it was covered. When the claim was denied, they said the insurance changed their mind. My insurance has no record of the pre-approval call being made. They have a valid record for every other pre-approval, but not this one.

Either they lied to ensure they could charge me for the most expensive procedure rather than opting for a repair, or they are incompetent and just didn't do their job to ensure the procedure was actually covered. Either way, the trust has been lost in this provider.

Rather than make it right as most dentist offices would have done, they decided to lose me and my girlfriend as clients. This was a poor choice as we both stayed with our previous dentist for 15+ years prior to moving to the area. So, I'm pointing out bad business decisions as well.

Had my appointment today with Olympic Modern Dentistry. Hands down one of my best experiences at the dentist. I arrived about 20 minutes early for my 5:00 pm appointment to fill out the needed forms. I was called back for x-rays just after my scheduled time. Megan the dental assistant was caring and quick with the x-rays. I was definitely very impressed that they did a full pano x-rays, as well as individuals images. Had a cleaning with Dr. Chang and he took great care during the whole process. It was refreshing to not feel rushed and he took the time to answer all of my questions and concerns. I felt the cleaning was very thorough and I really appreciated that Dr. Chang and Megan made sure that I wasn't in any discomfort during the process. I look forward to coming back for my ortho consultation and next cleaning! Overall a stelar experience!

OMD is a preferred provider for my dental insurance so I decided to try them out. I am glad I did. Easy scheduling, saw Dr. Skipper for my check up and a crown, he communicates well, is kind and did an excellent job -- as did the Rachel the assistant for my crown. Rachel is super at shade matching. The best part one visit for a crown. This included the crown prep, them creating the crown, me listening to a book while crown was made -- and a little nap, and voila new crown that matches the rest of my smile nicely. Thank you Dr. Skipper, Rachel, and OMD staff.