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Review Highlights
“Dropped my iPhone 4 and shattered the front screen; thought I could repair it myself and ordered a part on eBay.” in 6 reviews
“The price was even cheaper than what's listed on the web, and I used the Yelp coupon to boot.” in 11 reviews
“Nova was able to fix my broken screen in a half hour and it was $50 cheaper than other phone repair shops I called for quotes.” in 8 reviews
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About the Business
Business owner information
Dmitry N.
At Nova Fix, you'll find certified technicians quickly repairing cell phones from all of the major brands. Our modern, facility lets you see our repair professionals in action repairing your phone. In the meantime you can browse our accessory section or just sit back and relax in our free wi-fi lobby. So sit back and watch as your once seemingly unfix-able phone gets repaired and put back in your hands in a matter of minutes.
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Overall rating
269 reviews
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1 star
- m h.River Forest, IL011Mar 16, 2024Updated review
I've been going to Nova Fix for more than 10 years. They aren't always the very lowest estimate but their prices are competitive and the quality of the work is excellent. Nova Fix has repaired several phones and tablets for me over the years from Blackberry, Nokia, Samsung, and Apple. They have repaired broken screens and camera lenses, and fixed issues with antennas, keyboards, audio, touch screens, battery life, etc. Service by certified knowledgeable technicians is fast and perfectly executed. Apple even replaced a device under warranty (after I dropped my phone in the lake) after I had a screen replaced by Nova Fix. (That would have voided the warranty if they could tell it was replaced.)
Most recently one of my rear camera lenses cracked. After spending almost 3 hours at Apple Genius Bar, they told me it would cost $499 to repair. Nova Fix repaired it for $50 in about 40 minutes.
No need to look any further. Absolutely highly recommend Nova Fix for any device repair needs.Helpful 0Thanks 0Love this 0Oh no 0Apr 16, 2011Previous reviewLook no further. This is the first and only place to go for fast, professional mobile phone repair. I shattered the LCD touch screen on my brand new iPhone 4. NovaFix replaced it the same day, while I waited, and for a competitive price.
I called a bunch of other places that advertised "Service while you wait." What they didn't say was "... but only if you made an appointment in advance." Then I called Nova Fix. Viktor was working on my device less than an hour later. Like Rohit B. said, they work on your phone right in front of you behind clear glass, so your phone never even leaves your sight.
The staff is friendly, and very knowledgeable. I was surprised at the number of customers who came in while I was waiting, with a variety of phone problems, including water damage, physical damage, missing buttons, and firmware issues. Olya (manager?) is polite, knowledgeable, and efficient. Every single phone that came in while I was there was evaluated within minutes. They explained the problem(s), the options and cost for repair, and pros and cons of each choice. There was no pressure - just straight-forward information.
Absolutely worth the trip, wherever you are. (They also handle mail orders, though the majority of their business is walk-in.) - Irene S.Chicago, IL03Apr 19, 2024
Absolutely genuine and personalized service. You won't find a better place for mobile repairs in my opinion. Coordinated, transperant and cost efficiency. Good job team.
Helpful 0Thanks 0Love this 0Oh no 0 - M. D.Chicago, IL17510630Dec 23, 2022
I been going to Nova Fix for years every since they opened and I love this place! When you walk in there is always someone sitting there ready to greet and help you. They repairs are the best price in the area and they are FAST!
AT&T sent me to Ubreakifix by Asurion and it was a terrible experience.
I will remain loyal to Nova Fix. The only way I will try a new spot is if my insurance sends me there but I would not expect the same service I receive at Nova!!!!Helpful 0Thanks 0Love this 0Oh no 0 - Kim S.Chicago, IL813710May 7, 2023
Quick service and fair prices. Highly recommend, used for iPhone screen repair on 3 devices.
Helpful 0Thanks 0Love this 1Oh no 0 - Sep 4, 2022
Easy communication and accurate estimate through yelp messaging, luckily he wad exactly what was needed to fix the issue and instead of the 4-5 business day estimates we were getting, we got our laptop in great working condition in 2 hours. Highly recommend
Helpful 0Thanks 0Love this 0Oh no 0 - Monica C.Chicago, IL194153239Nov 16, 2022
Fixed the back broken glass of my iphone 12 within an hour and change. I originally called around 1pm and the owner explained he didn't have the part in stock but could have it soon (aka tomorrow). I explained i was trying to get it fixed same day due to travel arrangements, and not only did he manage to find the part, go pick it up, and fix my phone within two hours - but also did it all with incredible grace and a very fair price! incredibly happy with the service.
Helpful 3Thanks 0Love this 2Oh no 0 - Keepitsimple S.Little Village, Chicago, IL041Mar 11, 2023
I have been trusting Nova Fix with my devices since 2019. My wife, son and I have had multiple repairs completed by the team at Nova Fix.
Thanks Dimiti for repairing my iPhone 12 mini.Helpful 0Thanks 0Love this 0Oh no 0 - Lydia K.Grass Lake charter Township, MI5621Mar 30, 2022
Okay, I usually do not leave yelp reviews, but I believe it is in the best for humanity if I share my experience so that others do not have to struggle and waste time and money, as I have. It all started when I broke my iPhone X screen 6 months ago. I looked to yelp/ other reviews to make my decision and thought this place was alright, with an okay price. It was close, seemed legit, right? I was wrong.
First time I came in, an individual behind the counter said to come back in 30 minutes. I waited at the coffee shop across the street and when I came back, my cracked phone screen was replaced. I looked at my phone, and it seemed dull. I turned up the brightness, still dull. I should have known then. Complaining makes me anxious so I was like uh thank you and left. I then got home and looked at it more, there was GLUE around the phone, and i peeled some off. There was a space between the screen and the rest of my phone, I could press down and the space would close, and then I would let go and it would bounce back. Bad. I knew at this point something was wrong for sure. I'm super busy so I left it.
A day passes, the screen starts glitching. I take time out of my busy schedule to GO BACK. a different individual is there this time. he tries to charge me $120 AGAIN to get another phone fix. I say absolutely fucking not. they replace it again. lo and fucking behold, it glitches again. i go to a different place and they say that whoever fixed my phone 1) did it poorly 2) used super cheap materials and 3) damaged my phone. i pay AGAIN to have my phone fixed somewhere else.
TLDR; if you want your phone fixed, go somewhere else, and save the two trips and arguments that I had.
Nova Fix, you are on my shit listHelpful 1Thanks 0Love this 0Oh no 0Business owner information
Dmitry N.
Apr 1, 2022
Hi Lydia,
Thanks for providing your feedback, even though it is negative.
First, I would like to apologize if our business didn’t meet your expectations, but what you describe does not aligns with how we operate. I’m wondering if by any chance you went to a different store, which is right next to us, thinking it is Nova Fix? We have this happen in the past many times, but also, I didn’t find any transactions for the last 6 month under your name (I looked until November 1st of 2021).
However, at Nova Fix we strive for the quality work and always standing behind our customers, parts and labor. Nova Fix is also authorized by Apple, thus our technicians has a training completed and have a huge experience too. You can verify it here (NovaFix with no spaces): https://support.apple.com/repair/verify-repair-provider
Defective part, sure, it happen everywhere, but refusing to replace it under the warranty was never a case in our entire history (10 years on the market).
However, if you believe that it was us, we will be glad to assist you and definitely will resolve any issues you have with your phone free of charge, as this is what we normally do.
You may also contact us directly here, and we can discuss the next step and how to better assist you.
Thank you! - Alex S.Oak Park, IL05Apr 8, 2023Purchased a Yelp Deal
Great work and professional. Highly skilled repairs on my big iPad! Took my big iPad Pro 12.9 1st generation to get the lightening port replaced years ago. They held it and micro-soldiered the lightning port back on correctly. Awesome fix! Came back a few days ago and requested 1) new battery 2) fix the broken front camera (just black screen). I put down a deposit, 2 days later they called with the part in stock, dropped off the iPad. He repaired (micro-soldiered) the front camera (didn't need to be replaced) and got a new battery in a few hours. Awesome job! Recommend!
Helpful 0Thanks 0Love this 0Oh no 0 - Sandra V.Chicago, IL57Sep 2, 2022
Nova Fix provided a quick response to my Yelp request for a quote. Received a reasonable quote after describing the problem. I had already received a ridiculous quote from another vendor without any requests for information. My phone was prepared in under an hour and less than estimate. Reasonable and honest!
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