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Review Highlights
“When Cliff explained what he thought was wrong with my truck, we connected on a "techy" level.” in 4 reviews
“Honest appraisals and fair pricing.” in 2 reviews
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in Oil Change Stations, Tires, Auto Repair
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About the Business
Business owner information
Cliff W.
We are a full service auto repair shop. Located behind the Shell station at Knapp & Fuller in Grand Rapids, we are "your neighborhood car care center." With ASE Certified Mechanics, we have the skills, training, and equipment to service your car or light duty truck. We look forward to helping you with your auto repair needs. Northeast Automotive began operating in March 2010 in the former Diamond Automotive building at Knapp & Fuller in Grand Rapids, Michigan. We bring with s over 50 years of combined automotive service experience.
Location & Hours
Amenities and More
Ask the Community
Q:
How much does a smog check cost?
A:
If you are referring to a smoke test to see if fumes are escaping from the fuel tank system, the cost would be around $129.60.
Paula G., Business Owner11 months ago
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Overall rating
16 reviews
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1 star
- James K.Belmont, Belmont, MI51101Jul 1, 2022
Honest and fair prices for repairs. Been a customer for a few years now and we've always appreciated the service and honesty from the whole team at NE. They don't try to push anything on the customer like other shops which is refreshing and their timing to have repairs done is reasonable.
Helpful 0Thanks 0Love this 0Oh no 0 - Mallory H.Spring Lake, MI139113Jul 3, 2021
Cody left me stranded on a holiday weekend because he couldn't mention that they would closed for an extended fourth of July weekend. I had my car towed there after my alternator went out. Five conversations and Cody never mentioned they wouldn't be open the next day (Friday). So I will be without a car for nearly a week just because they couldn't mention very important information. Beyond being severely inconvenienced, they have completely lost my trust. If you can't remember to mention your holiday hours how can I expect them to mentioned important details with my vehicle?
Helpful 1Thanks 0Love this 0Oh no 0 - Jennifer M.Creston, Grand Rapids, MI05Jun 13, 2022
I've been going here for a few years now and they are everything you would want from an auto repair shop. As a female who knows little about cars I appreciate that they always take the time to explain what needs to be done, the why or any other alternatives to the repair. Their pricing is fair as well!
Helpful 0Thanks 0Love this 0Oh no 0 - Joseph R.Grand Rapids, MI4411516Feb 21, 2020
This place rocks! I've been taking our vehicles here for almost six years now for service and unplanned repairs. The folks here are easy to deal with, they do excellent work on your vehicle, they look for ways to get the repairs done more economically, and often times the repairs end up costing me less than anticipated. I highly recommend Northeast Automotive. Friendly service, great work, and good value.
Helpful 1Thanks 0Love this 1Oh no 0 - Kristine R.Grand Rapids Charter Township, MI19Aug 1, 2016
My 1st experience with them was fantastic!! I will be back!! I have fantastic customer service and treated me like a person not a dumb woman. Thanks to them I will be cool this summer! They also stand by there work! Thank you for being an honest repair shop!
Sincerely,
Your new customer!!Helpful 3Thanks 0Love this 0Oh no 0 - Megan H.Madison Heights, MI03841Nov 13, 2020
Always excellent professional personal thoughtful service!! They are knowledgable and explain everything in detail. Great value!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Jay A.Aurora, CO1861Jul 14, 2017Updated review
I've worked with these guys for a year now and have always felt that I received honest work and evaluations. These guys are trustable.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Paula G.
Feb 3, 2016
Thank you Rob, it's always nice to hear positive feedback.
Dec 28, 2015Previous reviewI've worked with these guys for a year now and have always felt that I received honest work and evaluations. These guys are trustable.
- Elizabeth H.Grand Rapids, MI041May 3, 2016
My first experience here, but they have a customer for life. I had an A/C problem diagnosed at the dealership, but chose NE based on reviews. When I called to make the appt they spent a significant amount of time explaining what needed to be done and gave me a best case/worst case scenario based off the dealership diagnosis. When I brought my car in they found the dealership had been wrong and saved me over $800! Very honest and helpful!
Helpful 2Thanks 0Love this 0Oh no 0 - Tim L.Grand Rapids, MI933Jan 19, 2013First to Review
I'm always kinda leery about taking my truck in for service. I'm in Technology, so I can research any problem my truck can throw at me, and I've got a decent understanding of how all of the parts of my truck work. But there's still a lot of magic under the hood.
When Cliff explained what he thought was wrong with my truck, we connected on a "techy" level. He thinks like I think, and prefers to research and troubleshoot a problem rather than throw parts at it.
I'll be taking both of our vehicles to Northeast Automotive from now on.Helpful 1Thanks 0Love this 0Oh no 0 - Shannon H.Evanston, IL02Sep 19, 2018
I decided to give this place a chance recently - I'm very glad I did. The service I received was top quality, on top of the fact that their customer service is excellent. I felt that I was treated as a person, and not as just a customer. Every person I encountered at this business was very friendly, as well as willing to answer any questions I had in a respectful and understandable manner. I felt as though pricing was fair for the service provided. Thank you for your help!
Helpful 0Thanks 0Love this 0Oh no 0
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