Golden Dental Solutions

It saddens me to leave this office as it was the first place I've felt like I recieved quality care. We have had a series of unfortunate experinces with the front office team that does not mirror the service from dental team. As a Golden resident and someone who works in the area I cannot in good conscience recommend this office to clients, friends, neighbors, or family. I pride myself of giving places the benefit of the doubt, do not expect the same from Golden Dental Solutions. I do not like to leave reviews until after sought resolution personally through management. When they are unresponsive as a consumer we are only left with this option.

Helpful tips when looking into this office to ensure you do not fall victim to their policies and procedures they will only make you aware of at the time of issue.

1). Always ask if the treatment/procedure they recommend is covered by your insurance. - They will not inform you of this or of any issues with providers at time of booking. They will not be helpful in solutions or in resolution matters after the fact.

Example: Booked a specific treatment. It was shared after the treatment this particular insurance companies sometimes denies coverage. They indicated it has happened before with other patients. The office manager was not helpful in suppling documentation needed to resolve the matter myself. After months of work I was able to resolve the matter and get reimbursed, the burden of work will be soley on the patient not their office.

2). Ask for a copy of all polices and procedures as it pertains to appointments and billing before determining this office.

Example Appointment Setting: They allow one missed appointment all other appointments missed understandably have a service charge. You will be responsible for all appointments made through this office. If you forget or loses your schedule for any reason and need to confirm with front desk staff. If the front desk staff gives inacurate information, you are still responsible. I missed an appointment called to confirm any others and was told of only two of five appointments scheduled. This resulted in a second missed appointment. Durng my time at this office of almost five years I missed three appointmets, one due to covid, one due to traveling, and one due to inaccurate information shared by front desk staff. Do not expect any sympathy for things outside your control or ownership of their mistakes.

Example Billing: Payment is due at time of service, even if service was not provided due to missed appointment. If they send you a bill with a due date, your payment is still due before the terms of the billing statement. They will call you and demand payment over the phone, not ask demand. Regardless of your good payment history with their office. I have twice now been made to feel like someone who never pays their bills with this office over the smallest amounts this office has recieved from me.

Really impressed with these guys! They don't just look at my teeth, they really look at the big picture of my sleep, and overall quality of life. I feel like they put a lot more care into what they do, and go deeper in the services they offer. Plus, everyone who works there is so incredibly kind and friendly. I've been going for several years now, and I am so grateful for their care!

Well, I gave this dental office a second chance, but they have proven to me that their main concern is overcharging, taking advantage of their patients. Half of the staff have complete attitude, there is nothing about this office that made me want to stay other than it was very conveniently located. This is NOT a good Dental Office!!

Update: never have a experienced so much pain at the dentist. I'm not one to drop an F-bomb in public but "that hurts" wasn't getting the point across. They were more interested in their weekend plans, nail color, etc than my comfort. Won't be back.

Everyone is friendly but I'm seriously put off by how little the doc (not Gill but the one fresh out of school) spends in the room. First time I've ever had a filling done by a tech.

Dr. Gill and her staff are highly professional and provide excellent care. I highly recommend Dr. Gill and her staff for your dental needs.

Moran Tomson
Golden

Everyone I've seen there has been really nice. Cleanings are fairly painless, and they have top of the line technology. The place is super clean and welcoming. They also have a ton of free travel size samples.

I see Dr Dallas K. And she is super professional and a great chair side manner which is important to me because I hate going to the dentist but she puts me at ease keep up the great work Dr. Dallas

I saw Dr. Gill about a year ago. The receptionist was very friendly, Dr. Gill not so much. She was condescending. She "lectured" me on teeth care, which I did not appreciate, since I have spent tens of thousands of dollars on my teeth & take very good care of them. I left feeling chastised. Needless to say, I've never returned.

This is such a great dentist. Every one of their employees is personable and comfortable to go to for any kind of dental work. They are explanatory of anything that needs work and complimentary of your good habits. I hate the dentist generally and I don't dread going here!

If you want a dentist office that makes you feel like you're at a used car dealer this is your place. All they want is your money not do what's best for you or what you ask them to do.