PostalAnnex+

Very rude customer service!

I walked in around 1:45 pm on a Friday. When I walked in, I saw one lady sitting at the counter with eyes closed. I thought to myself, maybe she's resting her eyes? Maybe she's praying? I let her be for a moment as I continued walking into the store.

I hear a voice say, "can I help you?" To which I replied, "yes, I would like to drop off this envelope" (to be shipped via FedEx)

The lady then scans my envelope and asks if I would like a receipt, which I replied "yes please"

Her response was "oh well you need to communicate that and not just stand there" (she still had the scanner and my envelope in her hand! It did not appear that she was done with the collection process!)

She hands me my receipt and walks away.

I walk out of the store, take a few steps, then turn around and go back in the store to ask her if it is normal for people to just drop off packages and not get a receipt. She told me "yes because the receipt has the same info as the label you printed and put on the envelope"

I told her that my envelope came to me with the shipping label already attached! (It was a return shipping envelope I am sending onboard behalf of my employer)

The tone, attitude, and body language of this employee was very negative, and unfriendly at the least. Bad experience all around. Unfortunately, I may use this business again due to the very close proximity to my work. But who knows, I may go out of my way to another store with better customer service!

Slowest service EVER!!!

I have been here multiple times and the place is just slow as can be and nobody gets acknowledged.

Go anywhere else but here.

Vicki Lee took care of our passport needs and provided efficient and great service. Highly recommend this location.

Fast and courteous service, convenient location. Highly recommend.

GREAT SERVICE Merry Christmas !! What a great store very kind and helpful Great selection of gifts I value a business that is closed on Sunday !!

Terrible service I just came in to drop off a package and Alejandra at the counter was very rude. All I needed was two pieces of tape to close my package. She tried to get me to buy a whole roll of tape. I asked her if she could just charge me for the tape, she used, which is already ridiculous when UPS has no problem taping up your package for you. Not only that but she charged me 2.50 for two pieces of tape and I had to give her cash instead of used card because there's a five dollar limit. The Cherry on top had to be the fact that she gave me all my change ($2.50) back in coins. I'm sorry and what world would you give anybody back their change in strictly coins when you could have clearly given me two dollars and two quarters which is what I requested for right after she handed me that laughable change. I will not tolerate for people purposely being assholes. It is not my problem that this is your place of work. I will never be coming back here ever again. I will continue to use the UPS store right up the road next to the Grocery Outlet they have always been so friendly and helpful.

Alexandra is one of the most unpleasant human beings I have ever met.

I dread when she is working.

This place is a ripoff! The only reason I go
to this location is because it's convenient.

I will never step foot into this location again.
I will go out of my way to work with another
Postal Annex. This location is overpriced
and Alexandra is very difficult to work with.
She will nickel and dime you with an attitude.
No thanks.

I used their passport service several months ago and had a great experience from a lady with a European accent. Yesterday, I entered the store with two packages that needed posting. A hispanic woman was behind the counter on a FaceTime call, talking to someone about dental work. I stood there for a few minutes, waiting for her to finish, but she made no indication that she had even seen me, even though I was no more than two feet from her--I could have touched her. Her conversation continued on and on. Finally, I just turned around and started to walk out. As I reached the door she then said "Can I help you?" I said "I'll come back later." I then went to the Post Office, shipped off one package and then stopped at a UPS store to drop off the other. It's hard to believe the level of rudeness displayed by the middle-aged, bespectacled woman with the dark curly hair. Astonishing display of a don't-give-a-$hit attitude.

Customer service was terrible from the older lady with short black hair and glasses. Clarified if the store was an authorized fedex shipping store but was met with a really condescending response and associated eye roll. Would not recommend this location. You'd get better luck driving down the street to the postal annex in Mission Valley. You've been warned.

Will never go to this place again. Customer service used to be great and then a few months ago or so new younger lady started with brown hair and it all just went bad. She was so rude and had an attitude every time I went in. I used to get my cashiers check through navy and then go into postal annex and send it out. They had all the info on file for who I needed to send it to and never had an issue and then ever since she started it was a hassle every single time I went in to just get the info pulled up. The last time I went in she claimed they didn't have the info. I had to find the address and write it on an envelope and got it sent out...few days later I got the check returned to my mailbox with the zip code crossed out with a different color pen like someone intentionally crossed it out. I don't know what her problem is but just steer clear of this location. They have another one just down the street on magnolia that the people are way nicer at and actually want to help you unlike here.