Mr. Rooter Plumbing of The Oakland-Berkeley Area

We had a leaking toilet at the job and called Mr. Rooter. They said someone would be out within 2 hours. Their guys showed up in 20 minutes. The job was DONE in less than 2 hours! On top of that the guys adjusted another toilet (to conserve water) and addressed another issue while here. P.S. Price was very reasonable too! Thanks Mr. Rooter :)

Jimmy, Luis, Orlan and Vito just completed an amazing job replacing a 90 year old sewer lateral at my home. I had three separate lines that had to tie in, not an easy job but they got it done quickly and patched everything up like before.

The communication with Jimmy was easy, clear and quick - I got the quote fast and once I got scheduled things happened like clockwork.

Thank you to the team for making this somewhat stressful project very seamless and pain free! And we passed inspection quickly and easily - all moved very fast!

We had a plumbing backup on a Sunday and Shayea and his coworker came on schedule with their expertise and top notch equipment that included a camera. Problem solved quickly! Nice guys too!

My folks have been calling Mr. Rooter and the Ferguson family for years for all their plumbing needs. New toilet? No problem!

Last year's visit was to replace the shower handles so they didn't have to use pliers/valve attached to the shower head. Maybe some of you grew up like I did with pliers in the shower? I felt my parents deserved real, working hot and cold handles. After contacting Spencer and the team, they did a fantastic job going in through the back of the tile (linen closet behind the bathroom) to replace the handles. $2467.50 Wow, what a treat when I stay with them now!

The visit this week was a short list of projects - worked with Erika to schedule the technician - repair or replace the bathroom sink handles and sink stopper, replace kitchen sink drain and run a water pipe from the kitchen sink to where my Dad's dream refrigerator will go. (with ice and water!!) $1247.47 and my Dad is very happy with the results.

Next will probably be replacing the bathtub drain. Didn't notice how bad it was until I uploaded these pictures!

Billy and Oba just finished doing a fabulous job putting in our new water heater. Thank you Mr. Rooter!

I recently needed repairs to two showers that required replacement temperature cartridges and valve stems. Although these particular parts were unique and difficult to find, Mr Rooter was able to locate a supplier; and the repairs were successfully completed. It was a pleasure working with Carlos, Spencer, and Diana at Mr Rooter. They kept me informed throughout the process; and their professionalism and perseverance were most appreciated.

Mario with Mr Rooter came out today and took care of our clean out issue well and quickly and all with a smile and great attitude. Thanks Mario! Was so grateful you all were able to come out the same day, in fact within a couple of hours from my original phone call! Thanks!

What a headache for a landlord.
You have to call an office, ask them to call your tenant to set an appointment. They called but no one answers random numbers these days anymore, but the office doesn't text for communication.

Somehow they set the appointment for 8am but the automatic alert text system got her number wrong, she never gets the alerts that plumber is on the way, she waits all morning and leaves the house before plumber actually shows.

I wanted their plumbing fixed since Monday. They spent all day calling (because no text). Tuesday finally get an appointment for Wednesday. Wednesday they get her phone number wrong.

3 days of plumbing problems not fixed because of communication difficulty smh.

UPDATE: Today, nearly a year later, I happened to open the hatch that houses the pump, and was delighted to find my long-lost bucket hidden deep under the floorboards. José must have left it there while he was working and then inadvertently left it there when he sealed up the hatch.

Apologies to José for having suspected a less innocent explanation.

I am writing to congratulate the two Mr. Rooter plumbers, Alex and Billy Ferguson, who came to move my water heater from under the house to a new location. They were reliable, hardworking and pleasant. They worked long hours from 10 AM to 5:00 PM and stayed calm and upbeat throughout the job. Thank you, Mr. Rooter! You're the best!

I would not recommend Mr. Rooter Plumbing or use it again.'I found out that their service person wanted to charge my husband $745
Off the top and before any diagnostic for services without knowing what he was charging us for. I asked him directly how much he charges an hour . He said $264. Then later said he didn't charge by the hour but by the job. All very inconsistent information.
When the job was done ( unplugging a plugged outdoor drain) he wanted to charge me
For three hours which would total around $745.
But he didn't render service for almost three hours. When I pointed that out he said he was in his truck trying to get me a quote in case we wanted to replace the drain. He was in his truck for over half hour.
I've never heard
Of charging a customer to talk to your boss on the phone on how much to charge a customer to replace a pipe. He came back with a quote for 19k . Completely outrageous and unprofessional from start to end; certainly re pricing. Then he came to ask for payment he stuck to 745. When I asked why he said well
It's by the job and depends on equipment we use. So now it s about the equipment too? What? He used a camera as they almost always do as well as a snake. None of this transaction seemed right to me. Very disappointing And overcharged me by about at least 200 bucks. Money doesn't grow on trees!