Mountain View Orthodontics

Great staff. They were very caring and explained everything so my son could understand!

Dentists are good but the policy of charging $75.00 for a missed appointment even if you call because of illness is crappy. It seems they are more concerned with scheduling than keeping clients. beware of their policies before you go. I have been a patient for over 15 years but Dr. Westover, the original owner, has lost his mission to care for the medical needs and thinks the $75.00 is more important to keep clients from canceling. Look some where else before committing to this clinic. They are more concerned with scheduling than your needs. Dentists are great but customer service is the worst experience. They are ridged, at times rude, and even snippy. As I said, after 15 years I am going elsewhere. I just don't need the abuse from office staff. Also, I have always been on time for appointments but they have not offered the same. I, on occasion have waited 40 minutes before being called, but I didn't charge them a late fee.

Called Mountain View after our orthodontist quit practicing. Scheduled a visit to have retainer checked and look at other retainer options. Told them when I scheduled that we would have to do the retainer removal that day as my daughter is in college and would be leaving town the next day. We did not get the retainer off that day and were told to schedule when she came home for break. Scheduled the appointment. The minute I hung up the phone, received a text message that the time had been changed. The day of the appointment were called and said we had missed our appointment. People's time is valuable and this office staff has no consideration for it. The staff treats you as if you are less of a person because you need their help. I can't really comment on the orthodontist. He seemed fine, we saw him one time for about 2 minutes. I would not recommend this practice. In a world where customer service is key they could do much better!

Nice people, but terrible scheduling. Unless you can tolerate multiple cancelled or rescheduled appointments go elsewhere.

The best dental office I've ever been too! They are super organized, the staff is always friendly, and knowledgeable ( which helps when your not a huge fan of dental work) I've never had a reason to complain since I've been coming here. Ive had crowns and whitening taken care of and their prices are reasonable for the quality of care and products you receive. I really appreciate their facility taking honest care of me and my family every time we have to go in!

Never been to this Dentist office before and talked with Jose on the phone and got me in same day. Everyone was so pleasant and I had an extraction that went like clock work. The Dentist did a great job. I felt nothing! They also take Care Credit which is helpful. Would recommend without a doubt!

I went to Mt. View Dental many, many times for so many teeth for so many months in 2019 and 2020. They wanted me to get a bridge and filled lots of cavities. And they urged me to get (another) root canal in Las Cruces, which I did. And yet as it turned out, I finally found out that they and a dentist in Las Cruces and another in Alamogordo were all bad. There was the need to have all that work done and pay all that money, and spend so much time. I finally did not do more work that they wanted to do (surprise, surprise) and went to a good high quality office in the Dental District up 29 floors above Tijuana, B.C. Then the truth came that the work urgently required was bogus! Merely a dark area. It's said that power corrupts and absolute power corrupts absolutely. Well, money IS power, and it corrupts. Yes, the people there at the office were nice to get my continue money. So now I do not trust American dentists or whatever specialty they call themselves. In the almighty dollar is what people trust, and it doesn't matter who, at least here in the U.S. - family included. Sorry, but that's better than not knowing, and now you know.

From Jose who got me in on the same day for an urgent appt (!), to Andrea, Barbara and Dr. Walker, the treatment I received was professional, compassionate, thorough and extremely gentle. The office has a wonderful energy - positive and kind. They came up with an excellent (and comfortable) solution to get me through until I can come back for a crown replacement. They take their time to do things right, explain what they have found and worked with me to figure out the best approach that would fit with our schedule and budget. I especially appreciate that they approach dentistry as a partnership with patients.

The dental hygienist doesn't listen to a word you say, everything that comes out of her mouth is very condescending and rather snotty.

The office hours are 8a-5p, but heaven forbid you call at 4:30 or 15 minutes after opening time! They won't answer the phone. They should just say our hours are whenever the heck we feel like it.

Love the staff at Mountain View, they're so friendly! My whole family has been coming here for over a year. The doctors and technicians never fail to make sure we feel informed and taken care of.