Mokara Spa

I want give a higher rating because Lauren was amazing! She was my service provider for the Indulgence package.

I'm giving it a 3 because it's EXTREMELY difficult get through front desk. Even when you come to the spa, they are not attentive and you may have to ask multiple times for what you've requested.

When booking, I was charged in spite of being told that it was just to hold the reservation. It wasn't the price of my service but a random charge. I had to call several times with no response. It took 2 full weeks to resolve the issue. This was before I could set foot in the spa.

Highlights: my actual service was awesome, the relaxation room is nice, the sauna and hot tub amenities were also a nice to have.

Overall for the price and level of customer service, I probably won't return. Maybe they just need someone to answer phones so front desk staff can attend to face to face customers.

Definitely one of the best facials I've ever had. The aesthetician was so nice and so helpful. After talking to her about my skin and what I wanted out of the treatment I decided to do the hydrafacial. Definitely worth it for me! My skin feels so fresh and hydrated. And the best part? At the end she showed me everything it sucked out of my face. Wow. Just, wow.

The facility is also very nice in general. I came two hours before my treatment and enjoyed laying out by the pool, soaking in the hot tub and sweating out some toxins in the sauna. The showers have this nice eucalyptus aroma therapy you can use. Loved it.

The only criticism I have is they need better signage from the lobby. I walked around for a while before I found someone who could point me in the right direction. To save you the time: when you walk in, take the elevators on the left to the 4th floor. You're welcome!

I came here with my sister in law for a relaxing spa day with 50 min swedish massages.

The spa is located on the 4th floor of the Omni, which with spa services, covers valet parking for the whole day.

We walked around Broadway and to Painters Alley before making our appointment.

The ladies at the front desk were super friendly as well as my massage therapist.

The facility is clean, upscale and well stocked with little toiletries such as razors, combs, and cotton swabs.

They have a dry sauna in the women's locker room.

The individual lockers are small which is enough to fit a purse, a small shopping bag and your clothing.

There are two large showers with a relaxing eucalyptus spray you can use as well as shampoo, conditioner and body wash.

The relaxation area has comfortable reclining seats where you wait before your service.

They have hot tea available and trail mix for a snack.

The spa does offer you the option to use their outdoor pool and or hot tub but it's the guest pool and hot tub which you have to walk out of the spa with the staff to give you access to enter and re-enter the spa area.

The massage rooms were very well kept, relaxing and had great ambiance.

The swedish massage was great and I would highly suggest it! After the massage they offer you a glass of champagne which was perfect after a great massage.

Overall, the facility is classy, clean, comfortable with minimum foot traffic, the massage was great.

I wished that they had better snack options available other than bagged trail mix, the swimming pool option was more convenient, as well as additional toiletries such as hair ties, hair spray, or sun block.

My massage was meh at best. There was no focus on the area I asked and the pressure was varying the whole time (I like firm, she never got to firm, only medium and mostly light). Also, the ENTIRE facility is dirty. Dust and hair in the corners, debris on the floor in the waiting area, and who knows in the room itself as it was dark. The fact they want to charge what they do in a facility that is clearly not kept well enough is absurd.

Excellent! Highly recommend. I used to go to Spa Haus, but I found Mokara to be a much friendlier establishment that is also more consistent with their results oriented approach.

Roya the nail tech is one of the best! She's very attentive to detail and making me feel right at home! Not to mention she is super nice. She cares about my nail health rather than just trying to rush through the manicure and pedicure.

So relaxing and the girls loved it! Very calming and the perk to enjoy the pool was great.

I just had an amazing massage with Sarah!!!!!!! She was so attentive and I would highly recommend everyone visit her!!!

I debated whether or not I should leave a 4 or 5 star rating. I've visited spas all over the world and I have very high expectations. I'm a huge fan of hydrotherapy amenities, heated lounges, steam room, none of these present at this spa. Relaxation room was nice but nothing overly special. The locker area is nice with a sauna and lotions etc. which of course I tried!

What pushed my review to a 5 was Sarah and Aromatherapy massage with CBD oil. I'm always looking for those special touches that set spas apart and I received those here. The oil she used had a slight grainy feel to it that dissolved away. After she finished with my back, she placed a hot towel over the back of my neck!! Utter bliss.

After flipping to my back, she elevated the table at my feet and back and the extra stretch and position was sooo nice. She then placed another hot towel behind my neck again. That one got too hot over time and she replaced with a cool towel. She was very concerned with my comfort.

Sad I live so far away as I would definitely have visited her again!!!

Two or Four stars? (See why 3 overall)

TWO because:

The locker room is not peaceful. Every few minutes someone was in or out to take care of towels. It was just me in there fully utilizing the space. The other lady immediately went to the waiting room. Very strange and disrupted the zen.

Locker is incredibly small and forces you to cram and wrinkle your shoes, coat, clothes, purse etc. A hanger is provided but what could hang from it ? We do get winter in Nashville and as a 19 year resident I know. - see photo - what if I wore my cowboy boots ?????!!!

Stations throughout the spa are misplaced and have poor design too. The poofs to rest on while you get ready is an extremely small station and across from lockers. So there is barely room to get ready. With a mirror directly across - who would want to get naked while someone is blow drying their hair inches from you?

The afterthought of shaving cream, razors and shower cap around the corner is bizarre. That is also where the basket of hairdryers are stored. Plus where are the Qtips and the hair products ? This area is where the primping/styling station should be.

The changing rooms are overly large should have been designed smaller for the layout to improve.

After a detox in the sauna there is nowhere to sit and cool down !

The thought of eucalyptus spray inside the shower is a nice touch to create a personal steam room but there is only one regular shower like this !

The waiting room also was not peaceful and it was cold. Lots of loud talking by staff - and to the person who I asked a question to that was back with the massage rooms making loud conversation - she said she didn't work there but would find someone to help.

Appreciate the apples for snacks but both containers of other snack food contained nuts. You would think one would and one would not with all the allergy considerations these days. It would be healthy and appropriate to have no nuts at all.

Agree with other review regarding tea pots.

FOUR because:

For the massage therapist. Service was wonderful. He also searched and found the device to make the audio lounger work in the waiting room. The only downer was the aromatherapy oil I picked didn't seemed to be used.

So as a local, three stars because at $170 including tip for a 50 minute aromatherapy massage the facilities should live up to the Omni brand.

Parking is validated. Spa is on fourth floor of Omni hotel.

My friends & I visited Mokara today while we were staying at the Omni & we had a wonderful experience. It was one the best massages I have ever had. The staff was all very nice & the facilities were beautiful. I will definitely be visiting the next time I am in Nashville.