Review Highlights
“Really the gold standard for mens clothing in Fairfield County.” in 2 reviews
“The Mitchell family should be hailed as the gold standard of the industry.” in 2 reviews
“If a curated version of Bergdorf's or Neiman's sounds good to you, don't miss Mitchell's in Westport or its sister store, Richard's in Greenwich.” in 2 reviews
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About the Business
Business owner information
The Mitchell Family -.
Shop over 300 brands in-store or online 24/7/365! | Free Shipping Mitchells is a men's and women's luxury retail store in Westport, Connecticut. A family owned company, internationally renowned for exceptional customer service, exquisite designer clothing, jewelry and accessories, and multi-generational relationships with designers and customers alike. To name a few of the brands we carry...Akris, Brioni, Brunello Cucinelli, Canali, Celine, Eton, Loro Piana, Michael Kors, Polo, Prada, Sylva & Cie, Temple St. Clair, The Row, Tod's, Valentino, Vince, Zegna and many more!
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Overall rating
26 reviews
5 stars
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1 star
- Anthony S.CT, CT4856Dec 14, 2023
Terrific store, beautiful clothing and incredible client service. You pay for quality and Mitchell's oozes with quality. I need a set of blinders to wear after i pay at the register to avoid finding yet one more item i think might be a nice addition to the wardrobe. Shaban has been a class act to work with
Helpful 0Thanks 0Love this 0Oh no 0 - Derek F.Manhattan, NY03May 20, 2023
Incredible store. Great product. Great staff. Fun experience. Expensive but worth every penny.
Helpful 2Thanks 1Love this 1Oh no 0 - Valerie C.Evanston, IL01May 4, 2023
This was my first time in the store today and I was disappointed by my treatment from staff. I wasn't greeted by anyone or asked if I needed assistance. Also, when a designer was explaining her beautiful designs to me we were interrupted by a sales assistant introducing a client to the designer. The only difference I noted between myself and everyone else was that I was a person of color. I only assume they thought I didn't have money to spend. Little did they know I could've provided a lot of business for them. Unfortunately, I will not be returning.
Helpful 3Thanks 1Love this 0Oh no 1 - M D.Westbrook, CT02Jun 3, 2023
Family owned business that treasures relationships with clients!
Always a warm "Welcome in", exceptional care and service and a cappuccino always ready to serve!Helpful 0Thanks 0Love this 0Oh no 0 - John S.Westport, CT05Mar 9, 2023
Excelente service , luxury brands , family
Atmosphere and I love the idea concept of
Small , or family retail businesses. Highly recommendHelpful 2Thanks 1Love this 2Oh no 0 - 880249665Dec 1, 2019
We had such a wonderful experience while browsing Mitchells. The price tags are pretty shockingly high, but this is where you get the best designer names and quality in the area. Thought the help would be as snotty as the patrons but they were actually incredibly nice. There is one man- I wish I could remember his name- a somewhat older gentleman who was I think the most helpful, nicest salesperson I've ever encountered (and made cappuccino for us!!). And I need all the help I can get with fashion, as I tend to get overwhelmed in large department stores, this store is the perfect size. They have an incredible men's department.
They also have the best Santa Claus every year and treat families to a wonderful Breakfast with Santa that is amazingly free.
Thanks Mitchells -- for the visits with Santa ever since our little one was 2 months old, incredible shopping experience and teaching me I was wrong - that shopping in a place where the snobbiest of the snobs shop doesn't mean you will be helped by snobby or aggressive staff. In fact, it was the nicest, and low-key staff I've ever been helped by!Helpful 2Thanks 1Love this 3Oh no 0 - Jennifer L.Manhattan, NY716421Oct 17, 2021
Snobby place. Mediocre styles. I love how they have things that are literally last season on sale for full price when you can go on farfetch or netaporter to get stuff that's current or what's currently at Mitchell's on sale. Don't know how this place stays open. They do have a beautiful jewelry department but nothing that you can't find elsewhere ....
Helpful 1Thanks 1Love this 3Oh no 1 - May 13, 2017Updated review
Five stars from me as where else can you shop at the same store you did while at boarding school? I still remember a bright red wool sweater I bought back then. Today's purchase was a slate gray silk camisole with matching Jean jacket - a stunning color. In between I've had lots of "firsts" here including my first dreamy Loro Piano cashmere sweater. Too bad no shoes can force me out of my flip flops as they have a lovely shoe department.
When I'm in town I enjoy going for the Saturday morning bagels and reading the papers there. For me, it's a very comfortable and warm environment.
I'm happy they have thrived over the years. Good job guys!Helpful 1Thanks 1Love this 1Oh no 0Feb 28, 2015Previous reviewIdk, I teeter on 4 or 5 stars. It's turning into 5 more and more on each visit. Don't get me wrong, the friendly staff is superb! The way you are welcomed and tended to in the cafe is stellar too! I was able to read the paper with some coffee and bagels in the back this morning. What other stores offer that, right?
The only things that keep the final star tucked away are the following:
Still offering so many furs each winter season. Wearing dead animals is so passe and gross.
No longer offering any alternatives in the high end lux faux fur lines. They used to offer one line I bought several pieces of.
And, each and every time a sales person says they will order something for me in a size or color that may be missing, I never ever hear back from them.
Other than these things, Mitchells continues to evolve, which I greatly appreciate. And, they are offering more and more hip clothes from which I can choose.
Their staple of offering large sections of Loro Piano, Brunello Cucinelli and Hermes continue to be wonderful in my world!
Most all of the pieces I've bought here over the years are still part of my wardrobe from clothing to shoes to handbags. That speaks volumes about this store. Really, they do a wonderful, wonderful job overall.Aug 22, 2013Previous reviewGreat store, great staff and fabulous goods in lil' ole Westport, CT.
So glad they have expanded their "hip" offerings. In the past I would go and find the clothes a little too conservative and boring, but find many more items that appeal to me these days. - L.S. E.New York, NY062May 4, 2020
I was a first time customer when I ordered a beautiful dress from Mitchells earlier this year (at an amazing discount!) to wear for my wedding at City Hall. Although the dress didn't arrive in pristine shape and needed to be sent back for minor cleaning, Mitchells was very responsive, completely sympathetic to the issue and covered everything in a friendly, responsible and professional manner. I really appreciated their fantastic customer service and what could have been a disappointing experience turned out for the best. I look forward to shopping with them in the future.
Helpful 2Thanks 1Love this 1Oh no 0 - Secret R.Southport, Fairfield, CT5925Jul 13, 2019
Love this store. Love the mix of brands. Pure luxury. Great return policy and a personal shopper is super helpful. Great sales. Make sure to get connected with a sales person who will meet you each time you go to the store, otherwise it can sometimes be a challenge to get assistance.
Helpful 1Thanks 0Love this 1Oh no 0
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