Kohl's

    Claimed
    $$ Department Stores, Men's Clothing, Women's Clothing
    Open9:00 AM - 8:00 PM

    Review Highlights

    Location & Hours

    Mon

    • 9:00 AM - 9:00 PM

    Tue

    • 9:00 AM - 9:00 PM

    Wed

    • 9:00 AM - 9:00 PM

    Thu

    • 9:00 AM - 9:00 PM

    Fri

    • 9:00 AM - 9:00 PM

    Sat

    • 9:00 AM - 9:00 PM

    Sun

    • 9:00 AM - 8:00 PM

    Open now

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    Amenities and More

    About the Business

    Kohl's department stores are stocked with everything you need for yourself and your home - apparel for women, kids and men, plus home products like small electrics, luggage and more. At Kohl's department stores, we offer not only the best merchandise at the best prices, but we're always working to make your shopping experience truly enjoyable. From petites to plus sizes, casual jeans to cocktail dresses, and boots to athletic shoes, Kohl's has the women's and men's clothing and accessories that will keep you comfortable and stylish at any occasion. Stock up on basics for the whole family with kids clothes, or replenish your wardrobe with fresh new tees, dresses and suits. Update your home and turn to Kohl's for beautiful, versatile furniture, home decor and linens. For every family member, for every room of your home, Kohl's in Federal Way, WA has what you need to keep you and your loved ones outfitted in style.

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    Start your review of Kohl's

    Overall rating

    20 reviews

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    • Photo of Jm P.
      Jm P.
      Auburn, WA
      127
      403
      1881
      Oct 26, 2022

      Need house stuff? Clothes? Decorations? I mean they got it all! I bought some new bed sheets and blankets and they gave me Khols coupons worth $30! So then ofcourse I bought candles and toddler pants. I rarely go to Khols cuz I prefer Marshalls but I'm happy I came here cuz the Vera Wang sheets on my new eastern king mattress feel ahhmazing!

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    • Photo of Emma L.
      Emma L.
      Tacoma, WA
      0
      5
      Nov 15, 2023

      Went to this location to pick up some toys for Christmas for my young nephews and I couldn't believe their 30% off sale does NOT apply to any toys even with a Kholes card. Apparently toys are excluded from any sort of discount

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    • Photo of Tim H.
      Tim H.
      Federal Way, WA
      0
      2
      Apr 27, 2023

      Went shopping for dresses here, fair selection. We've bought home decor and sheets here in the past. The dressing room smells awful though, like mildew or mold. Also, lots of dust bunnies, climps of hair and dirt on the ground. Definitely needs a deep clean.

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    • Photo of Chris D.
      Chris D.
      Hilo, HI
      75
      429
      14
      Mar 3, 2023

      Love Kohls and their great deals . I bought myself some shorts and towels to take back home. There isn't much variety at this location but the staff were extremely helpful. I would return .

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    • Photo of Jocielyn W.
      Jocielyn W.
      South Hill, WA
      325
      373
      2257
      Jul 12, 2019

      I have used Kohl's recently for two (2) Amazon returns! There is hardly ever a line at the customer service counter, both times the employee was very helpful and quick with my return to Amazon. Luckily I do not live too far away so location is good for me and parking is fairly easy just park in front of the store between Target and Lane Bryant area and always find parking which is through the doors and a few feet to the Kohl's entrance. Kohl's also give a receipt of the return and then on the receipt you receive a 25% off coupon for shopping at Kohl's. I looked but did not find anything that worked out for me. Overall pretty happy with the set-up between Kohl's and Amazon for returns.

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      Business owner information

      Photo of Kohl's Social Media Team

      Kohl's Social Media Team

      Jul 16, 2019

      Thanks for taking the time to review the Federal Way location. We appreciate your feedback!

    • Photo of Ryan J.
      Ryan J.
      Rapid City, SD
      0
      94
      9
      Jul 8, 2022

      I walked towards the registers hoping to pay for my items and leave, but there was nobody there. I could see one employee wearing a mask so I asked him if anyone was working the registers. He pointed and said "Yea, customer service," and motioned me towards a line at the customer service desk. He then returned to pretending to be busy. I watched him play with his phone as I waited in the customer service line to buy my items. Who knows, maybe it wasn't his fault, maybe the mask was cutting off too much oxygen from his brain. Another customer walked up behind me, also looking confused by the situation. The poor lady at the customer service desk gets to do everybody's job, I guess. Give her a raise and fire the useless ones.

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    • Photo of Nick K.
      Nick K.
      Seattle, WA
      1
      195
      98
      Jul 22, 2020

      This store is always cluttered. The men's clothing department. Always littered with piles of clothes here and there. The dressing rooms are always stacked with items people have left. I'll sped more elsewhere for the same stuff.

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      Business owner information

      Photo of Kohl's Social Media Team

      Kohl's Social Media Team

    • Photo of Angelita S.
      Angelita S.
      Tacoma, WA
      14
      105
      21
      Aug 28, 2019

      I shop here when I have to but prefer the Tukwila location and this is just another reason why! I had a 30% off coupon and purchased many items in Tukwila but they didn't have a coat I wanted in my size so they sent me to the Federal Way location as they had it in stock. The associate tells me in FW, I already used the coupon can't use again. I explain the situation and I ask for the manager. The manager is busy, I say I'll wait. After 10 minutes I ask if she's available yet? The associate tells me, uh yeah she sed she can't do anything. I tell her well I'd like to speak with her and explain it and she says, she sed she can't do anything bout the coupon. Very unprofessional the manager can't come and deal with a situation!

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    • Photo of Jen S.
      Jen S.
      Palm Desert, CA
      59
      129
      984
      Mar 5, 2014
      First to Review

      This Kohl's location just opened up this week and the store looks great! Really clean, organized and well lit! The staff is super friendly and helpful too! The layout of the store is fairly nice as well! They have price check machines conveniently located throughout the perimeter of the store. They have a fairly decent makeup and perfume/cologne section to the right of the entrance; where you can try and smell the different products. While here today, I noticed they are still working on placing fixtures on the ceilings like track lighting. I think as far as prices go it's what you would expect. They already have some sale items on the racks, but nothing too significant that you would have to rush out for and think you'll miss. Some products I think have price tags poorly placed on the items. Like in housewares for the heavier items, you have to lift it up to find the price.

      Pro: Hallmark is closing in the mall and inside this Kohl's is a mini Hallmark section of cards near the toys section. Nice well lit, spacious fitting rooms.

      Con: They are still working out the logistics of where to put some of the electronic price tags. For example in the housewares section they have some of the new electronic price tags placed too low so if say your a tall person you would have a hard time seeing the price for some items. Some of the electronic price tags don't state the price at all.

      Overall it's a brand new store so it's no surprise they are still working out a few things before their official GRAND OPENING this weekend, March 7-8!! They are having a $500 shopping spree giveaway, designer prize drawing and FREE makeovers!

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    • Photo of Jane J.
      Jane J.
      Puyallup, WA
      1
      35
      20
      Nov 29, 2018

      Family and I went to Kohl's the Sunday after Thanksgiving to do some Christmas shopping. The store was fine but the cashier Kara that helped us looked like she didn't want to be there and wasn't at all friendly. My husband mentioned the same thing when we left. You're in customer service you should fake it til you make it!

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      Business owner information

      Photo of Kohl's Social Media Team

      Kohl's Social Media Team

    1 other review that is not currently recommended

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