Review Highlights
“I found exactly what I was looking for, and at a steep discount: Clearance, $7.” in 2 reviews
“They have a fairly decent makeup and perfume/cologne section to the right of the entrance; where you can try and smell the different products.” in 2 reviews
Location & Hours
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Amenities and More
About the Business
Kohl's department stores are stocked with everything you need for yourself and your home - apparel for women, kids and men, plus home products like small electrics, luggage and more. At Kohl's department stores, we offer not only the best merchandise at the best prices, but we're always working to make your shopping experience truly enjoyable. From petites to plus sizes, casual jeans to cocktail dresses, and boots to athletic shoes, Kohl's has the women's and men's clothing and accessories that will keep you comfortable and stylish at any occasion. Stock up on basics for the whole family with kids clothes, or replenish your wardrobe with fresh new tees, dresses and suits. Update your home and turn to Kohl's for beautiful, versatile furniture, home decor and linens. For every family member, for every room of your home, Kohl's in Federal Way, WA has what you need to keep you and your loved ones outfitted in style.
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Overall rating
20 reviews
5 stars
4 stars
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1 star
- Oct 26, 2022
Need house stuff? Clothes? Decorations? I mean they got it all! I bought some new bed sheets and blankets and they gave me Khols coupons worth $30! So then ofcourse I bought candles and toddler pants. I rarely go to Khols cuz I prefer Marshalls but I'm happy I came here cuz the Vera Wang sheets on my new eastern king mattress feel ahhmazing!
Helpful 1Thanks 0Love this 1Oh no 0 - Emma L.Tacoma, WA05Nov 15, 2023
Went to this location to pick up some toys for Christmas for my young nephews and I couldn't believe their 30% off sale does NOT apply to any toys even with a Kholes card. Apparently toys are excluded from any sort of discount
Helpful 0Thanks 0Love this 0Oh no 0 - Tim H.Federal Way, WA02Apr 27, 2023
Went shopping for dresses here, fair selection. We've bought home decor and sheets here in the past. The dressing room smells awful though, like mildew or mold. Also, lots of dust bunnies, climps of hair and dirt on the ground. Definitely needs a deep clean.
Helpful 0Thanks 0Love this 0Oh no 0 - Chris D.Hilo, HI7542914Mar 3, 2023
Love Kohls and their great deals . I bought myself some shorts and towels to take back home. There isn't much variety at this location but the staff were extremely helpful. I would return .
Helpful 0Thanks 0Love this 0Oh no 0 - 3253732257Jul 12, 2019
I have used Kohl's recently for two (2) Amazon returns! There is hardly ever a line at the customer service counter, both times the employee was very helpful and quick with my return to Amazon. Luckily I do not live too far away so location is good for me and parking is fairly easy just park in front of the store between Target and Lane Bryant area and always find parking which is through the doors and a few feet to the Kohl's entrance. Kohl's also give a receipt of the return and then on the receipt you receive a 25% off coupon for shopping at Kohl's. I looked but did not find anything that worked out for me. Overall pretty happy with the set-up between Kohl's and Amazon for returns.
Helpful 3Thanks 0Love this 2Oh no 0Business owner information
Kohl's Social Media Team
Jul 16, 2019
Thanks for taking the time to review the Federal Way location. We appreciate your feedback!
- Ryan J.Rapid City, SD0949Jul 8, 2022
I walked towards the registers hoping to pay for my items and leave, but there was nobody there. I could see one employee wearing a mask so I asked him if anyone was working the registers. He pointed and said "Yea, customer service," and motioned me towards a line at the customer service desk. He then returned to pretending to be busy. I watched him play with his phone as I waited in the customer service line to buy my items. Who knows, maybe it wasn't his fault, maybe the mask was cutting off too much oxygen from his brain. Another customer walked up behind me, also looking confused by the situation. The poor lady at the customer service desk gets to do everybody's job, I guess. Give her a raise and fire the useless ones.
Helpful 0Thanks 0Love this 0Oh no 0 - Nick K.Seattle, WA119598Jul 22, 2020
This store is always cluttered. The men's clothing department. Always littered with piles of clothes here and there. The dressing rooms are always stacked with items people have left. I'll sped more elsewhere for the same stuff.
Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Kohl's Social Media Team
Jul 23, 2020
We are sorry to hear about the condition of the store! We can understand how frustrating it is to shop in that kind of environment. We will forward your concerns to the Federal Way Kohl's management team for improvements. We hope you'll give us another chance to provide the service you deserve.
- Angelita S.Tacoma, WA1410521Aug 28, 2019
I shop here when I have to but prefer the Tukwila location and this is just another reason why! I had a 30% off coupon and purchased many items in Tukwila but they didn't have a coat I wanted in my size so they sent me to the Federal Way location as they had it in stock. The associate tells me in FW, I already used the coupon can't use again. I explain the situation and I ask for the manager. The manager is busy, I say I'll wait. After 10 minutes I ask if she's available yet? The associate tells me, uh yeah she sed she can't do anything. I tell her well I'd like to speak with her and explain it and she says, she sed she can't do anything bout the coupon. Very unprofessional the manager can't come and deal with a situation!
Helpful 0Thanks 0Love this 0Oh no 0 - Jen S.Palm Desert, CA59129984Mar 5, 2014First to Review
This Kohl's location just opened up this week and the store looks great! Really clean, organized and well lit! The staff is super friendly and helpful too! The layout of the store is fairly nice as well! They have price check machines conveniently located throughout the perimeter of the store. They have a fairly decent makeup and perfume/cologne section to the right of the entrance; where you can try and smell the different products. While here today, I noticed they are still working on placing fixtures on the ceilings like track lighting. I think as far as prices go it's what you would expect. They already have some sale items on the racks, but nothing too significant that you would have to rush out for and think you'll miss. Some products I think have price tags poorly placed on the items. Like in housewares for the heavier items, you have to lift it up to find the price.
Pro: Hallmark is closing in the mall and inside this Kohl's is a mini Hallmark section of cards near the toys section. Nice well lit, spacious fitting rooms.
Con: They are still working out the logistics of where to put some of the electronic price tags. For example in the housewares section they have some of the new electronic price tags placed too low so if say your a tall person you would have a hard time seeing the price for some items. Some of the electronic price tags don't state the price at all.
Overall it's a brand new store so it's no surprise they are still working out a few things before their official GRAND OPENING this weekend, March 7-8!! They are having a $500 shopping spree giveaway, designer prize drawing and FREE makeovers!Helpful 1Thanks 0Love this 2Oh no 0 - Jane J.Puyallup, WA13520Nov 29, 2018
Family and I went to Kohl's the Sunday after Thanksgiving to do some Christmas shopping. The store was fine but the cashier Kara that helped us looked like she didn't want to be there and wasn't at all friendly. My husband mentioned the same thing when we left. You're in customer service you should fake it til you make it!
Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Kohl's Social Media Team
Nov 30, 2018
Hi Jane,our apologies for any frustrations you may have experienced. Please know that your feedback is very important to us and we will definitely be sharing your concerns and comments with the necessary teams for further internal review.
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