Matrix Energy Services

I worked with Mark and his business partner, Nick, to estimate and install a new furnace and water heater for my home.

The team was able to get to my project within the week. The work was installed quickly, efficiently, and without any issue.

After a few months, I noticed the system was turning off due to what turned out to be a lack of grounding in my electrical, Mark came by the house on a Sunday and helped us fix the problem.

Above and beyond service. Super friendly, helpful, and patient.

Installed my mini split and have had nothing but problems with it. They've since been impossible to get ahold of and therefore unable or willing to repair it. My unit is covered in mold, something I've never experienced with an air conditioner before. I've had to move on to another company at significant additional expense.

I had mark install two Mitsubishi minisplits in my condo a few years ago. I had service issues from the beginning with the condensation pumps not performing correctly. After initial installation, he and his company had completely ghosted me. No return to multiple calls or emails. Incredibly poor service. I have moved on to a different albeit more expensive company to assist. But very frustrating considering matrix knew the system best and didn't uphold their service warranty.

Mark fixed our furnace when none of the other 5 repairman from big name companies could. Last 2 bids from others were for costly parts. Mark came in, and within seconds figured out the issue, fixed the furnace at much less cost than others had quoted. His response was very timely, and he is very professional. We are thrilled to have been connected with him by a friend and he will be our go to HVAC guy from now on.

If I could give this company zero stars, I would. We spent $15,000 with them putting in a new gas heating system in our home. They never hooked up the existing AC system, even though we paid them to move it to a new location and include it in our new heating/cooling system. I have called them at least 10 times over the last 3 years and they will not return my call our come out to hook up our AC. If you are fine paying a company to do a partial job, then these guys will do the trick. If you want your job completed, make sure you have them do it fully before they leave your house, or it will never get completed.

I'm offering here my subjective experience. This place is deceptive and does not take your business seriously.

That free in-home estimate promo here on the yelp page is apparently meaningless because when scheduling an appointment they told me it would cost $135 to come out and assess. When I mentioned free in-home estimate they said it didn't include coming out to diagnose. What the hell does it include then? Showing up to chat at my door? What kind of estimate can you even put together without looking at the problem? What's the point of showing up if you aren't going to look at the problem? Feeling deceived.

On top of that they did not show up to the scheduled appointment. We lost an extra 2 days on these people. Now we have to schedule with someone else and wait another day or two. Do they think it's a joke? It's cold outside. We have no heat in the house! Apparently your time means nothing to them. Unreliable.

Matrix installed my heat pump in 2015. It needed service in 2019, and needs service again now. They've been unresponsive to emails, texts and calls for service. Tried for two weeks snd nothing. I need a new fan module and motor-$1,300 in parts. Angry that there's essentially no warranty now, due to the fact they no longer exist!! Argh!!!

2/13/16
I have worked with Mark Adlerbert and Matrix over many years for furnace maintenance and now, ultimately, replacement. He is quick to respond, flexible with scheduling, honest and very happy to educate me about the function of my furnace and options. Most recently, I talked to Mark at about 5 pm after our blower motor died. He was out the next morning to diagnose the problem and provided detailed options to repair or replace the furnace. We opted to go with a new furnace and Mark's team had it installed and working the next day. Fantastic service, and highly recommended.

10/7/17 Update
I have worked with Mark and Matrix for about 12 years and he's repaired and replaced two furnaces and a water heater for me. He is always a joy to work with. He is generally available by phone, text, and email and has many times spent part of his evenings and weekends trying to troubleshoot what may be going on with appliances and even talking me through attempted repairs. He tries to keep old units functioning as long as it is reasonable. It used to be that Mark did all the work himself. Now he has help from a very competent team doing installations and repairs. And although the company is completely thorough, professional, and reliable, the terrific thing about Mark and Matrix is that it still feels like you simply have a friend helping you out. There's no bureaucracy or filter.

The timeline of our latest crisis tells all:

Wednesday night: Water heat failed and I emailed Mark.

Thursday morning : Mark called and had a team member out to look at the situation within hours. He assessed the job and gave me prices. Scheduled replacement for Friday.

Thursday afternoon and evening: Mark talked me through the pros and cons of a tankless system, offering very personal advice and certainly not pushing this more expensive system.

Friday morning: Job completed.

Write down Matrix and save it for a cold day. I would give Mark at Matrix 10+ stars if I could. These guys are great. Our furnace stopped working on a very cold Saturday. We called Washington Energy who put in the furnace. Three weeks was the soonest they could come out. I ended up calling six other places basicall the same story.
Matrix was great. Mark started talking me through what I should look at. He made an effort to help us out . He came over that day and got our heat back on. He explained what steps he went through and then found a way to fix it without any major changes. His rate was very reasonable. This is who I will call for any future heating or furnace issue. Call them if you find yourself in need. Better yet, call them now before it gets too cold to have them check your furnance now. That way you won't find yourself sitting in a cold house one day. Great Service!

Called & set appointment. Mark was on time and very courteous. He found our problems (bad/missing ducting to 2 rooms) and gave a recommendation for better flow to a cold bedroom.
He fixed/replaced the ducting and we accepted his recommendation for the other room and work started the same day. He had everything wrapped up in no time and my ventilation is working great!
I cant wait for another cold winter where we'll be nice & cozy in our home.