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Timothy G.
MTTI's student massage clinic specializes in providing 1 or 2 hour long Swedish massage, prenatal massage, and couples massage.
Location & Hours
Las Cruces, NM 88001
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Overall rating
8 reviews
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1 star
Amy P.Las Cruces, NM0157Nov 5, 2018My daughter received a gift certificate for a massage at MTTI. The certificate was purchased from the location on Alameda. Apparently that location got sold to a new owner and they're now in a new location on Main. When I called to schedule, they told me the old owner had to refund the certificate because the prices had gone up since their move to the new location. I asked if my daughter could just use the certificate and pay the difference which they agreed to. We get there for the last appointment of the day and the lady made a fuss about the use of the certificate even though I was already told she could. I wasn't taking no for an answer since we were already there and after much discussion, she finally took the certificate and my cash.
The building is old and run down. There are no actual massage rooms, only curtains between the two therapy table "rooms" and "lobby". Therefore, you can hear every conversation and noise between them to include when others use the restroom facilities at the back of the building. The noise from traffic outside can also be heard fairly loudly from inside.
Because my daughter is a minor, a parent had to stay in the facility while she got a massage. I was grateful for this because the worst part, towards the end of her massage some guy who was high as a kite comes in yelling and the entire place slowly starts to smell like marijuana. I thought it was just fumes on the guy but when we left it was dark and there were about 7 guys outside the back door smoking marijuana and eyeing us like we were a couple fresh snacks. I did not feel like this was the safest place and was concerned for the safety of my daughter, myself and the young lady giving my daughter's massage.
The young lady who gave my daughter a massage (Eden?) did a good job and was very friendly (the one star is for her!) so I hope she finds a job somewhere better. We will not return and wouldn't recommend anyone else goes there. Terrible business practices, sketchy massage area and just plain shady!
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Timothy G.
Jun 7, 2019
Thank you for your review Amy. We were surprised by your experience, because we are considered one of the top massage schools in the country and have been supported by this community for the past 17 years.
To clarify your concerns:
Initially we had hoped to honor previously purchased certificates, but due to administrative changes that had nothing to do with the cost of the massages, we were legally advised that we had to refund old gift certificates. We do apologize that it was inconvenient.
In terms of the rooms; we have 3 massage rooms with doors and 2 curtained massage rooms that we use to give our students privacy during class and to meet overflow demand on our clinic massage days. Blackout curtain dividers are a standard practice in spas around the county for massage. We have, however, renovated and put policies in place to reduce the noise and enhance the positive experience.
We are so sorry you had that experience with the men outside of the building. Our location is located at the end of a residential area. We have since taken care of the problem of neighbors loitering around the center. As a business open to the public, we cannot control who comes through our door nor the state they are in when they do so. The situation was handled in the most discreet way possible, but I assure you it was taken care of. Again, I am sorry that you had that experience.
We are a small mom and pop grass roots organization; practicing legally and ethically among other businesses in a very safe part of the city. I would encourage you to come take a look at our updates and perhaps give us a second chance. We would love to have the opportunity to change your mind.
Thank you for taking the time to give feedback, we took it to heart and made some changes and appreciated your time and attention. Well wishes to you and your daughter.
You can check out some of our updates on our website at mtti.org
Dee M.El Paso, TX396Jun 6, 2019Would definitely recommend! Staff is friendly and location has a very calm atmosphere. Massage was incredible and the prices are great. Definitely going back
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Minda M.Las Cruces, NM401Nov 6, 2019I have been coming to the massage institute for 15+ years. The massages are EXCELLENT! Their knowledge of the body is exceptional! Although, I let them know where I hurt they are always able to find my pain and use a gentle touch. I can't praise them enough!
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Scott S.Las Cruces, NM481237Nov 6, 2014First to ReviewThis place was tremendous . The staff is highly professional and my (more experienced) student Marisa was able to effectively diagnose, target, and relieve a lot of pain I was having. They made recommendations that led to tangible positive gains in my daily life. I was really impressed that these are students; the second massage was literally the best I have ever paid for. The price is extremely fair as I have paid way more for far less. This place comes with my highest recommendation and in November if you refer a friend you get $10 off! So mention my name if this review swayed you :-)
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Timothy G.
Jul 8, 2016
So glad to hear that your experience at MTTI had a positive impact on your daily life. Thanks for helping us to spread the word about the health benefits of massage therapy!
- Brodie R.Lubbock, TX03May 31, 2019
THE BEST! You will not regret getting your relax on here. The staff was awesome and very professional. Will definitely be going back!
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Timothy G.
Jun 6, 2019
Thank you Brodie, we are glad you had a great appointment and we look forward to seeing you again soon!
- Tony T.San Francisco, CA13Jan 3, 2019
The professionalism and care that they have makes them second to none! The time spent with me to help give me the tools I need is something I will cherish forever! If you are looking for a caring, serene, and professional therapy business, I highly recommend you go here! They are the best!
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Cheryl S.Las Cruces, NM312286Oct 4, 2015Great massage. Definitely a great value, $30 for an hour massage. My therapist was professional and great at making it a relaxed environment. Will return in the future.
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Timothy G.
Jul 8, 2016
Thank you Cheryl, we are glad that you had such a great experience at our student clinic. Hope to see you again in the future!
Apryl A.ID, ID81292Nov 9, 2014I was so excited to find this place, and after getting a massage from Christina, I'll definitely be back. The pricing was amazing, and even though my therapist was a student, I was really impressed with her technique. She was just as good as any professional I've been to, and I was really happy with the massage. She listened carefully to my needs and was willing to personalize the experience to make it exactly what I needed. I am super happy and I'll definitely be back!!!
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Timothy G.
Jul 8, 2016
Thank you Apryl! We look forward to having you back at our student massage clinic.
