Mainstream Electric

Worst plumbing experience I have ever had in any home repair. Unnecessary repairs, doesn't stand behind their work, paid $1500 for repairs that didn't work and company would not refund the money. After the first $1500 expense then tried to quote me an additional $9800 for a new tankless water heater which a competitor charged $4900 to complete. When asked by me (homeowner) to refund the first repair money my spouse was blamed as saying we knew the repair wouldn't work. So, blamed us for a repair they said WOULD work, tried to charge another $9800, won't refund the unnecessary first $1500 repair. Run and run fast away from this no integrity and dishonest company.

My husband and I had to have a new circuit breaker panel installed.

The team that came out was thorough, kind, and answered all of our questions.

We were given options. Because it was electrical in nature and I work in insurance and see a lot of house fires (due to electrical issues), we opted to replace.

The process was smooth and the team was amazing. They even brought out a generator so I could hook up my laptop for work.

I see a lot of negative reviews and not sure why. Home repairs aren't generally cheap. I understand why they charge to come out to bid - it's time out of someone's day, gas, scheduling, etc.

The inspection went great. We are relieved our problem was resolved.

Thank you to Mainstream for the great work. Oh, and thanks for dealing with our crazy dog Charlee.

I would highly recommend Mainstream.

Had a water heater leak, which I knew ahead of time so I called them. They came out and said I needed a new water heater. I gave them the go ahead to replace the heater and while they were at it, replace a kitchen sink I had bought earlier from online store, 6,000.00 later I had the job done some 5 months ago. Today my pipes leak under the kitchen sink, and I find out that water heaters do not cost that much to purchase. I guess I had a sign around my neck that says Im stupid I guess. Meanwhile, I called them 3 weeks ago to come fix it since the leak was non existent before they put the faucet in and I am still waiting for a "call back" to fix the pipes that seem to be sliding down the top pipe they were connected to. WTH Mainstream? You guys used to be so good a few years ago.

My experience with Mainstream was negative. They didn't arrive on time and my tenants hit the roof when they said the hot water heater repair would take over a week. Of course their alternative was for me to spend $2500.00+ for a new hot water heater. The one needing repair was under warranty. They needed to come back because the repair of my water heater didn't hold up. They had the hardest time figuring out what the issue was. At all times their overarching doctrine is to up-sell you. When they left me, it was with an estimate to do work I would never have them perform as it was a beyond outrageous proposal.

Therefore, their monumental problem is that they are extremely over priced. Their work isn't that great, (for me they had a hard time figuring out problems), they don't show up at the time you were told they would arrive and they want to sell you things that are more expensive than available elsewhere. They have too many gotchas. For example, they didn't want me to buy a water heater and have them install it, saying they can't warranty their work if I did! Shameful.

Mainstream had a $47 rooter promotion last year. Maybe you saw their huge billboard while driving on the freeway. Well, beware. I called them to inquire. They gave me many reasons why that charge would not apply, all technicalities designed to ramp up the bill. They're just money grabbing. They are not your friendly caring neighborhood handyman. I ended up being depressed and disappointed realizing that Mainstream is a one off bottom line organization, not a person to person, win win helping hand. Spokane needs better.

Scene 1
Cold, furnace out. Hopeful customers call Mainstream Electric, they show up!
Scene 2
Mainstream Electric "technician" finds the problem! It's some impossible to find small part. Solution? New furnace!
Scene 3
Closer comes out from Mainstream Electric-- appears, confirms earlier diagnosis and then pulls out a contract for $8000 ($17,000 if we want AC)......
Scene 4
Cold Thanksgiving
Scene 5
Called Banner Fuel. They showed up and said the furnace was fine, the thermostat needed replacement. $328.

So, yeah, you could go with Mainstream Electric.

Or you could call Banner and save yourself thousands of dollars.

Think about this--. They were willing to steal $8000 from a family before Christmas.

Never do business with Mainstream.

Stay far, far away from these people. They wanted $7500 for a job that another electrician did for $100. Previously they charged us $1200 for a job that now I'm thinking was totally unnecessary. Mainstream is a scam and takes advantage of senior citizens.

By the by, if you need any plumbing services - DO NOT GO TO Mainstream Electric, Heating, Cooling, & Plumbing!!

They coordinated plans and while the person took THREE days off work to accommodate them being at their house - it was beyond ridiculous.

First, they had to pull up her flooring, drill into the concrete below, fix the pipe, and fix the floors afterwards.

They came and pulled up the flooring one morning, left max hours later, we called to find out they were not coming back that day.

They didn't hang any plastic around the area to keep the house from getting dusty from drilling into the concrete. We asked them to do it, they went to Home Depot and did a piss-poor job with it.

The ENTIRE house was covered in dust. They coordinated payment and then said it had to be paid in full when they were finished with the job. (Not what was coordinated.)

They said it'd be done within 3 days, it was not. Their customer service was appalling and the way they run their jobs is a joke.

Seriously, find anyone else to do your plumbing. These guys are bad news.

So I gave Mainstream a not so good review and they reached out to me to see what they could do to fix it with their resolution folks. They listened and offered their yearly service plan free for 2 years to make up for the cost of the service that I was charged. I did appreciate that. As far as the other items that I complained about nothing could really be done except for retraining their folks..after the fact. What's done is done. They couldn't change their prices as they are set is what they said. I still have an issue for getting charged what I did for the work that was actually done with parts. With that being said, I appreciate that fact that they wanted to fix the complaint..that part is good customer service

Scheduled a routine furnace inspection with their Schedule Early, Save More deal back in October. The earliest they could schedule the inspection was a little over two weeks away on November 14th.

November 14th rolls along, I took the day working from home, and instead of getting a call from the dispatcher or the inspector, I get silence. Then after the scheduled appointment time, I get a text from the dispatcher telling me that the technician is running a bit late, but that they would give me a call before they arrived still. An hour and a half after that I get a text message saying that they tried to call me (I never got any phone calls that day) and that they wanted to reschedule me due to emergency appointments. The nearest available appointment time? November 30th, over two weeks away.

I reluctantly agree, since they told me I'd still get the early scheduling discount of $79, rather than the $99 for scheduling by the 30th. So then November 30th rolls around, I again took the day working from home, and early that day I got a call from a technician whose dispatcher asked him to ask me to reschedule the inspection until December 16th, another 16 days away!

(Also keep in mind these dates they scheduled are exactly on or after their price tier cut off points for this furnace inspection discount: $79 by November 15th, $99 by November 30th, and $119 by December 15th; meaning they could've easily lied to me and then tried to charge me for the higher prices because they were rescheduled on, or for after the discount cut-off times.)

That is just absurd, people take time off work home to be available for these appointments, and Mainstream just keeps pushing it back and beating around the bush. Rescheduling an appointment for the next day is one thing, but twice in a row, for a total of 32 days is just absolutely ridiculous.

I understand that with the early winter storms, and all the new home owners, that there are bound to be emergency calls that are far more important than a furnace inspection. But to delay my inspection by over a month, without any kind of compensation, consolation, discount, or even an apology is just inexcusable.

I am hoping this text goes directly to Mainstream's owner, Susan D. My daughter would like Sue to call her. When ever Tif calls the business office of Mainstream's the front desk people screen her calls and she gets
"No where fast!" If Susan could call Tiffany Jenson at 509-995-863-4106 . If possible please call after 5:30ish. I truly appreciate your attention to this matter!
Sincerely,
Dianna Jenson