Mailing Service Center
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Review Highlights
“When I have a package to send, Gary helps me tape it (at no extra charge) and gives me advice on the best way to ship.” in 14 reviews
“They also have daily Fed Ex, UPS and DHL which makes it a one stop shop no matter which carrier you are using.” in 7 reviews
“He's always kind and helpful, giving advice about the options for shipping and cost differences, which can lead to savings.” in 4 reviews
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About the Business
Business owner information
Gary M.
Specializing in: - Notaries Public - Mail & Shipping Services - Copying & Duplicating Service - Fax Service - Mailbox Rental - Shipping Services - Printing Services
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Overall rating
43 reviews
5 stars
4 stars
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2 stars
1 star
- Ed M.San Francisco, CA06Feb 2, 2024
The owner Gary is great! He's always kind and helpful, giving advice about the options for shipping and cost differences, which can lead to savings. I have had a mailbox here for close to 20 years and would never consider moving it elsewhere.
Helpful 0Thanks 0Love this 0Oh no 0 - Kathi55 L.Cupertino, CA09Jun 19, 2023
Great customer service. Has been there for years. Enter from back parking lot next to Starbucks. Gary is very helpful.
Helpful 0Thanks 0Love this 0Oh no 0 - Roger M.Somerset, NJ058Dec 28, 2020
The few times I've been here, the gentleman who works here has been very nice and super helpful. Honestly 5 stars until today
I was disappointed today when I tried to send an at-home COVID test at the Fed-Ex Dropbox they have here. He flipped out on me told me to tell everyone to stop trying to send their tests from there. I didn't know who he was talking about as I don't know anyone else who has these test kits, or whether he was even allowed to reject my package.
I checked with FedEx to verify, and what he was trying to say was that this place does NOT ship packages considered 'dangerous goods' like COVID tests. It's a fair policy and makes perfect sense but unfortunately, he did a really bad job of handling this interaction with me and left me feeling disappointed and disrespected.
I hope he finds a better way of explaining this policy to other customers in the future.Helpful 0Thanks 0Love this 0Oh no 0 - Jennifer S.Santa Clara, CA385716Feb 1, 2021
I was trying to mail a completely sealed at home COVID test that I have to keep taking for work and another package. They said they wouldn't take the COVID test and since I was trying to mail both in the same visit, that they couldn't take either. I haven't had trouble at any other FedEx locations and there was no warning about this "policy" anywhere. I won't be coming back here again.
Helpful 0Thanks 0Love this 0Oh no 0 - Naira M.San Jose, CA0448Jan 24, 2020
Best service!!! Nothing shading about this guy!!! It's a USPS substation. You don't have to wait in the post office lines to get your items shipped. If you need Fed Ex, UPS, or other services you will pay extra, it's the convenience of using this center. He has to make a living too!!! He's a notary too!!!! Post office doesn't offer that!!!
Helpful 2Thanks 0Love this 0Oh no 0 - Maralina M.Saratoga, CA0165Dec 20, 2018
What nice people! I come in here to drop off packages and sometimes the postage has been prepaid. No problem! They have been friendly fast and efficient no matter what I need- even when they made no money from my transaction. That is what I call service! The entrance is a scary looking back entrance in a shopping center, but don't let that fool you. It's a nice neighborhood right off the Rose Garden.
Helpful 0Thanks 0Love this 1Oh no 0 - Bob S.San Jose, CA0481Jul 6, 2021
I have used this mailing center exclusively. Gary is all about customer service and is straight up and honest. The prices is extremely easy and if not Gary suggests the best possible shipping experience. Recommended 100%
Helpful 0Thanks 0Love this 0Oh no 0 - Eva C.San Jose, CA02116Sep 26, 2017
Affordable. Convenient. Friendly. Top notch customer service! If more people who serve the public are as kind as the gentleman behind the counter here, I may start to like San Jose. Do yourself a favor and patronize this business or go down the sidewalk and pay more. Honestly. I've compared. Considerable difference.
(It's the one with the Barber shop inside).Helpful 1Thanks 0Love this 0Oh no 0 - Natalie C.San Jose, CA196267Jan 8, 2020
I've been coming to drop off my mail and buy stamps here and the customer service is amazing. I'm always greeted with a smile and my packages are always sent right on time. I can't thank this spot enough for saving me the headache of heading to my local post office in downtown SJ. Thank you so much for making mailing so easy! I look forward to returning regularly :)
Helpful 0Thanks 0Love this 0Oh no 0
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