Macks Prairie Wings

I have ordered ammo several times online and have never had a problem. Also any order over $99, ships for free, which is a plus to me.

Last Friday I order some ammo and noticed over the weekend that I had ordered some of it wrong. Monday morning I called and had excellent customer service. They removed the wrong ammo and left the correct ones. Although the order was now below $99, they still shipped it for free.

I would definitely continue ordering from Mack's!!!

I placed an order and received confirmation of the order but it never arrived. After MANY calls I was told they were stuck in the warehouse somewhere then finally told there was a mistake and they did not have the shoes to ship. Keep in mind these were ordered as a christmas gift that I was patiently waiting for until today 12/23 to be told I know you don't want to hear this BUT,.
I would order from ANYWHERE but here. this store is a scam and really should be ashamed of its practices . Why lie and say its being processed when they did not even have them to sell?

Always have been satisfied with MPW. Unfortunately, I am not at this point.

Apparently if you buy something on the website and pay with PayPal, you can not exchange the items only return. Which makes no sense at all. I sent my on sale items back to exchange for a different size and called to follow up on my order that I did not receive yet. They told me I was refunded and the exchange did not go through. They would not honor the on sale items for me and I payed $40 to ship my items back which I lost out on. Very disappointed in the customer service to make this right.

Love stopping at the store every year. Best selection by far, blows any Bass Pro out of the water.

Need to change their hours on google. It shows to be open on Saturday until 5:00 but closes at 4:00

$3000 product (80-85lb pump) ordered on 11/1/20. Paid $200 charge for shipping in the shopping Cart at checkout even though two other online retailers were $50... I went with the more "well known" retailer. I'm sorry I did.

-I received a confirmation email that the order shipment date was 11/2

-I asked for a tracking number or Tuesday, and was told it was being shipped out Via Estes truck which is "why the shipping was so high" and it would be sent out Tuesday or thursday.

-I haven't received tracking number (see date of post)
-I received another email from UPs GROUND On November 5 that label was created but ups has not received the package!
I was charged tax on shipping and product
- they wouldn't cancel the product before it shipped, and their policy is store credit! Can't wait for this one!!

Uncustomary shipping pricing, extreme slow shipping time already, and I don't even know if the thing has shipped yet, some made up brush off excuse (apparently, according to the parcel documentation) for not having a tracking number. It's the highest priced product on their website and 10% higher than other retailers... I tried to cancel it if they couldn't get me a tracking number by a certain time, that was brushed aside.... and in reading their policy, refunds would be applied in store credit! Haha! Can't wait for this one.

Figured I'd get another brush aside or pathetic service if I contacted them again to try and figure this out, so I'll just go with the review.

An explanation and mitigation of this would be nice. Still no update from Estes, none from ups, none (or misguided) from Mack's prairie wings... $200 for shipping (which is itemized as a separate sub-item in the cart, $3000 for the product before tax and I was charged tax on the shipping.

The all-time greatest store for waterfowlers! They have gear, guns, shells, decoys, and equipment aplenty. Tons of ducks hanging from the ceiling and full-size big game mounts line the store. Lots of rifles, handguns, and shotguns to choose from, too. They also have a fishing section, bargain cave, and a bow/archery shop. The staff is super friendly and helpful. Fun store - a definite must see!

While prices are very competitive online, their customer service is atrocious. I ordered a Lucky Duck Goose decoy online. After I ordered the decoy, I went on the website to check a couple of days later and found that the decoy was backordered. I never received an email or a phone call stating the item was backordered. When I called in to find out what was going on and how long it would take to get the item, the customer service rep just said it would be a while before getting more. I asked if they could just cancel my order, and then she hung up the phone without asking if there was anything else I needed. I won't be shopping here anymore.

Tried to buy a swell bottle online from them when they said they were in stock. Was told it was shippable at the beginning of the day, called at the end when I didn't get a shipping notice and they said the order was cancelled because they didn't have the inventory.

Now I have withstanding money that I can't use while they cancelled the order. Completely wasted my time, who knows what else isn't in stock online. Beware

Hands down Mack's has the best gunsmith around. In basically 30 seconds he recognized I had a bent trigger mechanism he had the part in stock replaced it and went through the entire gun to check it. Charged me like 23 dollars for labor plus the part in and out of the store in less than 10 minutes. Wish I remembered his name but he is a hell of a gunsmith thanks.