Chuck E. Cheese

Took my 4 year old here on a Monday for her birthday. The host was very nice, knowledgeable and helped me a lot with the package I wanted to order. I was disappointed because it was not how it was when I was younger. With the mascots, the stage and band. They have a dance floor. Less things to do. But my 4 year old enjoyed it very much and we will go again. We did. Or eat any food. We paid for 45 mins of play.

I was a customer at your York Pa store 04.14.24 (Sunday). I would like inform you about the most horrific, embarrassing and humiliating experience I have ever encountered. I've been a customer of Chuk E Cheese for 30 years since my son was a little boy, I have never been more embarrassed and humiliated, as a long term customer, I felt very disvalued. There were a number of things that went wrong with this visit, I was there to celebrate my granddaughter's 4th birthday, upon arriving my son and family members arrived before me, they purchased 3 cards for 60 minutes and they had a coupon that states 30 minutes of free game play with the 60 minutes or more games purchase coupon, they were told that they could only use the coupon for 1 card and not all three, when I arrived they informed me of this issue. I went to a staff member that was making pizza's and ask if he was able to get me the manager, he said sure. a person came from the back and said how may I help you, I said are you the manager she said yes, I went over the details with her about the coupon, the manager stated "the coupon is just for one card and one transaction" I replied "Great customer service should have went like this", we are not able to put 30 minutes on all three cards, but if you are able to do separate transactions we would be able to accommodate you. The manager said she understands, I asked her if she's able to honor this request, she said yes give her a moment. I was standing there waiting for the manager to return my head was facing my family that was siting at the table and some other female came out (Very AGGRESSIVE LIKE A BULLY) "SO THIS ISTHE DEAL" I said excuse me, are you talking to me? she replied are you the person about the coupon, I said yes, she than said again (VERRY AGGRESSIVE "LIKE A BULLY") "This is the deal, it's the customer responsibility to read the coupon" I said I'm sorry, who are you, she said I'm the manager, I said wasn't I just speaking with the manager, she said yes, but I'm also a manager, I said ok but the other manager was taking care of this issue and she said she was going to honor the coupon for all three cards, she said well that's not happening, I said well #1, I don't appreciate the way you came out her like your the BIG BAD BEAN FROM BOSTON, you don't come out here to approach customer's that way. I did get up set and said the "F" word she said this conversation is over, and she proceeded to walk to the back, I said I will be contacting your corporate office and what is your name, she said ALI.

Mean while I was still standing there waiting for the remaining of my order, my son came over to see what was going on with the order a cheese pizza and cherro's, we had already received the pepperoni pizza and wings. we have been waiting for over an hour due to the cheese pizza needing to get remade because the 1st pizza was stuck on the pizza baking pan because they didn't spray the pan and the cherro's came out hard for the 2nd time, mean while out comes ALI again she stated (VERY AGGRESSIVE, BULLY LIKE) "I just spoke to my general manager, they said you have to leave or I will call the police" I have never in my life had any encounter with the police, I was very upset at this point. I believe it's because of my race. I'm a middle age African American Female. I said to her "go ahead and call the police" and she was more than happy to do so, I did say a few curse words to her, because at that point I was very upset.

When Ali came out to talk to me, that's when this entire issue took a turn for the worse, as a manager she should've come out to apologize for the long wait and mess up from our order, instead she came out like a BULLY, VERY RUDE and AGGRESSIVE, about a coupon. What happen to GREAT Customer Service!

I did leave, and I was not able to enjoy my only grand child birthday with her "thanks to Ali and the General manager" once I arrived at home I looked over the coupon once again, it doesn't state anywhere on the coupon that you can only use this for one(1) 60 minute card.

I'm still confused, why did the 1st manager state she would honor the coupon for the other 2 cards? why did Ali (The Bully) come out? why would the general manager have me removed or the police would be called? and why didn't any of the 2 manager's address the long wait and the mess up for my cheese pizza and cherro's.

I'm most certainly taking responsibility for my action and behavior, Ali NEED TO ALSO TAKE RESPONSIBILITY FOR HER ACTION AND NOT PLAY VICTIM, it appeared that she's not in the customer service business to please the customer, but to just work her hours to get a pay check, with 2 managers on duty there was no reason that we should have waited for over an hour for them to continue to mess up our order and there's was no more than 20 customers in the entire store. Again 2 managers no apologies for the horrible service, not to mention we still did not receive the cherro's, this has been the worse expe

Great Chuck E. Cheese. Was in town and found this one and I'm so happy we did.

Service was great, they had a lot of different games we don't have in our usual one and the pizza was sooooo tasty.

This one also had a dance floor with lights on it which was pretty cool- and it seemed to be a lot bigger then the one we usually go to.

If I'm in the area again- I will definitely bring my daughter back.

celebrated my daughters 3rd birthday there yesterday ( 2/11/24) we expected more from the staff. The guy that was in the Chuck e cheese costume wasnt happy or did his role correctly. He barely moved or dance with the kids. He would stand there like "". The host was alright wasnt really that happy to be there either. I expected a lot more enthusiasm when it comes to hosting the parties since its supposed to be a kids place. Staff shouldnt work at a kids place if there not gonna be enthusiastic. Not hosting a party there again.

Staff was very friendly and helpful but games cost so much money and each game has small ticket amounts given as a prize however prizes to cash in tickets have very high value amount. Spend over $100 for kids to play games and left with a little bouncy ball and tootsie rolls. Plus, there is no entertainment or performance like there use to be.

Took my grandchildren there today for a school fundraiser. Our pizza was burnt and the cookie pizza was burnt also. Terrible food for the price they charge for it. Will no longer waste money on food there!

So not worth the money. Games didn't work correctly and staff was not friendly. Definitely not like it use to be

They made this way better than it used to be!! if u haven't gone in awhile, I recommend checking it out! u no longer have to carry all your tickets around. they now all go right on your card to use to trade for toys at the end. the cards easily pause and unpause so u won't waste your time while eating some delicious pizza. They even upgraded the games!

We had our sons 5th birthday party here before covud and it was excellent! The staff was extremely attentive and friendly. They made sure we had everything we needed. The place was very clean, the food was great and the games were a blast. Highly recommend for a kids bday party that is stress free and pleases everyone.

I haven't been here for a long time, but we took the kids here tonight for a friends birthday. I was pleasantly surprised how clean everything was. Being a Sunday the crowd was lite. The new unlimited play cards were awesome for our family. The pizza was excellent just like I remembered from 30 years ago. The prizes were nothing special, but the kids seem to like them.