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About the Business
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Natalie R.
LuLu's Mexican Food restaurants serve authentic Mexican cuisine that is freshly prepared with the highest quality ingredients for a reasonable price. Our diverse menu is comprised of home-style recipes that reflect our rich Hispanic heritage and multicultural traditions. LuLu's restaurants offer each of their communities delicious, healthy food in a family-friendly atmosphere and a unique taste of our favorite Mexican dishes.
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Recommended Reviews
Overall rating
443 reviews
5 stars
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1 star
- Mary B.Menlo Park, CA0711Jan 3, 2024
Pleasantly surprised with their offerings. Cute vibe, delicious pozole ( I was hesitant to order this given the location).
I've used them for a work catering event and it was a smooth process.Helpful 2Thanks 1Love this 0Oh no 0Business owner information
Edie H.
Jan 4, 2024
Thank you for the kind review, Mary! We appreciate it. See you back at LuLu's soon.
- Maria S.Seattle, WA3543317Mar 8, 2024
great Lulu's location! I have come here weekly for over a year, and it never disappoints. The food is incredibly delicious. Some of my favorites are "The Works" Taco + the enchiladas plate (with green sauce). We order ahead, and our food is always ready when we arrive. They stay busy - especially during the lunch time rush, but they are very efficient and staff is always so kind. Will keep coming back - hopefully forever! :D
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Edie H.
Mar 12, 2024
Hi Maria!
Thank you so much for your kind words. We can't wait to see you again! - Margarethe E S.Oceanside, CA03Apr 2, 2024
Love, love, love this place. It's especially great for pick up (you can order online), takeout, or if it's warm enough eating in their outdoor patio. The indoor eating ambience is lacking in my opinion. But the food is excellent!
Helpful 0Thanks 0Love this 0Oh no 0 - Leslie Ann A.Burlingame, CA0103Sep 25, 2023
Burrito was terrible! So bland! My eight-year-old could've made a better burrito ((and it wouldn't have cost me $14) . And when I ask for chips, it was nearly 5 dollars extra as opposed to any other place that gives them away for free with your order. The chips were the only saving grace.
And after reading several yelp reviews, I think the staff should spend more time fixing the problems then talking to customers online here. Good luck!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Edie H.
Sep 26, 2023
Hi Leslie, Thank you very for your feedback. I am very sorry for your experience. We would like you to know that we are taking this very seriously. If you could provide more information on how we could have done better, we would really appreciate it. Also, please send me the exact time of your order, what order channel you sent your order through and what was ordered. Additionally, we would like to send you a gift certificate in the hope you will be give us another chance. Please reach out to me directly if you have any questions. Roxanne (650)575-2772
- Jimmy J.Menlo Park, CA197Jan 10, 2024
I really do like the food here - fits my flavor profile nicely. Often order either 1) chopped salad with chicken, 2) Mexican brown rice soup, or 3) chile relleno super burrito bowl. All are delicious. Staff is very friendly and service timing is reasonable.
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Edie H.
Jan 10, 2024
Thank you for the review, Jimmy!
- Mike R.Redwood City, CA021Dec 21, 2023
Hi paid $15 for my breakfast had chili Chilles and couldn't find no egg Hardly at all, Talk to the manager. He said it's mixed in with the chips. I showed him my plate and said see that yellow stuff really $15 and you cannot find eggs and chili chilies. This place sucks plus the service sucks, and they were rude the beans and rice were good though
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Edie H.
Dec 27, 2023
Hi Mike,
Thank you for your review. Apologies for your chilaquiles plate! We hope you'll give us another try.
Kindly,
Edie - Jess R.Sunnyvale, CA065106Apr 6, 2023
The food taste is a point. The salsa is on point, and the size of the burrito is a point.
On April 4, our daughter had their open house at school. We usually order online customers, so when it was open house and we were hungry afterward, we said, "Let's go to lulus, why not?"
So, we walked in at 7:15. I checked the time because they closed at 8 and I'm aware of that. We say hi a man approaches the cashier, and they start giggling and playing around. Mind you, we are ready to order because we usually order here. So I rudely interested them and said my order una quesadilla de pollo un burrito de al pastor and my husband gets his order so does My other daughter. And I go to the restroom WOOW what a surprise to me it was dirty and the cook had just laid a fat one in the bathroom mannn it stank so bad. At that point I'm like I hope he washed his hands and then it's my turn to wash my hands mind you good thing they had lays on the top of a little rack they had there but geeez that smell was hideous like he was sick or something. So I'm going to wash my hands. i washed them, and there's no napkins. So I'm stuck, like, how do I open this door without touching it? So I grabbed some toilet paper, and that's how I opened the door. Oh, and the straws are not wrapped. Be aware! I think we will stick to online and maybe the one in Campbell we've been to that one as well, and it's ok too.
-1 star for professionalism and
-1 Another star for sanitation and presentation.Helpful 2Thanks 0Love this 2Oh no 0Business owner information
Edie H.
Apr 8, 2023
Hi Jess,
Thank you for your review. Please know that we take cleanliness and sanitation very seriously. We abide by all rules and regulations. When employees need to use the restroom, they know to wash their hands thoroughly.
Edie - Leesh C.Redwood City, CA78333Sep 12, 2023
I come here because it's close by and I can order online. Especially if I need to have dinner at a certain time because of school events. Just recently we had Back to School night and I needed pick up dinner beforehand so that we could be at school at 5:00p. I ordered online and selected 4:15p for pick-up. When I arrived, they hadn't even started the order. And once they did, it took forever. It wasn't even ready until 4:40p. What is the point of being able to order ahead? This has happened quite often. I keep coming back because I keep hoping it's changed, but it hasn't. Lastly, the service here is very unprofessional. It feels like a bunch kids with attitude running the show. If I could help it, I would not come here ever again. However, the LuLu's every where else is good! Go there instead.
Helpful 0Thanks 0Love this 0Oh no 0 - Génevieve T.San Francisco, CA1805093Apr 12, 2023
Had their spinach tortilla, grilled chicken, mini burrito and it was decent - not greasy! Friendly people nice clean environment. I'd come back here again to try the rest of their menu! Thanks LuLu
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Edie H.
Apr 13, 2023
Thank you, Génevieve! So happy you enjoyed your burrito. Come back anytime!
Kindly,
Edie - richard h.Palo Alto, CA97381Apr 13, 2023Updated review
Food is fine but over priced
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.........................Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Edie H.
Jul 17, 2018
Hi Richard,
Thank you for your review of LuLu's in Menlo Park. I apologize for your mediocre burrito! I will notify our head chef of your experience. We sincerely apologize, and thank you again for your feedback. We hope to see you back at LuLu's in the future.
Kindly,
EdieMay 14, 2020Previous review$17 nachos they don't even bake them under a grill they like microwave them so the chips are all soft and crap what are rip-off I wouldn't go to Lulu's if ever you I will God go to taco Bell it's just as good or better shut up. crappy food high prices blend crap forget it forget it
Jul 16, 2018Previous reviewtasteless chicken burrito ever, it seems light on the chicken light on the black beans and too much rice they should call the rice burrito. They offer chips and salsa with that however they give me like five or six chips as they want you to purchase chips for a dollar 75 don't most taquerias come with free chips and salsa? It was fibroids but for a common takorea disappointing
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