Loyal Towing

In the absolute fiasco that my evening was yesterday, Loyal Towing and their driver Andy were absolutely outstanding to deal with. To give some backstory - around 4 PM, I requested a tow through AAA, which was assigned to another company, Advantage Towing. Without notifying me, Advantage canceled my towing request, then canceled a second request sent through AAA as well. Their reasoning? The vehicle cannot be towed without "specialty equipment", when all we needed was a flatbed due to the vehicle being quite low to the ground. So - after over four hours of being stranded while getting the runaround from both Advantage Towing and AAA, AAA finally reassigns my tow to Loyal Towing shortly after 8 PM. Within minutes, I received a call from Loyal Towing's dispatcher, who was very nice and friendly, and a call from Andy as well to confirm the location. In less than 30 minutes, Andy was on site (with a flatbed!), had the vehicle securely loaded up and ready to go. He brought it up to the shop, unloaded it with care, and sent us on our way. Whole process took an hour!

Without Loyal Towing, I'm pretty sure we'd still be sitting down there waiting for a tow that wasn't coming. And absolutely huge shoutout to Andy for being so pleasant to deal with in the midst of the fiasco caused by AAA and Advantage towing. If you need a tow in the San Diego area, these guys are who to go to.

Out of sheer luck, I ended up needing not one but two different tows. I got a quick and very competitive quote to my initial request and for the second one, I was also given a very competitive price.
Very professional and the whole thing ended up being really hassle-free. Definately recommend if you need your vehicle towed.

Great services call 3A was broken down In IB the Toyota Carolla the drive was friendly and fast did a great job in taking it to Ted's garage in Chula Vista great drive sorry for got his name but if he your employee what a great employee
thanks again for getting out of a jam

My son had an accident on the freeway and I was stressing trying to find a tow service quickly to get him off the freeway. Came across Loyal Towing and gave them a call. While I was stressing I didn't let the phone ring long enough and hung up. He called right back....Thank goodness!! Reasonable price and quick, courteous service!! Deserves all 5 s!!
Thank you so much!!

Service via AAA on 11/19/23 - in the rain no less! :D Ulysses (driver) was amazing! Kind, friendly, knowledgeable, quick and CAREFUL service! He took amazing care of my motorcycle not only with loading it up, but was EXTREMELY careful driving during transport to my home (over an hour away). I'm SO GLAD that AAA contracts with this company! If ever I'm in San Diego and need tow service for my MC (or even my car), I'm definitely requesting this company! Thanks again Ulysses for making a gloomy day not so bad after all!

They were able to help us move a commercial trailer within a few hours, you can tell right away this guys have towed everything, perfect maneuvering and attention to making sure your property is intact, really reasonable priced for the high quality service they offer.
Jessie and Ulisses were absolutely great!

Any towing experience I have had has never been a good one. And normally the service support person is always in a bad mood and just rude and mean.

But here they are actually super kind and helpful. I've never had such a nice person during a towing experience.

The lady today was super kind, friendly, and understanding and it made my day experience there really great.

I never thought I would say that about a towing company. She was wonderful and truly appreciated her help and kindness and understanding.

The guy who took out my car was super friendly too.

Thank you!

Thursday 2nd of October 2023
Whoever the guy is at the front is a completely waste of time and energy... I had my car towed from my apartment and I have no problem with that. The way this so called man decided to handle business was completely disrespectful. His mannerism, demeanor, and all out attitude was just awful and frankly pathetic. Do better Loyal Towing. No idea how anyone puts up with this !!!

Wow!
Memo came to help super fast and he was helpful n professional. Couldn't have had it gone better despite my car having issues. I appreciate the team y'all have

My car broke down off the 15 on an exit in the middle of evening traffic. Adrian arrived in a shorter time then estimated and towed my car to the mechanic. I appreciate his professionalism and courtesy. Hopefully, I won't need to use a towing service again, but if you do I recommend them. Thank you!