Lovely Nails

Horrible customer service! Far from a relaxing experience!
if you ask for something your ignored then told your being picky!
I should be allowed to ask for additional service especially if I will pay for it!
Save your time and don't come to this place!

I make the trip from North Naples to visit this nail salon. Very friendly technicians. I use Kim and she is really great, however had my nails done by others there and have always been very happy.
They moved to the other side in to a new location near Starbucks. Salon is very clean.

I never felt so admonished and insulted in front of the whole Salon because I nicked my nails and had to be retouched.
I felt like a school child being scolded by the teacher. So infuriated by Jimmy. I've gone to this salon for a few years, I always ask for him. A few months ago I went to get a Pedi and at the end I made a comment "oh, it's over so fast?" I meant I enjoyed the foot pamper and it went by too quickly. Jimmy got very upset because he thought I meant he didn't spend enough time on my Pedi. I never implied that even remotely. He went on to tell me that he always spent 45 min. I told him he totally misunderstood me, not what I meant at all.
I proceeded to go dry my toes and then the lady owner comes and admonished me once more, what? I re-explained the misunderstanding. When I was done I went back to Jimmy and told him how sorry I was he didn't get what I said.
I was really annoyed/hurt by the way they reacted to the whole thing. I reasoned with myself, they're of a different culture, English not primary, etc.
I decided to try again today and asked for Jimmy. Everything was great, I always make conversation, make them feel I'm interested, ask about family, etc. all good until he finished and took me to the 'drying' station. He was putting my polish in my purse and I asked him to just leave it in the counter, I moved my hand and I got a nick on my nail. He got very annoyed and said "just keep your hands flat, don't you know how to do that?". I kept saying sorry. The nail polish he used on my nails, one I chose from their supply was old and quite thick. On second coat he had to thin it out. In the end 2 coats of under and top coats plus 2 coats of an overly thick/dryer polish took way longer to dry. I took my hands out to see if they were dry and wouldn't you know, I nicked one again. He was working on someone else, when I walked over to him he blew it. He admonished me over and over, telling me that I don't listen, that I was taking time from the customer he was working on. He brought over the polish and I asked is that the one? I turned it around. He told me "you don't trust me, you don't listen to me". I had enough, I told him not yo finish the nail and I would never return.
For me to be posting this is because I felt insulted. I tip over the norm, I'm always attentive to make whoever feel like I appreciate their work. Today, the line was crossed. I'm patronizing a business which unfortunately do not have finesse and don't care about customer satisfaction.
I would NEVER recommend them again.

My hubby and I each had the delux spa pedicure today and are both pleased with the results. They did a great job and our feet look and feel great. They may cost a little more than some salons but you definitely get what you pay for, it was worth it. I will definitely go back if I return to Naples again in the future.

I went in for a Mani Pedi with my mom. First, the water was so scorching hot when I put my feet in I couldn't believe it. Then when it came to cleaning up my cuticles, it hurt. Next, it came to scrubbing my feet. I kindly asked for him to work on my calluses and he had no idea what he was doing. He did not scrub my feet for even 10 seconds. And he didn't even scrub my feet with the rough side of the tool... he just started cutting my skin off with the cuticle clipper. I couldn't believe it. At this point I knew it was bad. I didn't want to be rude so I said thank you that's good enough. After all of that, the paint job was horrendous. A 10 year old could have painted my toes better. At the end I changed my mind about a manicure. There was no way I could risk him botching my finger nails. I wish I never paid. I learned my lesson not to be passive. Check out my picture you'll not want to come here.

If you come here, good luck. I suggest to ask for a lady. May the odds be ever in your favor.

Amazing service gave me the exact design I wanted and friendly costumer service. I love the design.

I am not going back. Prolonged squabbling and bickering between a woman, who was doing my nails, and man. I perceived them to be the owners. It was quite uncomfortable. The woman did not listen to me as to what I wanted and was unpleasant to deal with, alway answering with irritation in her voice. While she was doing my nails she stopped many times to answer the phone and make appoints in a schedule she kept at her side. It was obvious that she was the controller of appts. More then a couple of these interruptions were not brief either. It was just a rude and disrespectful to me. I was very first uncomfortable with the bickering and then angry with the situation. I left in a bad mood after spending 100 dollars on services.

I love when Anna gives me a pedicure, she takes her time, doesn't rush through it. She makes you feel special.
Today she put Polish on and she looked at me and said I Don't like it do you, and I didn't like it, she picked out a color and they look great.
Thank you Anna.

While the people seem friendly, I can say this was not necessarily a good experience. I understand salons get busy but my pedicure was so rushed she was literally yanking and pulling my feet in and out of the water very quickly (as my nails soaked for way too long in foil) to get me done, noting I was paying for the most expensive pedicure. I was cut on the finger by the drill and also I was cut during my pedicure. I also did a French manicure with dipping powder and the lines between the white in the clear were very messy.

First and LAST trip to this NOT SO LOVELY NAIL SALON.
Came in for a gel fill and asked the technician to clean the FILTHY UV light.

She was annoyed and proceeded to speak (about me, I'm sure) in her language.

After I took my hands out of the UV light, she proceeded to wipe the gel with the same dirty paper towel she used to clean the UV light.!!!!

I wasn't wearing my eyeglasses, but when I got home, I noticed that the gel wasn't even covering my entire nail and the filing was all uneven!

I will have to go back to my regular salon to have them redone.

FILTHY, RUDE AND HORRIBLE JOB!! Does the Florida Board of Health not

monitor Nail Salons????