Liberty Roofing Window & Siding

I had a window failure in my basement that they came out and supposedly fixed said the caulking failed. And as we speak right now the same window failed again because they banged the window into the frame and damaged the window. I explained that to them the first time. And that's where the caulking failure came in. First time I have ever heard that happen, with you didn't caulk it right which is negligible or you damaged the window and I'm not sure if they understand that I will sue them for damages if not corrected properly today!

I contacted three companies requesting an estimate to replace the roof on my 3-story townhouse. Liberty Windows and Siding contacted me within 2 hours. Originally, they scheduled a meet with one of their estimators, but when I mentioned I had read reviews involving Peter, the appointment was scheduled for the next afternoon with him. Turns out that Peter was on the other side of Baltimore at the time of our appointment, so at my suggestion we spoke on the phone as it was rush hour and I didn't want him to try to rapidly get to my location during that time.

Once I related to him that I needed a full roof replacement of my townhouse, Peter gave me a lot of information to consider, including the fact that he is one of the company owners. We engaged in a pleasant business conversation and some general chit-chat. Peter said he would get answers to my questions, obtain information regarding the size of my roof, and get back to me in a couple of hours.

I was pleasantly shocked when during our next call, he offered a price to replace my roof that was so much lower than what I believed it could have been that I accepted immediately. I have yet to hear from the other two companies I had contacted.

The next week Liberty Windows and Siding called to schedule the date of the work (and later reschedule--weather-related delays). The day of work, the crew was on time but there was a short delay as the materials had not yet arrived (different company). Once on-site and delivered to the roof, the Liberty Windows and Siding crew went right to work. I had already laid down some small tarps to cover the A/C compressor and some plants, bushes, etc., but they were respectful of my property and put down several additional large tarps to protect more of the lawn, the A/C compressor, and back porch. The crew answered any questions I had, picked up all the old shingles, plastic wrappers, and tar paper that floated to the ground rather than landing in the dumpster, and then used a long-handled magnet to find the errant nails from tear off. I had told Peter that I would buy the crew lunch, and they really seemed to enjoy it.

I used to work in construction and, from the portions of the roof that I could view from the ground, the crew did an excellent job with tear-off and installation. They let me know that all the original plywood underlayment was in good condition and nothing structural needed replacing. It absolutely POURED down rain all the next day and night, and thus far I've seen no evidence of leaks. The roof is beautiful again and my house is looking so much better than its 27 years. I am extremely happy that I chose Liberty Windows and Siding to help maintain my home and highly recommend the company.

Great company . Owner personally called me. Ended up being very easy to deal with. Professional. 1st job they did for me was great!

This is the best kept secret on the home improvement industry. Excellent job on my roof, they cleaned up, and they were done in one day. Highly recommend

Recently, I had all the gutters & down sprouts replaced at my residence. They came out quickly and did a great job; another contractor came out for something else, and complimented my new gutters and asked who did the work. I highly recommend this business.

I had not previously left a review because I subscribe to saying nothing if you have nothing nice to say, after my most recent experiences however, I am compelled to warn others away from this company.
We had 8 windows replaced by Liberty about two years ago. I can truly say the only good part of the experience was when the salesman was trying to get our business. Once the contract was signed that ended. The installation was delayed from the estimate, no biggie these things happen. The install itself was less than professional, the caulking was sloppy, in the case of our kitchen window the framing around it was pretty damaged after the install (I was planning a bit of a remodel so I let this go and fixed it myself). I also had to ask one of the installers repeatedly to avoid stepping on the roof ridge/vent which is delicate. Fine, we dealt with it and it was over and we had new windows. Yay. Then a window stopped working, this was a defect and Liberty came out to assess and eventually replace that window, that wasn't too bad but did take longer than I expected. Our next interaction came after wooden shims began to come out of several windows, we didn't even know they were there. A service manager, aka Fred the owner, came by to let us know the use of shims is standard op procedure, he was sooo condescending and borderline rude that I admonished his lack of customer service on the spot, he didn't seem to appreciate that but did modify his approach slightly. He also proceeded to install the shims better so they wouldn't come out, not sure why that wasn't done to begin with but whatever, now our windows seem to work right so we moved on.
I am not sure how long it took for the caulking to begin separating on EVERY window installed but the problem became so prevalent and ugly that I decided to contact them about it. The problem doesn't exist with the other, older windows so I presume the caulk used is either cheap grade or not right for windows, I don't know but after paying over $6k I shouldn't have to repair the work after only two years. So, on June 25 I called and was told to send in photos and they would respond. I did so right away, and Cathy confirmed receipt on June 26 indicating the photos had been forwarded to the "service manager" who was out of town, due back June 30. Then radio silence, I waited until July 8 to email again for an update, no response. On July 15 I emailed AGAIN and was told that the "Service Manager's" father had passed away and they were waiting on him to return. I am an empathetic person, I said okay and waited. Finally almost a month after my first call/email, on July 20, I got an email to schedule the service visit. Which brings us to yesterday when the service manager, aka Fred the owner, arrived to "fix" the caulking. I was disappointed to see it was the same guy I had the less than pleasant interaction with before but I tried to put that behind us, even offering condolences for the loss of his father. We had minimal interaction, after I showed him all the windows, it was clear even to my 14 year old that "this guy doesn't want to be here". He proceeded to spackle the separating caulk back onto the walls and OMG what a horrible mess. There is spackle all over the place, window sills, painted walls that didn't touch the windows, furniture, I mean like everywhere. Also, it isn't smooth or cleanly done even around the windows. It is uneven with bumps and divots throughout, several windows aren't even fixed all the way around at all. Fred tried to leave once and I had to ask him to first finish an area he missed (due to a curtain that could have easily been moved by him or me had he asked). Before I could check the other windows he was gone, never asked me to take a look just said it would need time to dry and goodbye. Honestly, it's probably a good thing because once I started to look around I was appalled. So I took more photos of the mess and sent a lengthy email to Cathy, outlining all of my grievances, past and present, with this install and the service manager (still didn't know it was the owner). I even said I would not want him to come back to my home ever so imagine my shock when Fred is the one to call me, like really?!?! The kicker though was that, with no apology or seeming concern for the lousy "job" he had done, he said to me, you can just clean all that off with a damp sponge and smooth any rough spots that way too. So I am now responsible for cleaning up and fixing the job he came here to fix... "it's pretty easy to clean up" he said, I wish I could say the same for my experience. The fact that he is the actual owner, and Cathy is the co-owner, makes the overall experience that much worse because they just didn't seem to care and I feel they even try to disguise who they are in terms of the ownership by using titles like "office manager" & "service manager". I would recommend finding another company.

Liberty did a fabulous job installing new windows and a sliding glass door throughout my entire home. I dealt with several employees, all of whom provided great service. Roger provided the initial estimate. I was impressed with his professionalism, length of time for the estimate, and answers to my questions. One of the things I liked most about the initial visit is that Roger did not spend a lot of time telling me how amazing his company is. Several other companies spent an hour or more on that. Instead he talked to me about what I wanted, told me what he had to offer, and answered my many questions. He gave me an estimate that day and gave me time to decide on my own. Compared to several estimates I received from other companies, Liberty's was the best price and Roger's visit was the most time effective. The timeline he provided was accurate. Throughout the process he and Kathy in the office responded quickly to any questions I had and kept me updated. Kathy contacted me a week before the windows were ready to set up the install. She was very helpful when I had communication issues. Francisco and his team completed the install quickly and in less time than anticipated. They arrived at the early end of the time frame and replaced all of the windows in the house plus the sliding glass door (13 in all) in less than 6 hours. During the walkthrough he noticed that the lock on the bottom of the SGD was not properly aligned and he fixed it immediately. He showed me how to operate the windows and made sure I could do it myself before he left. Overall, the price, speed of work, Professionalism, responsiveness, cleanliness, and quality of windows were very impressive. I highly recommend this company.

I wanted to do business with them, but they never returned my calls. Makes me worried that if they can't handle phone calls...who knows if they can handle installing windows. I wish they could prove me wrong. Maybe my job is too small? SAD

9 years ago I hired this company to replace doors and windows in 2 homes. Those projects went extremely well! Fast forward to 2020 when I had 2 more projects, naturally I though of them. This was the worst mistake EVER! The salesperson lied to get the sale instead of the competition. The lied about timeline and then excluded a portion of the project we had agreed upon. They were not forthcoming about the timeline until after payment was made. Had this been divulged up front we would have gone with another company. The salesperson Roger was very nice until he got the sale. When I raised my concerns about the timeline and the 2 missing windows from the order he blatantly told me to just cancel the order and go elsewhere! He also told me that it did not matter because they were making very little profit on the 2 jobs (totaling 19 windows and a sliding door). I approached the owner Fred about the situation and he said he would take care of it and that he was stepping in. Needless to say Fred disappeared once more discrepancies came to light. Calls to him and his wife Cathy who works there went un returned. Speaking with other office staff was of no assistance because they were at 1 point unable to eve find my 2nd project. When they did they still could not provide the answers sought and referred back to Cathy (again does not return calls). They doubled the promised time line and were unapologetic. Fast forward to the final installation, on the day of the installer calls to reschedule. Still no communication from the owners of office staff for a full week beyond the original install date. And to top it off, 1 of the widows delivered has a broken sash. Lord knows how long it will be before that issue is resolved! I would never ever recommend Liberty Window and Siding again! The lack of professionalism and blatant disregard for their customers is unreal!

My experience with my sales person, Eddie, was really positive, but I had a great deal of frustration with the service crews actually working on my roof.

I had a standard roof installation and asked for my chimney cap to be put back on. One thing I specifically had asked about was a particular flashing piece which Eddie assured me would be replaced.

My roof was installed at the end of November and they did not replace the chimney cap and the flashing piece. I called and they came back out within two weeks, but only put the chimney cap back on.

Fast forward multiple unreturned calls and emails, and my roof was finally finished January 6th.

Although my sales person was communicative, I was extremely frustrated with the lack of communication from the main office and the slow pace of the service crew at completing the job.