Lee Buick GMC

We flew in from Texas because the car was at such a great price. They picked us up from the airport and were super friendly. They made the process easy and efficient. Thank you Dale, Jose, and Jennifer!

I can't even get a salesman to return a txt message.... long story short this dealership acts like they don't care... I walked in and no one approached me... I looked around as if lost... starring right at the 2 sales managers who were sitting in their office... both looked at me but wouldn't get off their chairs to come check on me. Sales guy wouldn't spend any time with me claimed he was too busy.. said he would txt me the next morning... which of course he only did after I sent him several messages inquiring about my deal... several hours and me asking he finally sent me some numbers that were for a truck we weren't even talking about and now he just stopped replying to my messages. I'll take my business elsewhere and be treated like a customer should be treated. Stay away from this dealership

Went and had my Buick Regal serviced here a few weeks ago. It took 3 hours. I was disappointed in the lack of communication with how long it would take. After they informed me of a slash in one of the tires (2 hours in) and saying they were completing the complimentary wash (one that I explained we did not want) they brought the car out an hour later and the car was still wet. I found some smudges on the interior from where they replaced a filter. I was very disappointed in how long it took to service the car. I made an appointment. I got there on time. There were no issues with the car, just needed some routine maintenance. They also made the tire seem like it needed to be replaced immediately. A second opinion said the opposite.

We walked around for a little while to look at the cars and it took about 15 minutes for a salesperson to notice us. It felt as if no one there was concerned about customers returning.

The man at the service department seemed aware that the service took too long and did give us a discount, which is the reason I'm giving them 2 stars instead of 1. But next time I'm in town and need my car serviced I will drive to Fort Walton instead.

Bought a new truck here, fair price, good customer service. When it was time for servicing, they were very professional and not pushy.

Wanted to let folks know about our ongoing struggle with Lee Buick GMC in Crestview. So we bought a 2020 Acadia AT4 back in Mar/Apr of this year. To make a very long story as short as I can, as of today's date we've had turned in this vehicle at least 6 times for continued repairs on issues that were identified BEFORE we drove off the lot. Said issues are/were: sunroof came off track and would not close. It took us 3 visits to have this issue fixed, however as the sunroof was being fixed the headliner had to be removed in order to install a new sunroof. We now have an ongoing issue of having the headliner replaced since the original one was warped and tattered. As of today's date, we are waiting on a 2nd headliner to be installed. Another problem identified upon purchase BEFORE leaving the lot was the roof rack. It was noticeably making a "whistling" sound which it shouldn't have been making while we were doing the test drive. At that time we asked that they be fixed. As of today's date, a new set (just mounted this past week and a half) also "whistles". SO...we called Lee Buick GMC 1 Sept to speak w/ the Sales Manager as we felt that all these ongoing issues and multiple repairs that have transpired since Mar/Apr are beyond this at this point. We wanted to begin the process of coming to a solution with us ultimately owning a brand new UNDAMAGED vehicle (this we have expressed w/ each new appointment we make for repairs). The Sales Manager has yet to call us back. We've called him 3 times and left 2 messages since Sept 1 (most recent call being just this morning). We've also made contact w/ GMC corporate customer service. We are patiently awaiting their call back. Would truly appreciate if Lee Buick GMC Crestview Sales Manager would reach out to us so that we can begin to turn this experience around!! Customer service is key

On 7-14-19 I spoke with Lee GMC customer service via email and text message about a truck they had listed for sale. I was told it was available on the lot. I spoke with customer service again on 7-15-19 via text and phone call, to ensure the truck was still available. I was told it was ready for my test drive.
I went to my bank got a cashier's check just in case i decided to purchase the truck. I drove 80 miles to the dealership. Upon my arrival I walked around for 15 minutes with out help looking for the truck. I had to call customer service to get someone to come out and help me.
When the guy came out and I asked about the truck, he told me " The owner of the dealership took the truck to his hunting camp last week.
HORRIBLE WAY TO DO BUSINESS !!!

HORRIBLE HORRIBLE HORRIBLE

I recently purchased a 2004 Ford Excursion. I am currently working overseas, so I paid with a wire transfer and my sister was kind enough to drive an hour to the dealership to sign paperwork and take delivery. She talked with the salesman the day prior to let him know it would need to be quick because she had to work later in the day. He assured her he would personally make sure everything would be ready for the to make it as quick as possible. The next morning she arrived and the salesman wasn't there. She waited for 20 minutes to be helped she had to follow people around and be persistent to get taken care of. After finally signing papers the manager handed her the license plate to install herself. She asked if he could have someone do it for he and he told her it would be taken care of. After a thirty minute wait she flagged him down again to check on the status of the license plate. He went to check and she followed behind. When they got to the truck no one was working on it. Nor had the vehicle been cleaned and prepped for delivery. He said he could have it washed but she would have to wait. Since she had already waited 30 minutes for a license plate, she had no confidence that they would be able to have it washed in an adequate amount of time so she decided to just drive it home dirty. As she was leaving, the salesman finally arrived to work. He apologized and claimed to have a "stomach bug", which seemed convenient for a Saturday morning. Since the purchase I have recieved multiple spam emails. But not a single person has emailed me to thank me for my purchase or to even let me know the transaction is complete and the delivery to my sister was made. Bottom line once they recieved my money via wire transfer they were already done with me and everything after that was an inconvenience.

Took vehicle in at scheduled appointment time for oil change and free wash (had card). About a hour in they showed me the air filters and said they needed changing--price was close to $100 for both to be done. Told service individual I'd change them at home for a lot less. Another lengthy wait and they said I was done but the detail man hadn't showed up and they were short handed (result - no free car wash), so I paid bill and headed home, A few miles down the road I turned the AC fan on high and instantly heard a roaring sound. Turned around and returned to service desk and had the guy come out and listen, he immediately knew the problem was trash had fell down in the filter box and it seemed like he kinda expected it. Told me it'd take a bit to have it clean out so I told him I'd be there for quite awhile already and he kinda gave the impression it was my fault since I didn't have the filter changed there. Another 20 minutes and box was cleaned out. Questions 1. Why have coupons when you can't use them. 2. If a service procedure (cabin air filter) (inspected but not replaced) is known to possibly leave trash in box- possibly causing noise - why not insure this doesn't happen. Note: both filters ended up costing less than $40.

Will be hard pressed to use this service department again since it is a hour round trip for me and I considering this entire adventure took 2 1/2 - hours
Will be buying a new vehicle in the near future and not sure if I'll buy from Lee GMC again or not.
I realize to some folks these are minor problems but to me little things add up.

I had a similar experience as to what Jennifer (see below) had. I bought a truck, which I'm trying to trade in now, only to find out that it was in an accident from the previous owner. I was also shown a clean carfax for the vehicle.

8/8/18 Update !! So for a dealership that should take responsibility for there actions in selling a vehicle claiming a clean carfax/clean car history they sure don't care about making things right or respond when they say they will ! nope they just ignore you and lead you along .. This dealership thinks this is all over but its far from that. When they say it will be Monday before they get back to you, what that really means is you'll hear nothing. Maybe they need a calendar to keep better track of their days since here we are on Wednesday evening and no response once again