Kyle Dental

There's no price transparency prior to services being performed. I called my dental insurance prior to my visit so I understood what services I was eligible for and being a new patient, anticipated they would want to perform x-rays, which I knew wouldn't be covered. They didn't check my insurance coverage prior to the appointment and I've never gone to a dentistry that doesn't speak with you about pricing of services or provide some type of quote prior to doing the work, so it shocked me that they did any x-rays without at least confirming with me if I wanted them. Administration could have asked me to transfer my records considering my last appointment elsewhere was a year prior, which would have included imaging. The x-ray technician was great but the dentist I saw wasn't. She was really heavy handed and there were several times I teared up. I usually love the dentist and it's never hurt to get work done. I had a different person do the actual cleaning, so 3 people in total. Usually I only see the dental hygienist and the dentist so that was new to me. All of this could be understandable but what put the nail in the coffin for me was check-out. The receptionist wanted to schedule me for 11 fillings, a crown and a custom made mouth guard. The only thing discussed with me by the dentist was the crown, which was deemed not necessary at the moment and a mouth guard, which I said I would purchase 3rd party. When I raised concern about this, the receptionist said it was in my treatment plan. I told her I wasn't informed of this and she looked surprised, like there was no communication between back office to front office staff. When I politely said I didn't want to schedule them at the moment and instead requested a recall for my 6 month check-up, I had to go back and forth with her for about 5+ minutes about scheduling appointments. I felt like I was being held hostage at check-out. I said no, which is a complete sentence. Fast forward 5 days later and I receive a text that the appointment was scheduled anyways! I called to complain and cancel (and will be checking up in 6 months to make sure so I don't get charged because they keep your card on file). The only saving grace to this entire experience was the girl I made the complaint to, Andrea. Bless her she was the most professional one out of the entire staff I met. She tried to salvage the situation as best she could and offered receipts for the services performed, the treatment plan and my payments. She gave a recommendation for a different dentist within the practice and I considered staying with them just because of her, but ultimately I will not be returning because there's no guarantee the rest of the staff will be like her. I just feel like there's a lot of room for improvement. Dental insurance only goes so far and with the current economy, people have less money than ever. Price transparency can separate a great business from it's competitors and coaxing patients with gifts for leaving 5 star reviews is inappropriate!

1 star: Lack of price transparency/communication
2 star: Waiving Panoramic imaging fee for all patients, iTero imaging was interesting
3 star: Andrea, excellent customer service skills

Quite a disappointing experience with this dental clinic. I am not upset with the dentist, Dr. Thouvenot is great, but I am with the front desk. They cancelled an appointment scheduled since weeks 3 days before. I used PTO to be off that day so I could watch our child while my husband goes to the dentist. It was too late for me to change at work. Then, they asked my husband to come 20min early, but then made him wait for 1h in between his fillings and his cleaning, he had to get a second round of anesthesia because of that. In order to avoid to have him wait again during his second appointment, they changed the time but forgot to let us know, so my husband missed out on work to drive to the clinic to find out his new appointment was 2h later. We, again, waisted precious time with our jobs. On top of that, the morning of that second appointment, they called him and asked if they could change the appointment time, again. I was hoping they would offer us a compensation for these hiccups but they didn't so I asked for a discount or we would go somewhere else, they refused to give us the discount. Very disappointing customer service.

The team is great! Staff is friendly, and the office is exceptionally clean! Andrea the front desk coordinator is very bubbly and personable! I have always had a great experience! I'd give 10 stars if I could!

Amazing customer service. I received the warmest greeting form the staff. Delilah took and the gentleman ( sorry I didn't recall his name) working the front with her were amazing. The took the time to enroll me at closing and made me an appoint for the next day. Who does that?

I went there a couple of times for a long overdue checkup and to put a crown in. The procedures didn't take too long and didn't hurt much after. The staff was also nice and friendly. Although I had an issue with payments that weren't supposed to be taken from my account I went in person and talked to the manager, Dan, who was very understandable and helpful. My issue was solved within the same day.

Upon visiting, I found the staff really pleasant and had a decent experience and thought they were wonderful. Unfortunately, neither I nor anyone in my family will ever visit again. They performed an X-ray on me that is not normal, and not something anyone gets at a yearly checkup or exam - decades of dental visits and I had never had this done before. They knew insurance wouldn't cover this and didn't discuss it with me before performing it, and took it without discussing it with me whatsoever. A total violation of trust. When I asked questions about this and brought it up, I was met with absolute rudeness and told to find another provider.
They also were intending to charge nearly double for another procedure - a procedure I had been quoted for by other dentists at a consistent price and this office is charging nearly double what other dentists in the state are. Which is unacceptable, and when I brought that up I was talked down to.

I am not happy to give bad reviews but if I am being taken advantage of then I'm sure there are others too. It is very disturbing and disheartening that a business would be cruel and manipulative to a customer for raising very fair questions and trying to get help and answers. I would suggest finding a practice that is more rooted in treating clients with respect and dignity and practices better ethics than this.

T'was a coupon that was my undoing. So...I had been meaning to get to the dentist for some time time for general dental work. I was trying to remain hopeful that I'd find one with excellent bedside manner, you know, like the ones of yonder year. At any rate, I made an appointment with kind receptionist but unfortunately had to cancel due to another emergency doctor's appointment.

Arriving at the rescheduled appointment, I was "greeted" by a woman who stated that she was the office manager. [Full disclosure: for having gone to the wrong location, I was 12 minutes late and I had not called the office to warn them because I was simultaneously on the phone with my benefits coordinator.] I arrived late, and with my 11 year-old daughter in tow, who I verified previously could remain with me during my appointment.

Again, I'll be clear that I was late and had to previously reschedule; however, what followed is what shall keep me from returning. First, the office manager seemed quite put-off by my tardiness and unpleasantly surprised that my daughter was with me. She cautioned that I'd have to keep her with me during my visit, to which I agreed and said that I had previously verified this. The woman then stated that she'd need to verify with the dentist that my daughter could, in fact, remain with me. I was tempted to leave then for the sheer unwelcomed feeling that my daughter and I experienced.

We were given the okay. I began filling out new patient paperwork and asked a few poignant coupon/insurance related questions as I was new to the clinic. Most unfortunately, the office manager's responses came across as extremely nice-nasty and well, by then end of it all, and while I was completing paper work, she "politely" warned that they may not finish all of my dental appointment, like the cleaning, as they had not expected me to: a. go to the wrong clinic, b. ask questions, or c. have to fill out paperwork. She then gently chided that they must respect the appointment time of the next person.

All of the hubbub about my daughter's being present, the raw/nice-nasty answers and irritation with my few questions, and the overall unwelcoming atmosphere created by this staff member convinced to politely decline service. On out way out, the office manager prompted a member of her staff to "hang out out the front", which would make me feel as though I was going to be the subject of the day's office gossip hour. Yikes.

I never met the dentist. I can only assume that he is unaware of his staff's countenance...(sigh). I will note that all other staff members seemed kind and professional. Perhaps short and terse responses work for some but I find such an approach to be quite soul crushing. Onward I go on the continued quest for a good dentist! Oh weary traveler, beware the coupon that draws you in to murky places!

Kyle Dental & Braces are so welcoming. Very friendly, patient and are willing to help you get your teeth work done with no stress involved. The facility is super clean too.

I recently lost a filling in a front tooth (horrors!) and had to have it refilled. The original work had been done by a different dentist. As usual, Dr Chris was gentle and fast but the final result was a thousand times better than the original. I've been going around showing it off to people so they can see the difference between his work and the other. Of course, I've been passing out his cards because the people getting the "tooth show" are so impressed. Haley was comforting and reassuring as she always is. I have always been treated graciously and warmly by all of the team members. All of this is a big deal for me because of my (embarrassing) dental phobia. I also really appreciate the call I get afterwards to make sure I'm ok. This practice is superb all round. I love them like family.

I'm going to post this as a warning. If you like living in pain, for months at a time, this is the Dentist for you. A few months ago, I had a cracked tooth, that had to be extracted. A couple of weeks after the extraction, I was in pain. I thought that food was getting into the hole. Dr. Chris looked at it, and told me that I needed to use a special tool, to flush it out periodically. I also told him that I could feel something sharp in the area, with my tongue. A few days later, I was still in pain, so I went back.He used some tweezers, to pull out a small sliver of bone out. There was still some in there after, but he told me that he didn't want to cut my gum open to get it out, and that the human body has a away of pushing things like that out. 2 weeks later, it got infected, so I cleared it up with antibiotics. I continued to live with the pain, until the 1 inch long bone shard finally came out. Meanwhile, I started chewing with the other side of my mouth. That worked a filling loose, in another tooth. Dr.Chris ended up putting a crown, on that one. He just crowned the tooth, without doing a root canal. Two months later, and 2 infections later, I went to a different Dentist's office in excruciating pain. They ended up doing an emergency root canal, and put me on a strong regiment of antibiotics, to fight the infection. I am finally out of pain, but the last procedure cost me $800 out of pocket, because all but $300 of my emergency benefits were used up, for the year.