Brookline Progressive Dental Team

I have been going to this practice for several years and had a complete mouth restoration which looks better than my natural teeth ever did and has caused me no trouble. I have broken the natural tooth root for a crown (I bit down on an olive pit that was mistakenly left in a sandwich). The teeth have held up well. I used to have a lot of problems with my teeth, but not since I started with Brookline Progressive.

All of the staff that I have had work on my teeth are wonderful and Dr. Kwak and the other dentists in the office are highly professional and skilled. I have used several dentists over the years, and this is the best practice I have ever had.

I highly recommend this practice.

My experience with this office started in the year 2020. Dr. Hyejin Kwak put a dental crown on me, but I have been experiencing pain since the day that I got it. After over a year of effort, countless visits to other dental offices, I was told by another dentist that there was actually a cavity underneath, and it was never mentioned by Dr. Kwak, as a matter of fact, Doctor Kwak specifically said that there isn't a cavity there. During one of the revisits, Dr. Kwak even asked me if I was making this up. I was shocked and I couldn't believe a dentist would ask a patient that question. Of course, I was not making anything up, and the diagnosis from other dentists are the proof.

Also, one time, I was there to get a veneer, and one assistant, I think her name is Dariana. She reached into the trash bin, and came back to work on my mouth. I had to tell her to change her gloves before she reluctantly changed her gloves. Imagine some people bringing dirty stuff into your mouth during the procedures and the dirty stuff gets stuck between your veneer, or dental crown and your tooth structure, and these dirty stuff are stuck here with you for the rest of your life because of some bad hygiene practices.

Stay away from this place!

Front desk lady greeted me with a look of suspicion when I told her I needed to update my insurance info since I haven't been here in a while. She spoke to the accounts guy and insisted I pay for the checkup and cleaning in advance. I've never been asked to pay for this in advance as they usually check with the insurance first and bill me for the difference in out of pocket cost. Not a nice way to greet a returning client.
After checking a cap that had chipped off, Dr. K. recommended to have the tooth removed. I looked for a second opinion and got the cap replaced properly. Do not recommend..

I came here for my bi-annual cleaning.

Upon arrival, the front staff greets you and check you in right away. It's a very nice dentist's office.

For cleaning, I had Alison. I told her about my gauge reflex when taking X-ray pictures (I don't know why I have such a difficult time with these). She was very understanding and did a good job. She would sprint to the switch to take the picture and sprint back to take it out of my mouth. She's very informative and told me everything that she was doing. She answer all of my questions and was super thorough.

Apparently, my last dental hygienist didn't do a good job because I have a lot of plaque built up below the gum that requires deep cleaning. Alison did a great job cleaning my teeth and schedule me to come back in June.

Not sure if people know this or not but she's very funny and nice!! Overall, she's probably one of the best hygienist I ever had and that's saying a lot!

After she was done, Dr. Rafie examine my teeth and X-rays. He's very nice and informative as well. They both said I have good hygiene and teeth and after the deep cleaning, I should be set!

I highly recommend this place! They will take good care of you!

I absolutely highly recommend!!! The staff is so welcoming and caring! I am extremely happy I have found a professional dental group!

The only reason for 4 star which I guess shouldn't blame the whole practice for was my last time I went there for a dental cleaning. My dental hygienist seemed very on edge, very rough with my mouth. I told her I had a few very sensitive teeth and she didn't really seem to take that into consideration she just very abruptly said OPEN, I told her I couldn't open any further and she got kinda huffy. I've always been told I have a smaller jaw. She made it seem like my teeth were in horrendous shape which I can guarantee they were not, I take pride in all the money my mother & I've spent over the years. I left with a very sore mouth because she was rough. Ive never experienced a less then 5 star experience here, I was shocked!

On the bright side...

Dr Kwak and her whole team have always been the best, she makes an effort to get to know each of her patients. Lena the woman with the blonde hair and bangs is super sweet and the youngish male dentist (I can't remember his name!) is always very informative and kind. My mother and I have referred a bunch of people here, and I will continue to do so despite this one time, people have off days and hopefully it was just a bad day for that dental hygienist.

I was referred here by my dentist in San Francisco. My dentist in San Francisco had a dental hygienist that moved to Boston and is working here.

Firstly, the place is super modern, clean and a pleasant office to be in. Really helps when you're going in for dental procedures!

For cleanings, I've had Aimee (the one that used to work in SF) and she's wonderful. Just like my great experience in SF, the cleaning is not stressful and actually quite delightful. She also shows the problem areas that I've had with plaque build up.

For other dental operations, I've had Dr. Kwak. She is truly an amazing dentist and person. I had to get some cavities filled in between my back two teeth. I've got quite a bad gag reflex so you can imagine how bad it is to do anything back there. The procedure was quite a struggle for me, having to take breaks and triggering my gag reflex. Dr. Kwak was super calm the entire time and was not annoyed or frustrated at the situation. Her attention to detail for making the patient comfortable is super admirable. When numbing your teeth, she hides the needle out of your view - something small, but helps the patient not freak out.
I had to come back for a refilling due to a gap. I was honestly terrified of the operation given what I experienced the first time. But she managed to complete the whole operation in less than 10 minutes and it was 10000x better than I anticipated.

It's a bit inconvenient for me to come, but given my experiences here, I'd come back again and again. And possibly even look forward to it.

This review is for Dr. El Rafie, who specializes in prosthodontics. I have a complicated situation with a crown, and Dr. El Rafie has been patiently helping me through all the steps. He takes the time to talk through options and costs with me, and understands my anxiety about dental work. He and his assistant make sure I'm comfortable. Everything has been pain-free.
I highly recommend him!

Dr. Kwak and the whole staff at Brookline Progressive Dental are amazing! I have never liked going to a dentist's office and have avoided it for the past few years after moving to Boston, but Dr. Kwak and her team makes me feel at ease. I first visited Dr. Kwak for a second opinion. (The first dentist I went to in Boston was very disappointing. I felt like they just wanted my money and I saw the dentist for a total of two minutes, if that.)

However Dr. Kwak spent a lot of time with me during my first appointment telling me everything I needed to get done. She was very sweet but very honest about the treatments I needed. She was easy to talk to and very understanding. She was able to answer all my questions and come up with a treatment plan for me. It did not feel like the appointment was rushed. She is a wonderful dentist! I also really hate getting local anesthesia but she made it less painful. She's good at what she does. All the hygienists that I've done cleanings with have been great as well! They are all so knowledgeable and good at informing me every step they're about to do.

On top of that, this facility is extremely nice, new and clean. It has been very easy to make appointments and I've never had any issues with billing or insurance. I was always well informed about how much each procedure was prior to getting the treatment. I've had to reschedule an appointment last minute due to work and they were kind enough to waive the cancellation fee. I've also never had to wait more than 5 minutes to be seen. Everyone is extremely friendly and accommodating!

I highly recommended Dr. Kwak and her team to anyone looking for a great dentist and a nice, clean dental office.

Most average experience ever. Was not impressed with the professionalism of the staff. Girl doing the cleaning missed a stain I asked them to remove, I had to come back. They never took the X-rays claiming insurance won't pay (which actually it would). Who checks teeth without X-rays! Then they proceeded to upsell other service. Also during cleaning the girl was so unprofessional, she was not removing water at all, at one point I chocked. Don't waste your time!