Keck Medicine of USC

I have severe rheumatism and visited Dr. Shinada. I received terrible care by this Dr. The office runs very similar to a General Hospital. Dr. Shinada has a five minute policy. Once the five minutes are up he runs out of the room with out asking if you have any questions or reading your blood work.

My wonderful Dr. retired and thinking this was a wonderful hospital went there. During your five minutes with Dr. Shinada most of the time he looks at you with a blank stare.

I had a flare up and requested for Dr. Shinada to give me intravenous cortisone, at this clinic this is not done in the office but, in the hospital. To get an appt. it took four days, which I did not have and had to go and visit a Dr. outside of Keck medical. Doctor Shinada instead of approving a one time infusion which is all I needed he approved for me to receive 100mg of cortisone for seven days. This would of killed me and I refused it. A one time infusion is all I needed.

Do not waist your time going to Keck medical. The nurses change every four months. Their is no follow up on ur care. I hope this was helpful.

I am writing to formally express my profound concern and distress regarding the deletion of my surgical video recorded at Keck USC. I was to be made into a case study, but now without this video of my surgery, my case study is no more. This surgery, a T7/T8 Laminectomy performed in May 2023, was not only a pivotal moment in my life but also a significant educational and medical case study. After being diagnosed with a T7/T8 spinal cord cavernoma in February 2023, I dedicated immense effort towards researching and seeking expert medical opinions.

This journey led me to my neurosurgeon here at Keck USC, whose expertise and collaborative approach with a consortium of neurosurgeons provided invaluable insights and hope. The decision to record my surgery for educational purposes seemed to further validate the uniqueness and complexity of my case.

However, during my most recent appointment I was recently informed that this crucial video was either deleted or overwritten. This loss is deeply troubling, not only because of the educational potential and awareness it held but also due to its significance in my ongoing case with the Social Security Disability Insurance (SSDI). This video was critical in showcasing the rarity and invasiveness of my surgery, and its absence severely impacts my ability to illustrate the extent of my medical condition to the SSDI. The apparent ease with which such an important record was lost raises serious concerns about the data management and record-keeping protocols at Keck USC. This incident, I believe, borders on medical malpractice, considering it involves the mishandling of sensitive medical records integral to a patient's medical history and treatment.

Therefore, I respectfully request a thorough investigation into this matter. I seek a detailed explanation of the circumstances leading to the deletion of my surgical video (case study) and an overview of the hospital's protocols for storing and handling such critical medical records. Understanding what went wrong in my case is essential for ensuring that such regrettable incidents do not recur.

Additionally, I request assistance in any form that could aid in my SSDI case, given the unexpected setback caused by this incident. Any documentation, reports, or expert opinions that can substantiate the complexity and severity of my medical condition would be immensely helpful. Your prompt attention to this matter is greatly appreciated. I trust that Keck USC values the sanctity of patient care and record-keeping, and will take the necessary steps to address this issue comprehensively. Thank you for your time and understanding.

++++This review is about Dr Farzandi's office+++++

If I can put minus stars I would!

I haven't seen the Dr yet and I don't think the Dr is bad. In fact, I think she's excellent based on reviews. But beware, you can't call the clinic and get someone on the phone. You have to leave a message and they will call you back within 48 hours!!! When they call back, it's the same person who recorded the message and she is very rude. It feels like she's doing you a favor making an appointment for you. I'm not their patient by primary care. Thanks God!!! I don't even know if I want to go here.

As a patient you feel so unwelcome and uncomfortable. I never expected this from USC. I had high expectations... it's sad that the higher up don't know what's up. The doctor managing this clinic should know about this as the actions of the receptionist give their office and the entire USC a bad reputation.

I don't recommend this office because of clerks!!! They play the part in your care unfortunately.

Update **** After 6 months of waiting and 2 cancellations made by the office I finally saw Dr Ferzandi. She is amazing as I thought, very knowledgeable and friendly. I waited for 2 hours because of their scheduler W. Smith made a mistake and was very rude to me just as before. She denied my services that day because she overlooked the mistake my insurance made. I had to complain to an office manager as her behavior is not exactable and they took care of me. I just don't know why USC tolerates this employee? She should not be working with patients. She has no manners, no compassion and very very rude. Let's see what comes ahead but for now I'm glad I was able to see Dr Ferzandi

***** Update as an answer to employee Natalie C***^*
I emailed your customer experience twice and nobody EVER responded to me. I guess you don't take these kind of complaints seriously.

edit: Customer service offered me to email about the problem to them, but I didn't get any response.

Keck staffers haven't been able to do basic things.

One staff member completely lied to me. And two transferred me to each other. The staff member did twice. Also, I couldn't even get going in their healthcare system because of an administrative failure.

GOOD PLACE TO GO FOR OUTPATIENT PROCEDURE
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I took my husband there for an outpatient medical procedure and it was good except for the horrible traffic and blocked train track intersections getting there.

We refuse to go to USC Verdugo Hills Hospital again after several problems and no real help from administration at the head office. We sent letters and had phone calls with the big wigs and they still did not apologize. Needless to say we weren't thrilled to go to USC again, but you have to go where your doctor has privileges. We prefer Cedars Sinai Huntington Hospital in Pasadena.

My husband's ortho doctor recommended a pain management doctor who does procedures at the Keck USC main medical campus and he was great. We were in and out within two hours. Getting there is a royal pain with traffic and the parked trains blocking lots of side streets so give yourself plenty of time.

Heading back to the Crescenta Valley it was way easier taking Mission St. to Huntington Drive to Monterrey and then the 110 North. But entering the 110 freeway from a complete stop is scary. You definitely need to floor it in sport mode to enter the freeway.

I didn't upload the parking ap in advance, so we just used the nice valet parking. It was $12 for patients I believe. If you aren't a patient it is $20.00.

All the campus staff were very nice.

Note: If you are going there on the Golden State 5 Freeway do not exit on Main. Exit on the next exit south of Main due to trains blocking side street crossings.

3/20/23 Care for the Caregiver Program is geared to serve as support for all who care for our patients at the Keck Medicine of USC, one of which is the 10 minute chair massage.

I have taken advantage of this perk a few months back & it was amazing Today was just as glorious! Oh Em Gee!!! Robert was my masseuse, for a 10 minute massage--he made the best use of time & energy to work out the soreness & ache on my shoulders & back- phenomenal!! I'll have to get this done periodically to destress while at work!!

Thanks to this perk, KECK MEDICINE OF USC, love it!!

I can't say enough about our entire experience here at Keck medical center. My husband had to have an extensive amount of work done, due to his cancer diagnosis. Dr. Kulkarni and his team were amazing to say the least! I couldn't have chosen a better surgeon for my husband's liver and colon resection surgery.
The after care from the nurses the Surgeon and his team was incredible .I was able to stay with my husband every night throughout his stay and I was treated with such respect and they made sure I too was comfortable in the room. If I had to go to any hospital to get treatment and care, I will definitely choose Keck USC...they are the best! That hospital was home away from home for my husband and I for over 15 days . Thank you to the staff at Keck USC for the wonderful experience..but mostly thank you Dr. Sujit Kulkarni

They are not from USC....bunch of doctors from far east with a minimum knowledge, you will be most likely be seen by a PA not a doctor
Be very careful. they charge you $800 for a visit and you need to pay the 20%. they are kind of dangerous. they have someone in every insurance very corrupted who approves the charge.

Be aware, they charge a separate "facility fee" which can almost double your bill regardless of the services rendered or who you saw.

Before you go be sure to ask if they're going to charge one, if they are please avoid!

My father was admitted here when he had a heart attack and we couldn't be more thankful for the staff here at Keck Medical.

The staff was professional and informative. We would definitely recommended anyone to this facility because of the hardworking individuals that run this place. Parking was easy and I believe it was free parking during our stay here maybe because of Covid. The cafeteria was easy to access and the specialty areas we had to visit was within walking distance.

Great staff my son was in for a double bypass surgery everyone here was great I have not one bad thing to say about any one they ass showed compassion care friendly the best as far as I'm concerned in for 5 weeks so I saw a lot of staff all GREAT