Katy Butane

I recently purchased a 1000 gallon tank to be installed underground and they were quick to take my money for payment to reserve tank, but never installed it.
Almost 2 months later, I'm getting impatient and start asking when can I get a scheduled date, and the old man, who I am assuming is the owner, because of the lack of respect he has for customers, started getting feisty and raising his voice, saying, "he could just refund us the money because he didn't know when he would be able to install it!" He stated it could be anywhere from 1 month to 4 months! He said he had no idea! Really? (And keep in mind, I had already waited 2 months!) What kind of business does that? I do have to say that everyone else who I encountered there was really courteous. But that old man is awful! Obviously, I asked for a refund. But please save yourself the stress and trouble and go with a reliable more pleasant company like I ended up doing. (Green's Blue Flame Gas Co.)

Prices are good, customer service leaves a lot to be desired. If it's around a holiday, you should call to check if they are open; otherwise you might run into a note taped to the window stating that they are closed. They don't update their website with holiday hours.

I ran my motorhome tanks completely dry during a cold snap, and they had someone out within a couple hours to fill them up even though I wasn't on the schedule. Very kind and understanding team and reasonable prices with no delivery charge!

The old Caucasian man there behind his important desk never looked up, pretended to not notice me the customer. The other younger guy there was extremely nice and helpful.

I'm a Sgt. with Harris County Constable Pct. 5 and when our department needed a C02 bottle for the recoil training pistols for our simulator, we found several places that had one issue or another and were not able to deliver what we needed. Katy Propane was no exception. They didn't normally carry the size bottle we needed and the normal refill procedures for that size was being discontinued. What set Katy Propane apart was that they worked out a solution to get us the bottle we needed, and made arrangements for continued refills from larger bottles. The were friendly, professional, and willing to do everything they could to help us, everything you could ask for from a supplier. We just established a relationship with Katy Propane, and we are very glad that we did.

Changing my propane company to these guys. They we're the only ones that could figure out how to put a LP nozzle on my brand-new LG dryer!!

What a great place for any propane and propane accessories needs. I stopped by today with a faulty propane line on my travel trailer and Jamie did an excellent job. He went step by step figuring out what was wrong and found the faulty regulator. He probably spent about 45 minutes figuring it out and was pointing things out as he was doing it. It was like taking a class while getting our tank set up correctly. My wife and I drove all the way from the galleria area in Houston and glad we did. It was small town service that you don't find easily anymore.