Gallinelli Plumbing & Heating Corporation

Gallinelli Plumbing was a complete nightmare to deal with on multiple levels:

1) Almost all tasks that Gallinelli Plumbing performed needed to be redone two or three times due to shoddy work. For example:

-Boiler- Boiler gas levels needed to be adjusted multiple times as it was extremely loud. The pipes attached to the boiler did not bleed air correctly. Due to this problem the boiler also shut down with a hard error less than 2 months of being installed.

-Kickspace heater: we requested a kickspace heater be installed under some new kitchen cabinets. Unfortunately this was installed wrong location and required a disconnect/reinstall to put it in the proper location.

-Utility sink - upon installation the utility sink did not drain properly. Gallinelli deemed that the sink needed to be raised which required a second visit.

-Washer/Dryer hookups: hammer arrestor valves were not installed and pipes were not secured properly and rattle throughout the house

2) Gallinelli damaged our home during the work and has refused to acknowledge any responsibility

The plumber that Gallinelli sent destroyed bathroom tile during his work at our home. We had a general contractor who explicitly told Gallinelli's plumber to be careful with any of the bathroom tile since it was original tile from when the house was built. Instead, the plumber ignored that advice and carelessly destroyed tile.
Gallinelli's plumber also ruined bathroom floor tile by stepping off the protective plywood and onto the floor while the tile had not yet dried. This was another instance in which he blatantly disregarded instructions not to step on the floor tile as it was drying. Gallinelli still refuses d to acknowledge any responsibility of wrongdoing despite witnesses seeing them cause damage.

3) Refusal to acknowledge any wrongdoing or shoddy work
Despite all the problems we have encountered, Gallinelli refuses to acknowledge any wrongdoing or make a good faith attempt to perform acceptable work.
Regarding the damaged caused in our home, we have repeatedly asked Gallinelli to provide their insurance info so we can submit a claim. Gallinelli has refused and has decided to blame everyone else instead.

Every time we call Gallinelli to have them fix problems they have caused all we hear are excuses.
For example, Gallinelli installed a tub spout incorrectly and is still loose. When asked Gallinelli just claimed that it was too long.

During another instance we called them to look at the boiler they installed when it shut down unexpectedly with a hard error. Gallinelli did not return our calls that day, forcing us to consult with another plumber. The day after Gallinelli threatened that our warranty would be void. We were rudely told that "we were out of luck" and they wouldn't return calls on the weekend or nights, even with two small children living in our house. This was especially frustrating, because they would have diagnosed the problem over the phone by having us go through the screen prompts on the boiler.

4) Excess billing
Gallinelli has tried to bill us for the extra visits for when they try to show up for a second or third time for a shoddy job.

You cannot trust Gallinelli plumbing's integrity or work. We have never had an experience like this before with skilled tradespeople. Despite the tens of thousands of dollars we have spent, we have been left with substandard work, excuses, and frustration.

My (future) son-in-law has been raving about this company for the last two years, and pushing me to convert from oil to gas. I finally gave them a call and ended up converting this January.

From start to finish, dealing with Roberto Gallinelli (the owner) and Lisa (his daughter), as well as the installation staff, was a pleasure. Their prices were fair, installation was on-time, and professionally accomplished, and they followed-up to make sure everything was working fine.

I recommend them wholeheartedly.

(One Star) I had to let go of my old plumber after his retirement. I hunted around for a local company and chose Gallinelli. So far it has been a huge mistake. We asked them to install a tub in our master bathroom. They came late and didn't test it before they left. The tub wouldn't fill and they didn't properly secure it to the floor. One of their guys came a week later and said he didn't have the right part---and left without fixing it or setting a new date. Now they are trying to charge us for an additional $450---for a job that should have been completed two weeks ago. We have been without our tub/shower for over a month. If they resolve this promptly without attempting to charge us---I will consider changing my rating. But if they try to dig in their heals---I will be taking legal action.

(Two Star) Update: They did come back an install the necessary part without any additional labor costs, which we do appreciate. However, this still means we have been without a working tub/shower for close to a month---not easy for a family of five.

This is a most outstanding company- the integrity is unsurpassable, and the people are honest, personable, and beyond helpful. They did a most outstanding job in my 1000 year old brookline bathroom, and they stick by all of their work. There is nobody better than this company for your plumbing needs....I am really grateful to have had their service.
They call you when you leave a message promptly and with courtesy...this is a business with standards that rates 5 stars!