Jupiter Hotel

Modern and quirky all in one.

Pros:
- Rooms were comfortable and no complaints there.
- Clean bathrooms with tubs.
- They apparently give you a free condom on your nightstand :P

Cons:
- Parking is first come first serve even for the ones you buy. By the time we got there, the paid parking was all taken. They said we can park on the street overnight for free as long as move the car before the parking meter maids come. It worked out fine but one of the reasons we chose this place was to get their garage parking for the piece of mind.
- There was a huge party happening right outside our room until 10:30. Music blasting and lights flashing. They did turn off the music after quiet hours but if you were trying to hang out in your room peacefully before that, you were out of luck.

I live in Portland and booked this place because I needed a small retreat. Man! I had construction people outside of my room past business hours. No prior warning that work was being done. I couldn't sleep with the noise. It was bad. I went to the lobby to ask why I wasn't warned of this matter. There was no answer. The rooms at the Jupiter are very different from their neighboring Jupiter Next, which is across the street. The rooms at the Jupiter are NO DIFFERENT THAN A MOTEL 6. But Motel 6 had free on site parking. To me that was the only difference. No pool, no hot tub. No mini fridge in the room. Pretty basic. If you come to visit Portland, there are MANY MORE options with better prices. Always expect a fee for onsite parking though. Wherever you go.
I also noticed the owners of this place describe it as a 'boutique' hotel. That's just really not the case. There is NOTHING boutique about this place. Maybe I missed it. ‍

My fiancé and I really enjoyed our time here. We stayed in the older building which we were a little worried about but it ended up being really nice. We didn't expect much with amenities, all we really cared about was whether we felt safe and it was clean which it was. Our only complaint would be that the walls are thin so you can hear pretty much anything your neighbors or people outside are doing. Shout out to Lina the receptionist, she was so sweet!

No stars if that was an option. Worst hotel that I've ever stayed at. There was "seaman" (lol) all over the walls, we took a black light with us. Customer service was terrible... there actually wasn't any! Construction going on and no notification about it. I would never stay there again. The lack of communication, customer service and the fact that they ripped us off by not refunding our money when we left leaves this dump at the bottom of all lists for us. Save yourself the money, time and headache and stay somewhere else!!!!

We stayed at the older side of Jupiter Hotel last night after heading home from Oregon to Washington. I had stayed here once before, but over 15 years ago. I remember thinking it was super cool. Same experience as I had 15+ years ago. It's a really cool place and we will definitely stay here again! The rooms are basic, but super fun and funky. You can see the room wall mural in one of my pics. They give you chalk to write on your front door. I love the room darkening shade!!! I could actually sleep! Probably my favorite thing. The bathroom was nice, although basic, everything worked well and they have shampoo, conditioner, and body wash available. The beds were comfortable, also! There are tons of restaurants and bars to walk to. I wish we had had more time. The staff was also very pleasant. I can't really say anything negative, except I don't know how easy it is to find parking. We lucked out and got a space underground in their parking garage, but there is so much going on around the building, that I'm not totally sure about the rest of the parking situation. When I checked in, they gave me a phone # to text if I had any questions and I did! They wrote me right back. I totally want to give this place 5 stars and for what we needed, it really was, but I often want to stay more than one night and there are no refrigerators or microwaves in the rooms- at least in the older building. That would be all it took for a five-star review. Thanks for an awesome stay!

This hotel was very nice and the staff was wonderful. The Jupiter hotel and the Jupiter NEXT are connected but very different. I booked the Jupiter Hotel and was happy but moved to the Jupiter NEXT the second night.

Jupiter hotel was super clean but missing some amenities like a mini fridge, mini bar and things like that. It has a basic hotel bathroom and was more of a hipster vibe. It was a little nerve racking staying there as 2 young women because it was open like stairs from the outside which I didn't realize till i got there. The staff did assure us that there was a over night security team that was amazing, we had no problems there at all but still felt safer moving over to the Jupiter NEXT for our other night.

The Jupiter NEXT hotel is much more like any other hotel they had the amenities the other place didn't have (mini fridge, mini bar, complementary shower stuff). This room was nice and only a $60 upgrade, the shower was much nice and the room was a little bigger.

There was a lot of really cool out door seating and fun little areas at both hotels. Doug Fir was a super cool and chill lounge that was fun, the restaurant Hey Love was okay and convenient but would say skip and go to the surrounding restaurants in the area instead.

Like I said above the staff was just amazing they moved our reservation to the Jupiter NEXT over the phone in 5 min. They had a phone number you could text and they would respond almost immediately, this had to be the nicest hotel staff i've ever meet just absolutely AMAZING. Great stay loved this place will definitely be returning to the Jupiter NEXT.

room was trendy and beds were comfortable however the bathroom door didn't latch, therefor did not close
also our car window got smashed in their outdoor lot. I don't even think they closed the gate

JUPITER X hotel -- unremarkable and below average hotel stay and after many years I will not return again -- the front desk staff seemed disconnected, often staring at phones, no smiles or greetings when you come in/out, and generally a feeling of burn-out and just NOT helpful. If you start to complain to the desk you may get a pulse from them as I found out on my last day.

- I get that you are a COOL hotel. But being cool is about being fun, unique, personable, and friendly -- not a "too cool for school and not interested in helping you cause I have other better things to do" hotel...

- With this hotel opening in 2017-2018, it's pretty clear that even in the nicest rooms they need an update/renovation.

- Could not get parking underground. even when requested and confirmed 1 week in advance and given a pass at checkin (it was full for an event and that was my issue to fix)

- Cannot provide kettle in room even with multiple requests -- a kettle costs $20 -- I like to brew my own coffee, that's all.

- check out was also a bust as they refused to put my minbar items on my invoice and had already charged my card. Only after I complained did they then do right.

Summary:
(1) Be proactive; give service BEFORE people complain, not because they complain.
(2) Smile; as a front desk agent you are an ambassador to both the hotel property and the City of Portland.
(3) Care; or at least make it look like you care about the people that pay over 300$ a night to stay under your roof

This hotel was more like a motel. The tv had five working channels, the showers were cold, and the front desk staff were less than accommodating. The hotel was also not accessible for people with disabilities. Also, there no blackout curtains or breakfast (considering they charged $100 a night on a weekday!) Strongly do not recommend!

Terrible the motel portion of this place was a terrible value. It's almost as if they pride themselves on not offering basic amenities. No parking in front of room, you can park in a lot accross the street for and additional fee. They allow pets but are not pet friendly by any means, we had to walk to a park each time our dog needed to go 2 . Room smelled like poo