Jersey Mike's Subs

Jersey mikes never disappoint but my delivery driver put my food on concrete. I didn't have contactless delivery and food on the floor is so disgusting. I should've took my tip back. Of course jersey mikes is a clean environment. I'm just really overall disappointed because food was placed on the concrete and the bag is open and not concealed so any bugs would've been able to crawl in it.

The amount of meat on the sandwiches has been on the decline. I used to love eating here and being satisfied with my sandwich. The meat is still fresh and good. No issue with quality. But for the price the Jersey Mikes is declining to the Subway level. If you don't get many toppings, which I don't, you end up with a bread sandwich with a light layer of meat.

My most recent visit I was concerned to see two staff wearing face masks. If the employees are that sick that they need to cover their faces they shouldn't come in to work. Obviously health and safety of customers is not important in this store.

Ordered the big Kahana. Now waiting 20mins plus for it. This bull sh t. No helping me get my order.

Found a 4 in brown hair. Wish it was mine, but mine is 12 in blonde the sandwich was awesome up until that moment. First time it's happened in my dozens of JM subs.

When you order online your order gets forgotten. You go at your pick up time and still wait 20 minutes
In total 50 minutes. Your cold sub sat in a bag for who knows how long, waiting on a hot sub. By the time I got home the bread on cold sub was soggy and wet. I'd also mention the staff with super long hair and shoulders length hair had nothing containing it. The girl with really long hair was whipping her ponytail all over. I've actually complained about this before and obviously not taken seriously.
Aside from that, the subs were decent but I'm looking to drive farther to another location from now on

This place has really gone down hill in the last two years. I used to be a regular (3 times a week) but the last few times I went it was dirty and I got sick. You should avoid.

Okay. To the point. If you want a really good sub this is the place. Trust me. I'm kinda portly , I know subs. I drive past another jersey mikes to come to this one because it is run so well. The manager On duty during the recent pandemic was swamped. And I do mean swamped. The whole store was beyond busy. Turns out they were having a 50% off sale and everybody and their grandma was ordering. Also were throwing in free delivery.

Okay. So here's my story.
Ordered three subs through the online app and was told 30 min to get them. Okay. So that was a little off because they were so swamped and app doesn't count crazy good deals I guess. So , lady says sorry. Found your order but we haven't made it yet because we're backed up . Anyway. 15 mins later I get my subs and I drive home and the subs are all right except one is not what we ordered. We ordered a #9 but got a #7.

I've been there. Sometimes a 7 or 9 can be similar.

Problem is a double meat club sub is way better than a double meat turkey. There's just not any comparison. A # 9 is approaching perfection at this jersey mikes.
So I call them up and tell em I know y'all are really busy today and feces happens but my son ain't gonna be cool with a #7. Just ain't.

Manager says come on back and I'll remake your sub and went over my order specifics to make sure it was perfect.
I drive back and sub was ready and he hooked me up with a little something something for my trouble. Also apologized for my inconvenience.
Yeah. Dog tired and been swamped all day and still excellent customer service and retainment.
I will be back and jersey mike , y'all need to step up and reward these employees for all their hard work and dedication. Times are crazy right now and these guys are making you look good with their dedication. Step up.
Do em right.

This Jersey Mike's is moderately busy but for a good reason. The service is great, prompt and one gentleman, who is either the manager or owner, is very attentive and prompt to hear feedback.

Wow seriously? I ordered a huge cheesesteak; I asked for half to have peppers.. the woman told me it's against their policy to do that, but that she would.. weird lie I feel..

Second when my food came out I asked for ketchup. She said they don't carry ketchup..

This woman is sabotaging Jersey Mike's or messing with me, probably both... Jersey Mikes; y'all against ketchup

This is a great location in Mill Pond Village. We stopped in for lunch and were immediately greeted by the friendly staff. You pick your sub type, size and it moves down the line. If you want the regular toppings like lettuce, tomato, onion, oil and vinegar, just say "Mike's Way". There was ample seating the there was a decent lunch crowd and the line moved quickly. We used our Citypass coupon where you buy two subs and two drinks and get one sub free. I had the turkey sub on wheat and it was delicious.
We also use this location for catering at work and they have always delivered on time and with great service. Thank you for bringing a taste of NJ to NC!