JCPenney Optical

My first time giving a review like this well, maybe my second time I forgot about the Lafayette hotel. I made an appointment a week ago and went in today 11/22/22. I arrived at 11:30 as I was asked to come in early to fill out paperwork. Surprised as I have given Victor all of my information on the phone last week. Well, there was a young lady who had been there since 11:00 and a man also waiting. He left at 11:45 and I called the hotline Office three times waiting for the district manager to get back to me what she did finally after I left after 1:00 p.m. the staff person came in at 12:00 p.m. he reeked of smoke and acted oddly the young lady and I both thought. He walked around talking on his cell phone lifting his mask up and down and off his face. I asked him when the optometrist was coming he said he's on his way and said that twice within 30 minutes. I asked him if I needed to fill out any information. He sat down at a desk and found a tiny piece of scrap paper and asked me for my name, age and phone number. He wrote in tiny little letters and still acted very peculiar. I said do you want me to fill out any information as I gave you all of it last week and you said you put it in the computer. I said can you please check that and after quite a while he did and said there was nothing in there.?? The young woman and myself decided that he was either drunk or on drugs. So weird! Two more customers left that we're waiting and another man came in and sat down and was waited on while the staff person put lenses in and out of his sunglasses. Even stranger.. the man was kind enough to tell him that he should take care of me as I had been standing there and waiting for quite a while. The staff person said very rudely "don't blame me!" I looked at him by this time I was so irritated and frustrated I said "What are you talking about? I'm not blaming you just want to know what's going on. I'm the customer you're being very rude." I asked for my paperwork back and said I'm out of here. I said goodbye to the young woman that was still waiting and she said she had the gut feeling also to leave. She's been going here for 20 years and said she had never dealt with anything like this before. Finally, the district manager got a hold of me and I told her the whole scenario. She asked me to repeat myself as she couldn't believe that that actually happened. She said she was sorry. I told her that I was going to report it to the corporate office which I did today in a long message, Yelp and Google. She said oh don't do that. Offering nothing to me at all. I hung up. I came here as the price was $69 for a vision exam and I was going to go to Warby Parker and get my glasses there. Omg! Thank goodness I had some alcohol when I came home.

Just got here didn't even get greated. l was asked if I had an appointment, I said no then I said pick up, I purchased my prescription glasses on January 23rd 2018 and now is February 13th 2018 30 been over 3 weeks and I have not received a phone call from these people or anything I called them , to see if my glasses were in a mare will never pick up the phone. I also asked the person that was helping me to see how long it was going to take for me to get my glasses and she said that she was going to call them but then told me that they were already closed and it's already 3:30 in the afternoon that on Easter time they close early and that she doesn't know what I'm going to get my glasses until she calls for me tomorrow and call me back tomorrow and tell me about what's going on with my glasses.

I came in a couple of weeks ago to get new glasses. A young man named Victor S. was working the optical department. It was clear right away that he has excellent people skills. He was welcoming and I noticed he took responsibility for his customers. He greeted me right away and let me know he'd be with me shortly. His commitment to customer service showed as he is very knowledgeable about the products and services offered and took time to explain to me what my choices were (as well as listening to my responses). The day I arrived for my eye exam, Victor was working hard as there we were quite a few people there. He again kept me apprised as towhat I could expect in terms of wait time etc. He had a positive attitude and appeared to understand the needs of the many different customers.
I'm very happy with my new glasses and know how to care for them properly! I'll be returning to JCPenney optical for my next pair!

Writing on behalf of There was a deal for getting prescription regular glasses and sunglasses.

Got a call that my order was ready. I drove down to pick them up and saw that my order was wrong. I got the regular glasses and the sunglasses, but the sunglasses had clear lenses. I was told I had to pay an extra $65 dollars for the sunglasses lens since I did not get charged the first time... the lady was trying to compensate me because of the inconvenience and charged me only $30 and expedited the shipping. I left that day with only my regular glasses.

They called me the second time and told me that the sun glasses were ready. I drove down again and saw that they had only ordered the darkened lens for the sunglasses. The lady helping me tried to pop out the clear lens from the sunglasses to put in the darkened lens, but then realized they had to be sent back to the lab. I ended up leaving empty handed and left again without my complete order. They tried to compensate me with an expedited shipping for getting the glasses, but it was just an inconvenience, waste of my time and gas that I'll have to drive down three times to hopefully get my sunglasses.

Chaotic... That's the one word I would use to describe this place. Of course, I will provide details to explain...

I stopped by today, 12/27/2018 to purchase new glasses for my daughter. Upon arrival, we were greeted by Desiree who proceeded to tell us about the promos for customers without insurance (I'm not sure why she assumed this would appy to me, but it doesn't). I let her know we had insurance and inquired about pricing. She then told me she had to clock in and ran over to the register... And didn't come back, engaged in a full conversation with two other employees regarding scheduling and availability. I proceeded to walk over to the register as she had seemingly forgotten about us. At that point she ask Marlene to assist my daughter and I.

Marlene, New Associate in training was great! She maintained a positive, attitude despite the number of customers that began to trickle in after me (at least 10 while I was there) and tried her best to remain attentive despite the numerous technical difficulties that occurred and occasionally having to wait for Desiree to come back and assist as there were certain processes she was unfamiliar with.

At one point. We needed to call my insurance company, but the issue was there was only one phone for the entire store and the optometrist was using it. Throughout that time, several customers had to needed to have the insurance company's called as well, but again everyone was waiting for the same phone line. I proceeded to call my insurance company on my personal cell phone as I had already been in the store for 45 minutes at this point. Marlene also called on her personal cell phone. The issue was still unresolved, the conclusion was that Marlene could manually enter all pricing and information needed and I was offered to pay out of pocket and apply for reimbursement. Needless to say, I ended up leaving after 1 hour and 10 minutes without any merchandise being ordered and insurance coverage available.

During several points throughout my visit, I witnessed Desiree's complete lack of regard for customer service issues related issues that were directly related to product quality, technical difficulties and delays due to the lack of proper equipment. I would highly recommend improving these processes and not having only two Associates available, one of which being in training (especially during the holiday season) and having limited access and knowledge as it creates an unpleasant customer experience.

ATTENTION FASHION VALLEY MALL shop owners, workers, and shoppers.


I was assaulted IN THE STORE. The security did not like the way I asked them where they were at. There was yelling/harassment before the assault happened, so I expected security to come secure the situation and help me and the worker. All the security said was that, " ok well I was at another part of the store attending to other customers/ situations" I said "there was a screaming match before th assault took place so where were you?" He just gave me that response basically that he was busy. Then he took the coworker aside and was telling him things like itdoesn't look good and that he didn't like how I responded to him when asked questions/confronted about the situation. Uh. I was assaulted??? I don't like how security wasn't securing the mall and the customers inside.


(I feel the security should be there to secure. Not to discipline, pass judgement, nor dictate who can or cannot be there based off of a bias) I'd ask for the security company name and Ppo #s to confirm the company and make an official complaint; but I won't be returning based off of my own experience

They asked me not to come back to the store after:
I WAS ASSAULTED BY THEIR CUSTOMER, in their optical store. I was informed there are no cameras so likely there will be nothing done.

I feel discriminated against 100% and I have left a review for the mall and for the optical office about this incident.

I WAS ASSAULTED, HARASSED, AND THEN ASKED NOT TO VISIT THE STORE AGAIN. Through this situation myself and the coworker was made to be at fault, even though an obviously unstable woman AND HER FRIENDS HARASSED and ASSAULTED ME.

I would not recommend anyone visiting FASHION VALLEY or getting glasses as it it a DANGEROUS situation to be in an enclosed space with people you don't know, no cameras, Unsupervised by much security.

I honestly wasn't sure where I should go when I needed an eye exam but I knew that regardless of where I went, I wanted new frames for my glasses so I looked at a bunch of places online to see what type of frames they may have in the store. This location had the most frames online that I liked so that is why I picked here and it turned out great for me.

I had no issues getting an appointment and they take my insurance, so I was happy.

I got there early so I could have the chance to look at frames beforehand. No joke, I probably took my picture in 30 different frames and sent a picture of every single one of them and then sent them to my very loving and patient husband who should have just come with me. We narrowed it down to just a couple of pairs and I sent the pictures to a couple of friends and my mom. I really can't make any kind of decision by myself... I need people to hold my hand the entire way. It wound up being a tie of course but I checked the prices of the frames and the insurance would cover the entire cost of one and not the other so I went with those and in the end, I am happy that I did. I wear them half the week and my contacts the other half. I have never worn my glasses this much since I made the switch to contacts when I was 16. I absolutely love them.

After I finally picked out my frames it was time for my appointment. The Dr. was great and helpful along the way. My eyes have been nuts for a bit and I really needed this appointment. The dr listened to my every worry and we figured out all of the issues... including the fact that my contacts were the wrong prescription (too strong) which was the reason why I struggled so much with them.

When it came to discuss contacts they were very open to listening to me and understanding my hatred of non-daily contacts. I have always used the same daily contacts and they carried that brand which made me happy but the Dr. gave me samples of a few different brands to try as she thought a different brand may be more helpful with my eye issues.

After trying the different contacts I narrowed it down to two brands, the brand I normally get and a new brand. I liked the new brand but honestly, it was going to come down to price as to which brand I purchased. I was thrilled to see the brand the Dt. suggested was cheaper than what I normally get!

So the reason why I took 2 stars off? They need more staff members. I never had any issues with the staff but I often had to wait around for a long period of time to be helped. They were always good with helping people in the order you came in but sometimes you truly had to wait for 30 minutes! I came in 1 time to get my glasses, 2 times to have my glasses adjusted, 1 time to order my contacts, and 1 other time to pick up my contacts and every single time I had to wait a bit to be helped. It was a bit frustrating. If they had even one more staff member it would make a huge difference.

Overall, I am very happy and I see myself coming back here for another appointment and to get more contacts. Especially since if I get contacts, I get reward points, and can buy things in the main store (That is how I got 6 towels for under $10.00!!!)

BUYER BEWARE! JcPenny Optical may say it has a money back guarantee BUT, this does not count the eye exam. JcPenny has Independent Contractors who do the exams. If they prescribe you a incorrect prescription they DO NOT have to refund the exam price. Even if they are incompetent! In response to JcPenny reply.
JcPenny was who took the money from my bank account for the exam .JcPenny, appears on my bank statement. NOT the doctor. I paid for my exam separate from my glasses. So, they are more than glad to Take your money for the exam. Just not refund it !

The optical team at Fashion Valley mall is phenomenal at determining my needs and I find the best selection and quality of frames for the best prices in town! Dr. Degraziano is great at prescribing the best care for my eyes. Plus I earn JC Penney rewards points on my purchases. Highly recommend!

I have always had a great experience with JC Penny Optical and Dr. DeGraziano is a great doctor, affable, knowledgeable and definitely cares about his patients.

The contacts deal this month was competitive with on-line purchases and Costco.

I have been coming here 10 plus years and will continue to do so. I highly recommend.