Jacobs Chiropractic

I just had an awful experience booking an appointment for a massage and evaluation, several days in advance, just for the massage therapist to send me an email 30 minutes before the massage saying my appointment was canceled. I was of course already on the way, in pouring rain, and I received no phone call or anything. I tried several times to call the office and just got a recording each time. To cancel my appointment via a last minute email, was not only inconvenient, but highly unprofessional and discourteous. This has left a horrible impression, and I will not be rebooking.

I booked a 60 minute massage after finding a Groupon and was very satisfied with my appointment! The building was under some construction but the massage therapist was waiting outside when I got there which made it very easy to locate. Lawrence conducted the massage and was very thorough at the beginning to ensure my needs and pain points would be addressed! Felt so peaceful after!

I've had several chiropractors in the past and this woman is not only the worst chiropractor I've ever encountered but also the worst medical "professional". Nothing about her is the least bit professional. I bought a Groupon for a massage that came with a free chiropractic evaluation. I decided to try it out as I had just moved and was looking for a new chiropractor who would be closer. I went to my consultation and watched Dr. Jacobs work on people who came in after me first even though I had already told the receptionist I was in a hurry. I had to wait at least 20 minutes before she worked on me. She had 2 big dogs roaming around her office like crazy which I thought was very unhygienic and unprofessional. What kind of medical office has animals running around in it? This whole time I thought the consultation was free because that's what the Groupon said. Dr. Jacobs nor the receptionist ever told me it wasn't free. Imagine my surprise when I receive a bill from them 2 weeks later. They told me I needed to speak to my insurance because my insurance is the one who's trying to charge me. I call up my insurance and they said it was actually the office who charged me and they didn't charge me as a consultation but as an appointment. So my insurance rep suggested we call the office together to resolve this issue because the charge looked so suspicious to her. We get Dr. Jacobs on the phone and she IMMEDIATELY starts getting defensive and nasty on the phone. She claims that I signed paperwork allowing myself to be charged and that I didn't get a consultation but an appointment (even though I explicitly told them I was scheduling my free consultation). She was extremely insulting and petulant on the phone - she started yelling at me and then started yelling at my insurance rep before she hung up on both of us. I really wish I had recorded the phone call just to show what a terrible crooked person she is. My insurance rep told me Dr. Jacobs is the rudest medical professional she's ever encountered.
Long story short - BUYER BEWARE: don't fall for her "free" consultation trick from the Groupon. Get your massage and stay as far away from Dr. Jacobs as possible.

I've been visiting this office for about six months, and just got around to reading the Yelp reviews - I'm a little surprised at all the conflicting reviews on this page! Wanted to put my two cents in about my experience here in the last few months, as it seems some of these reviews are outdated:

1) The receptionists are always SUPER nice to me. I've always dealt with Layla and she is great via email and will call me on the phone if it is something that needs a more urgent response. Not sure what receptionists the other reviews complain about, but it certainly isn't anyone I've seen in the office over the last 6 months.

2) The office is a little quirky - the tables are out in the open and there are two wonderfully behaved dogs there...I personally like that it is homey and enjoy playing the dogs while I wait for my appointment. There's usually not more than 2 people in there for an appointment, and I don't mind not having "private" rooms - not something that makes me uncomfortable, but everyone is different.

3) I have only been adjusted by Dr. Jacobs once, I usually see Dr. Gage. He is GREAT. Listens to all my concerns and I always come away feeling better. Recently I've been seeing Chris (M.A.T.) and he is great too. They are willing to try all sorts of different techniques / things to make you feel your best!

I got a Groupon for a 60 minute massage here.
Scheduling: Pretty easy as far as I remember.
Getting there: Really hard for people who rely on public transit. There's no metro station near the studio so you have to transfer from the train to a bus.
Studio: A bit small but nice. The massage studio is separated from the chiropractic office but there are clear instructions on the door and they're practically right next to each other. The studio is tidy and feels welcoming.
Massage: That's where the rating comes from. It's essentially a 50-minute (not the full 60 despite me arriving on time) backrub. The therapist's techniques felt professional but there was no pressure involved at all. I don't have anything else to comment...but it's very underwhelming and did not feel like it's worth my time or money.
Overall: If you like lighter pressure this might be helpful, but if you only respond to deeper pressure (I'm not talking about "no pain no gain", I don't subscribe to that - I'm talking about firm pressure vs back rub), I don't think this will be the right place for you.
One more note: The use of lotion and essential oil is beyond excessive in my session. I got my massage in the morning and have to go to work right afterwards, and for a whole day, I smelt strongly of essential oil and felt greasy. I've got massages before and never had this issue.
ETA: I read the other reviews and realize that there's more than one therapist. I don't believe my therapist introduced herself so I can only say that I had a female therapist.

I am sad to rate her with one star. I've been going to her for a few years now and she's an amazing Doctor. She recently had a change in staff and that's what I don't like.

I love the services she provided so I referred my boyfriend to her. He got billed and received it thru mail and he called them to pay with his credit card. Apparently, what happened was her staff who answered the phone, just wrote down his card number (great job on security!) and processed it after. Now, he received two phone calls and one email saying the payment didn't process Coz they have the wrong card number.

Not only they did a great job on security (yes, that's with sarcasm)... They are also suffering from dyslexia

This place is great. 4 years and counting!

Dr. Jacobs is great. She has a great sense of wit to trade barbs and care when you need it. She has two super social dogs that love greeting people at the door.

The receptionists are awesome. A huge upgrade from their predecessors.

Massages are great. The massage room can be a little off putting since their are curtains instead of walls. But the massages definitely make up for it. Lawrence is awesome and I tell everybody to book him.

After reading the reviews and seeing comments about lauren. I have been there for 4 years and have no clue who that is. So I imagine she isn't there anymore because Jacobs does implement quality control in people experiences.

If you have BCBS this place is in network!

Much the same as last 2 reviews. LivingSocial voucher. Unprofessional receptionist. Cold, sparse room with remarkably lousy relaxation music.

I'm not a massage expert, but the massage practioner did some rather strange shaking of my arms and legs during the massage. He also pulled on my arms much more than I've experienced in the past. Several times he bumped my arms or my head as he walked around the table and twice he squirted cold lotion directly on me instead of onto his hand and did some wierd motion on the bottom of my feet that tickled. He did, at least, go for a full hour after he started late. When he was done, he patted me on the chest (as if kicking the tires on the car) and said, "That's it." It was all I could do not to swipe the singular dollar bill in his tip jar.

I don't recommend this place to anyone.

I recently had a massage with the lady there. I wasted my time filling the form out. She ignored all of my problem areas. She didn't ask me what level of pressure. I have never had a massage where the masseuse didn't find one knot, I got plenty. It was the lightest rub ever. To top it off she finished 5 minutes early.

About two weeks prior, I made an appointment to have a deep tissue massage because work has been stressful and I'd been suffering from some painful knots and muscle tension as a result. I wanted to do it on the 20th, a holiday, but the receptionist said that masseuses are only in Wed-Fri. I said that's fine, book me for that Wednesday. The receptionist was very nice and helpful and repeatedly reiterated the date of my appointment-- Feb 22nd, 2 PM, a Wednesday. On the day of the appointment, I manage to battle through the Glebe Rd. construction going on and get there with 10 minutes to spare. There was a sign in the window to the end of "Closed for today; Massage Appointments across the street at 2425". So I mosey over and try to open their door.

It's locked.

I give the office a call and thankfully someone was there. I told her the situation-- how the receptionist that made my appointment SPECIFICALLY SAID February, the second month of the year, the 22nd day, 2 PM, Wednesday. She takes my name and tries to find out what happened.

The receptionist that took my appointment put me down for March 22nd, ~*~a Thursday~*~.

The receptionist on the line seemed genuinely sorry it happened and offered to reschedule my appointment, but at that point I was so disappointed and strung out that I honestly didn't even want the appointment anymore. The receptionist is the only reason I'm giving this place more than one star.

Can't speak for the actual service, as I'll never have the opportunity to experience it, but my humble suggestion would be to call the day before your appointment and make sure someone didn't screw up.