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About the Business
We are dedicated to crafting exceptional sandwiches that embody the essence of our heritage, using only the finest and best ingredients for every hoagie. Our commitment to using the highest quality ingredients ensures that every bite is a testament to our passion for excellence. From each store to your hands, we take pride in curating hoagies that embody our legacy. With unwavering commitment, we strive to offer you a taste of tradition infused with excellence, a connection that bridges generations and brings communities together. Experience the heart of Primo through every bite--a slice of our heritage, crafted with care and served with pride.
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- Teresa W.Stoystown, PA6910247Mar 19, 2024
Driving to NJ from Pittsburgh area on a Friday , my son called me. "Are you going to jersey? When are you coming back? Can you bring me a roast beef diablo?". So on Saturday I ordered 3 Diablos to take back to the burgh.
You've got to get the primo size because that's the good bread. The other bread isn't a good or as chewy.
The sandwiches were put together well and wrapped neatly. They tasted as great as expected and it makes me wish we had a primo locally.
They lady at the counter was polite when I picked up. The restaurant is clean and neat.
I'll always go back!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Victoria D.
Mar 22, 2024
We're thrilled to hear that our roast beef diablo made such a positive impression! It's great to know that you appreciate the quality of our primo size bread and the neatness of our sandwich presentation. We're also glad to hear that our staff and cleanliness met your expectations. We look forward to serving you again on your next visit!
- April K.Beverly, NJ591311Sep 30, 2023
I asked to make the hoagies for traveling which was great. I asked for extra 2 sweet peppers on the side and a hot peppers. Received the opposite. Needing more sweet peppers. Just disappointed.
Helpful 0Thanks 0Love this 0Oh no 0 - Jason E.Franklin Township, NJ42468Aug 26, 2022
I see all of the negative reviews and I was really hoping for a different experience. I ordered the crusher. I see what others complain about with the lack of meat. It was lacking more so than at least 5 of the surrounding sub shops by a lot. Now, there were two major mistakes. They used American cheese and those aren't hot pepper shooters. Those are banana peppers. Ugh. Now, even though it was messed up, the lunch meat was good and the toppings are fresh.
You guys have a GREAT menu. It's the execution of the sandwiches that's the issue, especially when the picture of a sub is on the door and it's STACKED with meat. Maybe set a standard weight for the meat used. Put pictures up for the staff showing the finished product. It's all over these reviews... turn this place around. I'll try again in another month.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
PrimoHoagies Franchising, Inc.
Sep 9, 2022
Hi Jason - We're sorry to hear about your recent experience, although it's not positive this time, we will use it as a training tool to better our staff. We would like to correct this experience and encourage you to contact us further via the store or https://www.primohoagies.com/contact#feedback. Please know we are a small business and appreciate you as a customer.
- May 21, 2022Updated review
Updating my review to one star review because I decided to give them another try today plus paid for extra meat and the sandwich looks exactly the same. And the website you provided to me isn't a valid link I copy and pasted it and also tried to type it separately.
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Anastasia B.
May 15, 2022
Thank you for the feedback, Amanda. We agree 100% that you should always have a top notch experience at PrimoHoagies! We are sorry this one was anything less than Primo. Let's find out what happened with your order and how we can make it right. First step- please fill out our feedback form: https://www.primohoagies.com/contact.php. Once that's filled out, we'll be in contact from there!
May 15, 2022Previous reviewI'm used to the primos in Hamilton NJ but I just moved to the area and this would be my new location. Wrong look at the meat on this $11 the only reason I left 2 stars was because the meat, cheese and roll were fresh.
- Heather B.Burlington, NJ36113Feb 19, 2023
I wish I could give it less. This place has gone down hill in spectacular fashion. Today we ordered hoagies through grub hub and every single one of our hoagies had just meat. No lettuce no tomato not onions. No salt no pepper no oil no vinegar. There is nowhere in grub hub to add these items btw. Let e ask this though, what person who works in a hoagie shop makes a hoagie w/out these items? Leave your job and find new employment. Your hoagie making skills have failed you.
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PrimoHoagies Franchising, Inc.
Feb 20, 2023
Hi Heather, we're sorry to hear about your recent experience at this location. Although it's not positive this time, we would like to correct this experience and encourage you to contact us further via the store or https://www.primohoagies.com/contact#feedback. Please know we are a small business and appreciate you as a customer.
- Chris D.Florence Township, NJ092Feb 11, 2023
Wish I could put 5 stars because I love primos but Burlington primos really is the worst. They never get your order right. Feels like no one working their cares, please for the love of god go to a different restaurant. Sonic has better food then this trash place
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PrimoHoagies Franchising, Inc.
Feb 14, 2023
We're sorry to hear about your recent experience, although it's not positive this time, we will use it as a training tool to better our staff. If you have an issue with your order, please call the store right away so we can correct it. Please know we are a small business and appreciate you as a customer.
- Hanna M.Burlington, NJ04Jun 27, 2023
the workers are great and respectful. sandwiches are made to order, food is good. the ambiance could use a little work, but all good :)
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PrimoHoagies Franchising, Inc.
Jun 28, 2023
We appreciate your business Hanna! Thanks for the feedback and 5 star review =)
- Jamie O.Trenton, NJ100352Sep 20, 2021
I was looking to love Primos. Sadly our experience at the Burlington location fell short. I waited in store 20 mins from time to order to getting my 2 hoagies as the only customer in the store, paid over $35 for 2 primo sandwiches and the sandwiches were just average. I'm going to continue frequenting wawa for my hoagies even though primos did have better rolls.
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Anastasia B.
Sep 20, 2021
Thank you for the feedback, Jamie. We agree 100% that you should always have a top notch experience at PrimoHoagies! We are sorry this one was anything less than Primo. Let's find out what happened with your order and how we can make it right. First step- please fill out our feedback form: https://www.primohoagies.com/contact.php. Once that's filled out, we'll be in contact from there!
- Lorraine V.Burlington, NJ202Aug 14, 2022
I ordered three Primo hoagies yesterday online. First, they couldn't find my order in the system. I had received a confirmation and my credit card was charged $43.00. The worker had my husband print out the order and proceeded to make them. The hoagies were a complete joke! There was next to no meat or cheese on any of them, the toppings were wrong on all of them. This isn't the first time we received what a refer to is a "joke of a hoagie". I understand businesses are hurting with this economy, but come on, barely one slice of meat and cheese on the entire hoagie (times 3 hoagies). Fool me once, shame on you. Fool me twice, shame on me. It is safe to say I will not be ordering from here again.
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PrimoHoagies Franchising, Inc.
Sep 9, 2022
Hi Lorraine- We're sorry to hear about your recent experience, although it's not positive this time, we will use it as a training tool to better our staff. We would like to correct this experience and encourage you to contact us further via the store or https://www.primohoagies.com/contact#feedback. Please know we are a small business and appreciate you as a customer.
- Dan C.Burlington, NJ01May 25, 2019
I ORDERED and PAID for a Primo size Roast Beef and Provolone.
It was nowhere near what it used to be. It was shorter (about 8 inches) and the ingredients were not up to their usual size. It looked almost like a Wawa hoagie but it cost about 5 dollars more. I will not be returning,sorry to say. I have been going there since they opened.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Primo H.
May 28, 2019
Very sorry, Dan, that your recent Roast Beef Hoagie was not up to our usual standards. We assure you all of our recipes are the same, but it is clear we dropped the ball here with this order. We assure you this will not happen again, and we know we can get you the delicious and filling sandwich you expect from us.
Sincerely,
Primo Hoagies Burlington Team