JM Wheeler Window Coverings & Shutters
Photos & videos
Services Offered
Verified by Business
Blind installation
Shutter installation
Motorize existing window treatment
Window treatment repair
Shade installation
Window installation or replacement
Window treatment removal
Review Highlights
“Jeff was wonderful from start to finish, first with initial appointment and, then, installation.” in 180 reviews
“Michele was upfront about the wait time for the product to come in (8 weeks), but it is worth the wait.” in 96 reviews
“They came to our new home and installed beautiful, pull down Hunter Douglas shades, and we are very happy!” in 15 reviews
About the Business
Our goal is to make things easy for you. When you schedule an appointment with us for a free in-house consultation and estimate, we will bring a complete selection of samples, measure your windows, and provide expert advice on product features and advantages to ensure that you have all the information you need to make the right decision. When your order is ready, we do all the installation work, including any cleanup. Your only job is to enjoy all the compliments your envious friends and family will make about your beautiful window treatments. We offer high-quality Custom Plantation Shutters and many other Window Treatments, including the complete line of Hunter Douglas Window Coverings. Our family-owned business takes pride in providing reliable personalized service in the Bay Area. We never sell anything we would not put in our own home! You can select among hundreds of styles, colors, and textures!
Location & Hours
Amenities and More
Ask the Community
Q:
Can they help with a very large window?
A:
Yes. We have a large 3 section window in our living room. The shutters there and in the rest of our house look great 5 years later.
Jean T.1 year agoQ:
Cost per square foot for wood shutters?
A:
No answers yet. Answer this question
Recommended Reviews
Overall rating
232 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Isin G.Los Gatos, CA02Feb 22, 2024
We love our shutters. Jeff did an amazing job! They're made very quality and beautiful. He was always timely and very pleasant to work with as well. Highly recommend it!
Helpful 0Thanks 0Love this 0Oh no 0 - Rwp C.Palo Alto, CA0873Mar 25, 2024
Had hunter Douglas shades installed by JM wheeler. After one year the mechanisms had constant issues. After second year the backside got moldy. That was a colossal waste of money.
In response:
I am definitely an "actual customer." We spent thousands of dollars on the shades. We are very aware of the lifetime warranty and were able to adjust the mechanisms ourselves using the tool provided. The frustration is with how often they needed to be adjusted. What good is a warranty on the mechanism when the blinds got moldy? The blinds are located within 1 inch of the window and when the air inside is warmer than outside in the winter an air pocket is created and condensation occurs. It is not a window issue. I tested two windows on the same side of the house. One with the blind down (got mega wet) and another window with blind up (no moisture).Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Michele W.
Mar 25, 2024
Hi Rob. I wrote to you via direct message to tell you that we are more than happy to address any issues with any product you purchased from us. All products are under a lifetime warranty and instead of having to live with faulty mechanisms, they can be repaired/replaced at no charge. But you never responded to my message, so, I will write to you here.
I found your name in a reply to your other Yelp reviews and as far as I can tell from our records, you have never been a customer of JM Wheeler Window Coverings. And frankly, if you were, you would have known about Hunter Douglas’s no-hassle lifetime warranty and called or emailed to have it fixed or replaced.
As far as your mold issue, that is not a shade problem but a window or location problem.
Following up...I apologize that you’ve been dissatisfied with your shades. It’s unfortunate that you didn’t reach out earlier to discuss any issues. We value customer service and would have been willing to work with you to resolve the problem. Regarding the need for frequent adjustments, shades ideally should not require constant tweaking.
As for the mold issue, it arises due to condensation getting trapped behind the shade. The shade’s insulating properties contribute to this. When the shade is raised, the moisture can evaporate into the room. It’s important to note that the moisture itself is not a fault of the shade; rather, it occurs because the window lacks sufficient insulation.
However, we appreciate your feedback and encourage open communication to address any concerns - Aug 9, 2023
I was recommended to JM Wheeler by my local neighborhood Facebook group. I was remodeling and needed new horizontal blinds for some new windows and to replace a set on an existing window. Before my remodeling was done, Michele came out and showed me what my options were and took some preliminary measurements to give me a tentative quote. They use Hunter Douglas blinds and I had different options with size, colors, knobs and pulls, etc. Once all of my remodeling work was done, Michele came out and did final measurements. Then when I was ready to have the blinds installed, Jeff came out and installed them. Jeff was very friendly and talkative. All the blinds look great and I am very happy with them. I definitely would recommend JM if you need new blinds.
Helpful 1Thanks 0Love this 1Oh no 0 - Vanessa D.San Jose, CA08Jan 17, 2024
It was a pleasure working with Michele and Jeff from start and finish. They were responsive, helpful, professional, and incredibly nice. We replaced some older vinyl shutters in our bedroom and are so happy with the new look. I highly recommend JM Wheeler!
Helpful 0Thanks 0Love this 0Oh no 0 - Lisa C.San Jose, CA04Dec 7, 2023
Jeff came out to install shutters: two windows in a family room, two bedrooms with wide windows, and a sliding glass door configuration. Jeff was on time, professional, and his materials were all high quality. I thought everything looked great, but his meticulous attention to detail caught a small flaw in one of the sliding panels. He insisted on ordering a new panel to replace it. When it was time to swap out the original panel with the new/improved one, he also tended to some moulding he was not satisfied with on the fly. Everything looks great. I am VERY pleased with how everything turned out. We will be doing more rooms and will definitely be returning to Jeff.
Helpful 1Thanks 0Love this 0Oh no 0 - Amy D.San Jose, CA8161Jun 6, 2023
I have used them twice for plantation style shutters. They do a great job, are very timely and not too expensive. I would definitely recommend them!
Helpful 1Thanks 0Love this 0Oh no 0 - S B.Santa Clara, CA022Nov 30, 2023
As good as it gets! Michele came well prepared with samples, measured the windows and got us a quote. Jeff did an fantastic job on the installation and walked me through all the features. Patiently guided me through the PowerView App and showed me how to charge and operate the blinds. (The app is pretty awesome). Crisp and clear communication every step of the way which saved me a lot of time.
Helpful 0Thanks 0Love this 0Oh no 0 - Mary M.San Jose, CA257Jun 12, 2023
Very happy with our new roller shades from JM Wheeler Window Coverings and Shutters. Our old house has complicated window trim - so I wanted to be sure it would all work out. The product was perfect and the color choice that Michelle helped me with is great. Thanks for the expert advice and install. I will use them again when the need arises.
Helpful 0Thanks 0Love this 0Oh no 0 - Ignacio T.San Jose, CA04Dec 6, 2023
Our shutters and blinds look awesome! Jeff and Michele were an absolute pleasure to work with. They took their time to answer our questions and show us alternatives, and Jeff did a fantastic job with the installation. It was also a lot of fun chatting with him while he was doing the work! Highly recommend.
Helpful 1Thanks 0Love this 0Oh no 0 - Mr And Mrs S.Sunnyvale, CA019Feb 15, 2023
JM Wheeler DID IT AGAIN! They came to our new home and installed
beautiful, pull down Hunter Douglas shades, and we are very happy!
Discovered JM Wheeler 10 years ago and loved that they are a local small business. The custom shutter work they did in that home was magnificent! Jeff and Michelle are terrific, honest, knowledgeable people with a great work ethic. They are prompt to service calls and offer wonderful suggestions and advice for your home. Quality products from quality people. Highly recommend this is your FIRST CALL if you're in need of window treatments. Thank you JM Wheeler, we appreciate you!Helpful 1Thanks 0Love this 1Oh no 0