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- Anne-Marie C.Tolland, CT022Nov 24, 2020First to Review
WORTH WAITING FOR!! If you are in the market for an awning, Eric Piper of Image Awnings in Wolfeboro, NH is your guy! We picked out our fabric and placed our order mid-July. What was supposed to take 8-10 weeks took a bit longer - due to COVID, our fabric was back-ordered. Eric sent us occasional updates while we waited. It arrived mid-October and we scheduled the install right before Veterans Day. The A Team comprised of Eric, Mike and Steve arrived, worked like a well-oiled machine, and in no time at all our new awning was up and running. This crew was professional, extremely knowledgeable and went above and beyond to make sure we were happy with the install. We highly recommend Image Awnings!
Helpful 0Thanks 0Love this 0Oh no 0 - Gandolfe R.SoMa, San Francisco, CA02Mar 7, 2022
Image Awnings does not stand behind their work. They initially appeared to be reliable. Our installations went smoothly. Work and fabric were guaranteed which was important to us. They seemed to be professional or so we thought. Not quite a year later our awnings failed. It was very clear that they were not installed properly, we also had damage to the siding of our home. Although concerned we were shocked to be treated in such a disrespectful and rude manner. They actually refused to stand behind their work and tried to get additional funds from us. These awnings are expensive, were reported to be some of the best in the area. Our advice is to look elsewhere... they have the sale psychology down... how they stand behind their product and installation including the materials they use. Don't fall for it. Other installations near us have encountered the same experience. Poor installation practice and failures... only to be treated in a disrespectful manner with an outrageous estimate to fix the issue... And we thought they could be trusted and stood behind their work. They sadly do not... it is how they choose to do business. You will notice a 5 star review which is not accurate ... ours sadly is. The company cannot be trusted.
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