Hotel Principe di Savoia

Excellence and luxury throughout. This hotel hits all the marks. Superb staff. Unmatched in-house restaurant and rooms that are the epitome of perfection. With a long and storied history this hotel will cater to your every whim. The rooms are perfect with every detail thought through. Fresh fruit in room upon arrival, turn down service and daily water delivery. Breakfast on site ensures the day starts perfectly. 24 hour concierge handled all my needs. With shuttle runs to the major areas this is a perfect place to stay and will be the ONLY place I stay in Milan.

This is one of these European hotels that manages to create a reputation and a feeling of grandness. And it really builds on everyone working here and in its guests or customers. It has an aristocratic feeling, though I believe it was built in the 1980s.
Service could not be better. Everyone is there to nicely please customers. Life seems quite easy, while you are here.
Rooms are excellent, and they are nicely catered and taken care of.
Breakfast is really nice, not ultra lavish, but quite good.
Entrance is really well managed, and get you taxis in a few minutes.
Decoration has its own style. Not the Milan's Villa Necchi Campiglio's refinement. But rather a mixture of non-antique Murano lamps, marble and steel and glass historicism. This could be better.

The Principe di Savoia is a beautiful hotel. The lobby has a classic European feel with the marble floor, gold colors, and intricate details. On the other hand, the rooms take on a more modern flair with the wooden floor, white marble bathroom, and walk-in shower. Amenities include a spa, pool, and fitness center. Dining options include the Acanto Restaurant, Il Salotto in the lobby, the Principe Bar, and room service. The location is near the Milan Central railway station, and there is a complimentary car service to and from the historical city center.

While the facilities are on point, the service could use some work. There were some staff members who were genuinely friendly and exceptional, but there were also some who were not very pleasant. The most memorable was the hostess at the restaurant who seemed very stressed out and was not smiling or welcoming at all. Otherwise, there were some other staff members who did not seem really happy or enthusiastic about their jobs.

Overall, I had a good stay despite the lackluster service. A beautiful place uplifts the mood. A comfortable bed makes for restful sleep. A convenient location allows for plenty of sightseeing and adventure. I spent most of my time outside of the hotel and had a great time in Milan.

We have traveled to 10+ countries in the past 10 years and this is my favorite hotel experience so far. The decor is so well balanced. The suite has plenty of room for our morning routine. One negative- there is no pleasant viewing from any window so you must enjoy how nice the inside has been decorated. It's very lovely. Staffing were all helpful as could be. They made lunch/dinner suggestions, and reservations at our request, for 3 locations and all 3 were fantastic.
The daily room cleaning staff were great, fast and practically invisible. Doormen fast with taxi service. Breakfast area was clean and very fast service. Room service food was fast, hot and large portions.
3 night stay was perfect.

Pros:
1. Exceptionally good masseuse - ask for Isabella.
2. Room service charge is only 5 EUR per person instead of some ridiculous % of the total bill.
3. The concierge recommended a day trip to Bellagio, in addition to Lake Como. Great advice!
4. Friendly and helpful doormen.

Cons:
1. When I asked for "unique, local boutiques" in lieu of Prada and Fendi, the concierge sent me to this street...I forgot the name but upon hopping out of the cab, all I saw were Calvin Klein and the Foot Locker (seriously?!). Disappointed, I asked a store clerk for better recommendations. She sent me to Brera (name of the neighborhood), and I couldn't be happier. That was a definite failure on the concierge's part, IMO.
2. Lackluster breakfast. We're in ITALY. Why bother with an American continental breakfast buffet? It's like stepping in to Willy Wonka's Chocolate Factory and being offered nothing but M&M's. Lame!

EDIT: The manager of the hotel was kind enough to send along a complimentary bottle of champagne along with an apology note for our experience thus far.

Stick to a Four Seasons or a Langham if you can, because this was terrible.

We checked in for a 10 night stay in their base room (Classic Room) during our first trip to Milan. Two nights in and we are extremely displeased.

The first night we were placed in hands-down the shabbiest, rattiest room we have ever seen in a hotel - check out the pics and video of filthy headboard, scuffs and scratches - with a ROCK HARD bed.

We notified the staff and were moved to almost the exact same room with the exact same issue. Filthy headboard, rock hard bed. We had someone from the hotel staff come and look, as we thought maybe there was a miscommunication.

We were then moved to another room with slightly different decor which was cleaned properly OR SO WE THOUGHT. The next day I happened to make the mistake of looking at the shower. See the photos.

The following night we got an alert from AMEX that we had a $2,500 charge on our card from the hotel, when we had prepaid the entire stay already. We called down and they said it was a mistake - it should have been a $500 hold for the stay for incidentals.

We called about this and the filthy shower and were moved again to a Junior Suite. Don't think we will be back, but make your own decisions.

This hotel is amazing! Location in Milan is great with a free car transport that takes you into town to the sights. Everyone that works here is fabulous. Massimo the concierge spent much time with me helping me get train tickets to my other destinations. A relaxing dinner in the bar, I was well cared for by ALL waitstaff. Rooms are clean, cozy, and elegant. I even had them pick me up from the airport. It was easy and convenient.

It's a little old fashioned but so well maintained and the staff is lovely. It is also nicely located to see some great new architecture as you leave to the left of the hotel and head toward the bridge through new developments and then spill out to Corso Como!
My kids were in love with the Cute Hamburgers for kids in the Room Service they kept asking for it again and again, and when we had a terrible dinner at EAT ALY, I wish they had had the room service again too!
Anyways, breakfast is not too varied, but enough to get you started and skip lunch!
I would stay here again because it is so well placed, you feel at home here and I felt like I was sleeping in a luxurious cavern as I recovered from Jet Lag!

Loved it! Will definitely book again in the near future. Beautiful suites, very clean. Staff was very nice and helpful. Very satisfied with my stay!

Centrally located at Piazza Republic. Hotel offers old world charm with modern day service including limousine shuttle to the shopping area Montenapelone and the Galleria Vittoriio Emmanuel.