Holiday Inn Dundee

I was extremely disappointed with my stay. When we got there we got early check in so that was great but everything was extremely unclear when booking the room. No one said the water park wasn't included In the package and No one Said a thing about the entire water park being closed on Wednesday's. I mean why would people come and book a bunk bed suite if they knew the whole park was closed on Tuesdays at 6 and all day Wednesday?? No where on the site is that clear when booking a room. I booked on line and confirmed on the phone so there is so excuse for not letting me know at some point. We were planning on having dinner in the restaurant but that was also closed.
After that they over charged my card. They were supposed to take care of it the day before and they did not, so the next day I went down to clear it up (I was extremely nice about it) and I heard the manager in the office talking crap about me!!! I heard the lady I was taking to say to her "she is standing at the desk. I think she thought I was on hold on the phone" Completely unacceptable.
After that the lady I was taking to came and apologized but the people that were taking about me didn't say a word to me. I really wish I would have gotten their names!
This on top of the blankets being smelly and gross. It's too bad but I can say we will NEVER return. I am not going to be disrespected by people where I am paying to stay when it was their mistake in the first place. EXTREMELY disappointed with my visit and feel like we wasted money and time coming there.
My stay was July 24-July 25 2018.

Can I just tell you how overpriced this place is? Chances are, if you're in Dundee, you're taking your children to Splash Universe. Due to this, I am not sure why i had to pay over $200 for a room PLUS the outrageous fee for "water park" entry. In any other hotel/water park combo's that I have visited, your hotel comes with the entry in one bundle... and I have been to much better combo's for less money. The water in the splash park was SO cold we could only stay in for 15 minutes before my daughters' lips turned blue. Total waste of money!

All night long children were running through the halls, even playing ding dong ditch. The guests directly upstairs sounded like a herd of elephants ALL NIGHT LONG. I came with a 1 year old and a 3 year old and none of us slept throughout the night. I called the office about it but it continued throughout the night/early morning. I was NOT a happy camper despite the potential of this place to be a fun family outing.

Horrible hotel. The families coming to this hotel have no common courtesy. Parents allow their children to run through the halls screaming, playing loud explicit music and banging on the glass doors at all hours of the night. Supposedly quiet hours begin at 11pm however you would think this was a college dorm having a floor party all night.

The hotel housekeeping were just as bad at banging on the doors for nearly 15 minutes when they were cleaning the rooms during the day. Rooms definitely don't have any sound barriers between them.

Hotel staff are rude and don't appear happy. When we asked for blankets larger than a baby blanket, the guy bringing them made it obvious he was upset about needing to do his job by bring them to our room.

The front desk staff, particularly Misty, made us feel like we were inconveniencing her when we requested the WIFI password as it states to do on their website.

Never again will we return to stay at this trashy hotel. It's definitely not worth the price paid for the type of people it attracts.

I give 2 stars only because my boys, 3 and 6, enjoyed playing in the waterpark, and the room was big enough for the four of us.

There was nothing else about this hotel and waterpark was even average. I have never had such consistently poor service from any other vacation-type destination.

Check-in is woefully understaffed and results in lines.

We had to have our room key remade twice because it stopped working... There was a ten minute wait at the front desk both times.

The in-house restaurant is where we found the worst service. It was as though they were surprised to see guests, and after our experience, I see why. We ate dinner there and waited to place our order, waited for drinks, burgers were overcooked, and all three burgers were gone by the time the mustard we requested made it to the table.

We made the mistake of eating at the breakfast buffet the next morning. We waited 25 minutes to be seated, while staring at several (not sure if it was 4 or 5) empty tables the entire time. Once seated, it was another 20 minutes before anyone stopped to take a drink order, and then another 10 minutes before we received our bill.

My family will never return to this location.

Stayed here for one night. Clean rooms. Helpful staff. Pool was really nice. No hot tub in the pool area. Boo. Lol. The only cheesy thing they do is charge for a fridge. A lot of renovations were being made.

Large first floor room with 4 bunks and a queen bed. Clean.

Restaurant area was awful. Hours of waiting for takeout, since they could not find seats for everyone. Not enough staff, ran out of food. The staff that was working wet trying hard but failing miserably. This was not completely their fault, during a busy time of year...extra staff is a must!

Water park area and bathrooms have strong odor of urine. Enjoyed park (other than crowded) and it was well staffed. They shut a huge area down due to finding...poop. I hope they scoured the area well. Also the water was cold due to mechanical issues.

Staff and rooms, excellent. Restaurant, pool, & water park area...awful. We will not return.

Kids had a great time. Sunday funday promo was a good deal. 2 day pass at the waterpark. free breakfast for the family and a jacuzzi room to spend the night. Will definitely come back. Highly recommended for a quick family getaway.

I called today to make a reservation for this evening. They are running a President's Day sale period on the phone I was told that they were completely out of rooms. I said can you please double check the young lady on the phone said we actually do have a cabin with two bunk beds a king size bed a fireplace a fridge and a jacuzzi tub. When we arrived there was a very long line we finally got checked into we went up to our cabin come to find out there were no bunk beds it only slept two people and a king size bed. We called the front desk and said we were told there would be bunk beds. We paid $300 for three children and three adults. The front desk was able to move us to another room with two bunk beds and a queen size bed no fireplace no jacuzzi. We also called the front desk and said this is not what we were told we would receive for this price the sale price for this room on their website is $130. They refuse to give us a refund they refused to give us any sort of compensation I've talked to two people at the front desk now. This is by far been the worst three hour drive and we've only been here for half an hour. I definitely would not recommend ever coming back.

Five stars for convenient location, friendly staff, rustic decor and fairly clean. Zero stars for ability to actually get some sleep in a hotel that is attached to a water park. Kids were slamming doors and running up and down halls. Also, lots of thud noises that sounded like kids were jumping out of bunk beds on the floor above us until after 11:00 pm. The noise started again at 5:30 the next morning. I have to completely agree with an earlier review that says the walls are paper thin---WOW someone made big budget cuts here! I could hear a cell phone ringing on one side of me and then at about midnight I could hear someone playing a guitar or the garage band ap on the other side-it literally sounded like it was in the same room! So, that being said, I will probably not be back for an overnight, but will visit the water park as a day activity.

Overpriced because it can be. It's really only for families b/c of the water slide stuff. 100% NOT for business travelers but very limited options in these parts. Kitschy outdoorsy stuff is cute and all to match Cabela's next door, but not cute enough to mask the desperately needed update from 1992. I noticed all of the staff is under 25 and their customer service skill definitely shows their age. Not mean, just sort of oblivious to general politeness and the basics of good industry hospitality. Walls are very thin and guests are perpetually very loud but this is where you come to have a good time. Again, it's mainly families with tons of kids around so the loud, rowdy stuff has to be somewhat expected.