Review Highlights
“the bed was comfy, the staff was awesome.” in 3 reviews
“The hotel is located near the water or river so that was a nice peaceful view.” in 5 reviews
“On the day of the event, Lily, the Catering Manager was on hand to help with any last minute items as we set up before guests arrived.” in 2 reviews
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Overall rating
56 reviews
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1 star
- Starlite C.Suffolk, VA291122157Apr 20, 2024
This is one of the few places we recommend to friends when they are visiting from out of town. Very professional staff and super clean. The views of the wharf are nice and you're only 10 mins from the highway.
Helpful 0Thanks 0Love this 0Oh no 0 - Toni T.Richmond, VA01Apr 25, 2024
The food was delicious and plentiful. The wait staff was pleasant and efficient. I would recommend this establishment to anyone.
Helpful 0Thanks 0Love this 0Oh no 0 - Greg G.Pikesville, MD1057Dec 12, 2023
Talk to the lady at checkout. Talk her the room had issues. Her response was "ok". Contacted corporate. And they resolved the issue. The low rating for this property is warranted
Helpful 0Thanks 0Love this 0Oh no 0 - L.N. M.Seal Beach, CA58415Nov 10, 2022
The hotel on the outside is beautiful and the grounds are kept. Across the street is a cemetery. Behind the hotel is a boat dock with murky water. Not a great view on either side of the hotel. I changed rooms bc the room smelled really moldy. The smell in the second room was the same... just not as potent. I ran over to Walmart to buy air freshener. Found a curly hair in the tub.. gross. Hotel phone did not work. My last day there, my blow dryer went off on its own. Possibly paranormal activity? Idk.
Staff was accommodating and helpful. Breakfast was standard continental buffet that you have to pay for.
Not sure if I'd stay here again.Helpful 0Thanks 0Love this 0Oh no 0 - David H.San Francisco, CA01Feb 26, 2024
The Hilton ballroom was the setting for this year's AFJROTC Military Ball. The Hilton staff was extremely professional and courteous from start to finish. They opened the ballroom up several days in advance so our cadets could rehearse. On the day of the event, Lily, the Catering Manager was on hand to help with any last minute items as we set up before guests arrived. The Southwest buffet was outstanding and fresh! The wait staff were very attentive and helpful. It was a great night for the cadets. Thank you Hilton Garden Inn!
Helpful 1Thanks 0Love this 0Oh no 0 - May 15, 2022
Stayed here for a turnaround trip and this hotel was convenient with places to eat and your usual pharmacy.
Employees were great and professional, providing no issues for our stay. They allowed us to check in earlier since there were rooms available. The front desk was very knowledgeable and helpful with advising where the stores and eatery places were. The building is slightly on the older side but they are attempting to remodel the different areas.
As for the rooms, it's your normal room with a king bed and decent view. I always check under the beds to see if there were any bed bugs or critters. I will say that their beds were some of the cleanest beds I've seen for a hotel in a while.
As for the one star knock off....the rooms carried all of the noise and we heard the people walking back and forth until 9pm. Lastly their breakfast buffet was $12+ which was not worth it for what was being offered. I just grabbed my complimentary coffee and headed out. Overall a decent stay.Helpful 0Thanks 0Love this 1Oh no 0 - Scfo-Mc M.Philadelphia, PA01Sep 21, 2023
Our Event Coordinator, Lily, was very kind and professional! She went above and beyond for our runway segment and had the team install a raised runway!
Helpful 1Thanks 0Love this 0Oh no 0 - Angela W.Virginia Beach, VA07584890Oct 7, 2022
Beautiful hotel with nice lobby and elegant dining area with a view of the river. Staff was courteous.
Helpful 0Thanks 0Love this 0Oh no 0 - Nicole P.Suffolk, VA02Oct 10, 2023
The customer service was impeccable, the Sales Department was gone for the day but the Front Desk staff went out of their way to ensure we had what we needed for our event.
Helpful 1Thanks 0Love this 0Oh no 0 - Kim J.Norfolk, VA0793Sep 28, 2023
Wonderful Venue for all Occasions! Had an excellent time here, very organized and professional
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