Hilton Garden Inn Hattiesburg

Not bad if you're accustomed to inner city independent hotels, but if you're accustomed to a Garden Inn in other cities, you'll be very disappointed.

Pervasive aging on furniture and fixtures. Dirty rooms (we had two). Odor in one was so bad we had to go to Target just to purchase deodorizing spray. Dirty, lint clogged AC in one unit made deodorizing impossible. Missing or damaged fixtures throughout the room and hotel. Mismanagement spans all categories of the facility, indoors and out. Even the design is much smaller than other Garden Inns we have stayed in. Cramped bathroom, cramped check-in landing...

Guest services varied between poor and rude amongst all employees, except for one kind housekeeper we encountered.

We can't believe Hilton allows this place to fly their flag. Trust in the brand is sorely injured from this experience. Apparently, they have paid off the inspectors to never visit this site, as these deficiencies are apparently longstanding.

So, that's the major items...here are the nitty gritty details if that matters to you:

Windows with broken seals (foggy) throughout.

Fitness room was musty, with rusty, worn, disheveled items and salty looking stains and rust on the floor mat.

Green mold growing from appliances at pool.

American flag was improperly attached to a damaged, leaning flag pole. Very disrespectful to our American culture.

Rusty nightstand lights.

Management allows housekeeping to remove trash from each room and bag it, leaving all the trash bags up and down the halls.

Photos to follow show examples of large and small deficiencies. If you look closely in any direction, you will see the lack of care this management has for their customers' experience.

I spent 8 years working in an older motel early in my career, so I can appreciate how difficult it is to perform in a challenging service industry. But that experience also tells me that these guys aren't even trying.

When I checked in, the desk clerk kept saying something and I couldn't understand what she was saying to me. She laughed and said, "Oh, I have my ear buds in." ...and resumed her convo with her homie while checking me in.

My wife was treated very rudely by a different desk clerk and as a nuisance when she asked if there was any tea available and when she asked if an attendant was available in the unmanned breakfast area (at 9:30AM).

Debris was on the lobby floor when we checked in at 7pm. Same debris was there at 11:30am the next day.

4 small, worn pillows. The bed was okay, the TV worked fine. Drapery was good. Blow dryer was fine. Microwave and fridge were clean. Bathroom was clean but with poor caulk. Everything else was marginal.

This is the first time I've activated Yelp to do a review. I don't normally take the time to provide feedback but this was a shameful excuse of an otherwise good franchise.

Added comment - it was a 2 day visit...the second night, the fire alarm awakened us at 6:30 to that piercing, shrieking sound we all know and hate. So we stumble around in the dark, getting ready to evacuate. Then it goes off about a minute later.

Unable to go back to sleep, a couple of hours later, I'm in the lobby to get coffee and I ask about it. The management is unaware that it even went off. The night clerk didn't report it. Everyone is confused.

Then, another employee confides to me even out of earshot of the front desk:

"Yeah, we have a problem with the vent over the stove. When we fix breakfast, it's real real smoky in there and sometimes it sets off the fire alarm. They have a fan in the kitchen so when that happens, they can blow the smoke out the door."

So, apparently, this is not a one-off...they routinely wake up guests to the fire alarm here rather than clean the stove and fix the vent-a-hood. Classy...

Parking is a bit tight. The main issue is the hotel is in need of maintenance. Holes and cracks in the room show the age. For the price, I think the area has better options.

BED BUG ALERT! Hilton Garden Inn Hattiesburg, Mississippi. We have bug bites from this hotel. This will my last stay at a Hilton Garden Inn.

Please do yourself a favor - don't stay here until there is new management!

I've been a Hilton Honors Diamond member for at least 14 years ... on the road for 40-50 or more stays across the US from coast to coast. This is the worst Hilton property I've ever experienced.

The cleanliness is not a priority with stains all over the floor. Didn't get much help at check in when I booked a one bedroom and it was a studio. Front desk lady was brand new - found out at checkout it was her 2nd day and she barely seemed trained.

I'll be calling management- the front desk lady this morning said the owners need to be reminded of all the issues! stay at your own risk my family better NOT get sick after this stay!

Stayed at Hilton/Hampton properties almost exclusively for the past 15 years. This is my first and last stay at the Hilton Garden Inn; Plaza Drive; Hattiesburg, MS. I travel about 8-10 times a year now, and I'm going back to the Hampton Inn in Laurel MS. Longer drive, but much cleaner and more responsive staff.
Noticed on day 2 after returning that housekeeping had not been in the room. I inquired at the front desk & was told it's by request only. So, I requested housekeeping for the next day (Wednesday) and the following day (Thursday). I also asked for new pillow and pillowcases. There was definitely dried blood stains on 2 pillowcases, 3 out of 4 pillows were covered in sweat stains, and another pillowcase hard and crusty stains on it (didn't turn the pillow over and spot that until after the 1st night).
Next day (Wednesday), came into the room and housekeeping had not been there again. I again went down to the front desk and asked politely why housekeeping missed my room. Of course, they didn't have an answer and said the housekeeping staff had left for the day. I again asked to have housekeeping take care of the room the next day (Thursday). They made a note, apologized, and promised it would be taken care of. As I was leaving on Thursday morning, I asked again to make sure my room was scheduled for housekeeping service, and the assured me it was.
Thursday, I return to the room and guess what, no housekeeping service. Again, I go to the front desk. Stand there for about 5 minutes while the clerk keeps texting on her phone. I finally said, "Excuse me, sorry to interrupt, but can you help me"? I asked what happened to the request for housekeeping that didn't happen again, and I'm met with an "I don't know, if you were on the list, they should have cleaned your room". I told the desk clerk they didn't show up and do anything. The response was, "Can I get you some toilet paper"? I replied, "No how about some clean pillowcases, unstained pillows, clean towels, oh, and I need the garbage emptied finally after 4 days...better yet, give me the bags and I'll empty them myself and leave the full ones in the hall by the door". I ended up with 3 little garbage bags, or ice bucket bags, I'm not sure. Desk clerk came up about 20 minutes later with some cleaner towels (2), two flat sheets (no fitted sheet), a comforter (keep in mind its over 100 degrees this week here, oh and the air conditioning will not go below 70 when it runs (usually stays about 74-76 in here) and 1 pillow. She told me to take the 3 dingy and dirty ones and put them in the corner (and no pillowcase for the newer grayish colored pillow). She said that was the only pillow she could find, but she'll look in some other rooms to try to find a couple more. It would be nice to sleep on a pillow tonight.
Then I get..." I'll make sure housekeeping comes in tomorrow for sure". I told the clerk, "Well, that helps as I'm leaving at 5AM tomorrow. The response, "Oh, well, I don't know what else to do now". My suggestion...a couple of clean pillows and some clean pillowcases would be nice.
Dates stayed: August 7th to August 11th, 2023

Dated hotel. Definitely not worth the $417 price for 2 days. The furniture was Dated. The pillows smelled musty. The tub was nice after you figure out you have to turn it on with the timer on the wall. At this price they should be able to update the furniture

On September 23, 2023 I was overcharged for the hotel from the beginning. I was charged $188.49 when the room was $130 online through a third party but $145 in person at the front desk. I should have only been charged around $160 after taxes with the $145 rate. A week later the charge on my credit card changed from $188.49 to $238.90. When I called to ask why, I was told that I was charged $75 for a pet fee (I did not have a pet). After finally getting through to the manager who never asked my name, confirmation number, the date that I stayed, or any identifying information at all, she told me that she had already spoke to me before (she hadn't) and that I had a dog in the room (I didn't) and that she had already told me the case was closed and no refund would be issued. Mind you, she spoke to me as if I were a dog when saying all that. I assured her that I do not own a dog and did not have one with me and welcomed her to check the cameras to which she told me that they didn't have cameras. I ended up having to open a case with corporate and they have done nothing but give me the run around for 2 months now. I have been told twice that I was getting a refund (the first time for $200 and the second time for $75 after opening a new case) and have never gotten a dime. They make me wait 3 business days each time I talk to them for them to do something but they never do anything. I was told that a refund was issued for $75 on November 7th and that if I didn't get it within 10 days to call my bank and ask them why. I called my bank after waiting 10 days and there is no refund pending at all from the hotel. I will NEVER stay in any Hilton again and do NOT recommend anyone to stay in this Hilton in particular. I am sure I am not the first person they have charged a bogus pet fee too and that I won't be the last. The manager was unprofessional, rude, and is likely the person behind the scam of charging pet fees to people without pets. I guess they think if they drag it out long enough, nobody will continue to fight for their money. Corporate has accomplished nothing and is a joke as far as I am concerned. I have filed a complaint with the BBB.

Dirty room. Expensive. Hotel doesn't have ingredients to make a burger they have on the menu. Bare minimum service. Did I mention this was $300 / night? More like a motel 6.

I checked into my room late one evening. The next day as I walked back into the room I stepped on something that was sticky.... it was some sort of candy melted into the carpet. It then got me curious to know what was in the rest of the room. To my surprise I found pieces of chips in the closet, and what appeared to be a full size tootsie roll melted in the carpet by the window.
After seeing this I'm not sure if there is any cleaning that takes place in these rooms when people check out. Im just baffled how none of these were caught if they actually cleaned the room. I stay in hotels weekly and this is a first for me. Definitely not impressed.

Absolutely disgusting. I stayed one night and that was too long. And paid 300 for a suite that was not worth 5 cents. Management did nothing to correct this issue or to offer a discounted rate. When I arrived for check in at 6:30 pm, my room was not ready. Had to wait and hour for them to clean it. So I paid that amount of money for a room that should of been ready at 3pm for checkin and wasn't. After finally getting a room, it was so nasty. There were pills all in the floor, bloody bandaids in the bedroom floor, Waffle House molded trays of food under the bed, no towels were available, blankets had burn holes in them, tub did not work, and the list goes on. I do not know how they can look someone in their face and take their money knowing the conditions of the room they would be staying in. I've reported this to Hilton customer service, what a joke! They said they would contact me in 3 days, it's been 4 weeks! Never again will I stay there and I will tell everyone I know about my experience so they do not go to this establishment either!!!!!