Hilton

This Hilton is located in Puerto Madera district in Buenos Aires which is a really nice and safe area to stay in. There are a ton of restaurants and things to do within walking distance. The rooms are pretty big in size, and the rooms are older fashioned.

I opted to not get breakfast there at $28 USD per person per day for breakfast and spent that money on awesome food in the area. I heard that the breakfast served is very basic and not worth $10.

When i was there, they were doing construction and i could hear it all day and all night.

Amazing Stay! Can't say enough about how wonderful our stay was. The hotel staff were courteous, helpful and attending. The buffet breakfast had great choices and lots of wonderful items. The location was also wonderful, next to many restaurant and the river. We were upgraded to a top floor room with great views. Highly recommend this hotel.

The best hilton i've ever stayed at (by far). One of the best hotels i've stayed at across the world. The staff is EXTREMELY professional. Service is very prompt The atmosphere is perfect. I am very very happy I stayed here, and I would recommend it to anyone.

I could go five stars on this Hilton. The staff is entirely professional, bartenders do great drinks and the food is Argentinian at its best. My room was good with everything brand new. There is plenty of security and when I went for a sidewalk stroll they watched over me. Though it's not in a bad neighborhood, it's sketchy. So, be aware. Be careful.

If only the Hiltons were like this in the USA! A truly great business hotel. Came for a conference, stayed for 5 days, couldn't be any better. They stored my stuff while I was in Patagonia, and let me use the exercise facility, which was very well equipped - pool outdoors but it was still a bit chilly, so didn't use it. Florencia and Adrian, concierge and manager, were super helpful. My large room, on the executive 9th floor, was quiet, spacious and had a great view. Hilton Honors internet, very speedy. Breakfast in the lounge was perfect. Room service was fast, with high quality good food. Housekeeping was excellent, the location in Puerto Madero superb - highly recommended, might be the best in South America!

Painfully, because I am a Hilton fan; I will say I was not dissapointed with the facility but I think the value ROI is very low. The rates are way high for the room you can get. Nothing was outstanding. It was a good hotel but with that money you can get nicer and newer rooms in other hotels and use spare money for show, food or night out.

The room as you can see from pictures is ample, great restroom separate shower and tub setting with OK vanity and OK amenities.
Bed and mattress were good nothing major. Led TV is too small for this chain and this room. Good work desk and lounge table and chairs. My room on 2nd floor had a nice street view.

The pool of the hotel is one of the best I have seen in hotels in bsas roof top nice view but small for hotel size. But one of the nicest areas of the hotel.

The gym is one of the best in hotels in Buenos Aires. Plenty of cardiovascular a day weight equipment. Right next to it there is a men only spa. Massage treatments and some other treatments can be scheduled. In men spa there are showers dry sauna and men's steam room vapor hombres solamente. Lounge area a day plenty of lockers. These could be switched to be electronic key. All guests must have a room key that could be used to open and lock lockers. This was a high point of the hotel but not worth the extra rate per night.

I liked the lobby w bar and restaurant and a lounge area.
check in and out was easy but wished they organized a queue as some people don't get a hint of order. Simple post and line set up.
4 elevators move everyone efficiently.
The whole team staff throughout the hotel is top notch and nice as can be. By dar the best asset and value this hotel has.
Location is great. A bit on the "for tourists" side but Puerto Madero is vibrant and safe and close to many other safe areas in Buenos Aires.
A great city and country with amazing people.

Stayed here for a night and it was good.
The staff who checked us in was a trainee, so she didn't enough knowledge for benefits for us being a gold member. There were not bottles of water upon check in, so we had to ask for them. Very nice lobby and the room.
I was disappointed breakfast. It wasn't great at all. I asked for tea, but the server never came back for it.
The hotel was clean, but the service wasn't great at all.

I'd give this hotel a better rating if there wasn't a strange security guard following me around for no reason.

Me and my husband came down to wait for a ride. It was fifteen minutes out so I walked into the bakery/coffee shop. There was no one else inside other than a worker. My husband stayed in the lobby. The security guy came inside and watched me everywhere I went. There are cookies and bread. I'm dressed for dinner and have my umbrella and small purse over my shoulders. I could sense he was security but thought he couldn't possibly be homed in on me.

My husband came inside as I was leaving and the security man left also. We waited together in the lobby and had ten minutes remaining. The security man stood directly across from where we were. We were watching a Hilton promotional video. There were tons of people in the bar and people coming in and out. His eyes are locked in on me/us. I finally mentioned it to my husband and he looked at him to see what I was talking about.

End of story. He finally walked away after I pretty much stared him down and we were ready to walk out. He had made me feel quite uncomfortable and unwelcome. He should spend his time finding an actual threat to look at.

I'll suggest that we go elsewhere next time even though the executive lounge is nice.

We stayed here for 7 nights this past week and from the time we arrived we were wowed by the lobby area which is very open and welcoming and aesthetically pleasing. We were checked in by Cecilia and were lucky 2 get a slightly bigger room for the 3 of us and also we were able to get into our room when we got to the hotel (11am) which was very welcome after a 13hour flight from London. The room was lovely and i especially loved the shower, very spacious and great water pressure. The separate closet for storage was also great.
We also had a great maid Magali who always left me little cute notes in Spanish, unfortunately I have 0 Spanish and with the help of google translate and a Spanish friend back home I was able to understand her lovely notes.
The coffee shop downstairs was very handy when peckish, we didn't eat in the restaurants and had room service twice which was quick and very good both times.

My review would have been 5 star all the way if it wasn't for the last night. I saw that the hotel had deducted almost £900 from my bank account for payment of hotel room even though my hotel booking was prepaid (booked through British airways holidays) and also confirmed with Cecilia on check in. I went downstairs to query the charge and had to wait ages while they did whatever they do when they go to "speak to supervisor". Eventually the guy at the desk came and of course confirmed I was being doubly charged as my room was already paid for. The whole thing just ruined what had been a pretty great stay for me, and coming at the end of the holiday when all money is spentI now have to put up with overdraft charges with my bank amongst other issues just because of this silliness. As an apology, my 900peso room service charge was waved, I don't think that was enough, but hey. Now I'm still waiting for the charge to be cancelled, still hasn't been and I'm back home. I did talk to the lady at check out about it and she promised it was cancelled but I have to wait a few days or whatever.

Anyway, the hotel is lovely and in a lovely location. Puerto Madero is lovely and walking distance to the centre and cheap taxi distance from everywhere else.

Pros:
- Location
- Service; particularly the concierge. They are always there and can suggest pretty much anything under the sun, and in several languages.
- Bar isn't bad

Cons:
- The rooms feel more like you're staying at a Holiday Inn Express circa 1995. Outdated.
- Their version of A/C is a wall unit that blows (not clean) air at you, doesn't seem to hold a temperature accurately and definitely isn't centralized.
- Their room service is awful (the food itself) and there isn't much to eat onsite that is worth the value. If you stay here, be aware that you need to venture out for food 100% of the time.
- They refused to give us a late check out (not even an hour late) despite staying there for 7 days. The fact that we had a zillion Hilton Honors points mattered for nothing. It was weird.
- Their gift shop rang things up for more than they verbally quoted
- The pool was closed for our entire stay
- ATM was broken for the entire stay