High's Chimney Service

Just had my wood burning chimney relined. Everything seemed to be done carefully and very cleanly. As a result of a previous comment, I checked my damper lever and it was fine. I found an edge where I thought some more concrete could be added and the team boss did it right away. I'm not sure why the Yelp reviews averaged so much worse than the Google, etc. reviews, but I certainly had no issues.

Just had my chimney and fire place cleaned and inspected by Justin and Kyle. They did a great job, were quick, clean efficient and very knowledgeable. Thanks again and see you next year!

I recently had some work done by High's. They did arrive on time and worked two days I paid them and then noticed after they had left, that the lever which controls the damper was protruding 9 inches from the fireplace front. I also noticed a hook that was placed near the side of the fireplace. I call the office and was given the "runaround" by whom ever answered the phone; was shouted at and eventually hung up on! I called Tyrone Slater nd he was no help; in fact he chose not to answer my calls. I regret having this company service my fireplace. I have photos to prove my claims. they have been paid and ALL I WANT IS FOR THEM TO RETURN, PUT THE DAMPER CONTROL TO IT'S PROPER SETTING AND PUT THE HOOK BACK IN THE FIREPLACE. Is that so difficult? I find this company disgusting!!!!!!!!!!!!!!

High's Chimney recently helped us with a full teardown and rebuild of our wood fireplace in our townhouse. After a couple of hiccups (new fireplace was damaged and had to wait for a new one), they did a fantastic job! They installed the fireplace, all new stainless steel piping from bottom to the top of the house, new tile surround, new mantle, and new hearth! It looks amazing! See for yourself! Thank you to High's Chimney (Laura, Juliana, Lupe, Roberto, and many others) for your hard work!! Much appreciated!!!

They were very nice . Half of the job was done really well, in replacing the liner for the gas fireplace. However, the main problem was not fixed. I had called and gotten several estimates to remove the smoke smell from my fireplace caused by creosote. Highs was the most reasonable and seemed to be the most straightforward. While we replaced the liner, based on various recommendations, the smell is still there. Again, this was the main reason we wanted an estimate.

The last time I called two weeks ago, their solution was to put baking soda in the fireplace. It still smells.

I feel like since we already paid and they did the work, they are done and don't want to really finish the job.

UPDATE 12/3/2020: After an unpleasant experience on the phone with a manager this morning, later today the owner reached out to me. He apologized without excuses for the accidental damage caused by the technicians and promised to order replacement parts for the interior of our stove. Bumping up to two stars pending follow through.

12/2/2020: We have a Hearthstone Clydesdale wood insert and High's Chimney technicians came out this afternoon to clean the chimney and inspect the stove. They were here very briefly, probably no more than 15 minutes. Unfortunately I didn't do a good job inspecting their work before paying for the service. I asked about the inspection, and they said "It looks good, there's no problems with it." After they left I noticed the deck and deck furniture was covered in bits of charred wood that had obviously come out of the chimney and been scattered all about. I had to call the company to ask them to return and clean up the mess. Then they asked me to use my broom (what chimney sweeps don't have a broom or a vacuum of their own?) and didn't even let me know when they left again, they just sped away and left my broom outside. I checked briefly in the unit and noticed that they had left some ashes in the back corners, so I thought "Those corners are hard to get, no big deal, but it doesn't look good for their thoroughness. They were awfully fast, so I doubt they were thorough." Well, it was actually much worse than that. They were downright careless. Tonight we started a fire again to warm up the cold house and as the kindling lit the firebox we noticed in the ceiling of the insert, the firebrick was broken. The technicians destroyed it with their hasty and incompetent...technique? skill? not sure what to call it other than incompetence and carelessness. Unbelievable and unacceptable. Not only do I want a full refund of my $240 but I want my stove repaired at their expense as well. High's is overpriced compared to competitors. I only called them because our usual guy got sick. But NEVER AGAIN will I use this company. I can't recommend them at all. I will update the review as to how they handle this fiasco. As of now, I'm quite upset. No wonder they left so quickly. They were hoping we wouldn't notice their huge mistake. If they had owned it and said oops, we made a mistake, that would be bad enough, but this is completely unprofessional. How could they look me in the eye and tell me there was nothing wrong with my stove, after they had just broken it? High's, what will you do to make this right?

We have been using High's for years, and early on, paid for an expensive procedure to remove built-up creosote in our chimney. We were told that if we scheduled High's for an annual cleaning, we would avoid creosote buildup and the expensive procedures needed to remove it. So we did just that. Although we have been struck by how quickly High's workers are in and out the door for these annual cleaning, the inspectors always make a point of explaining that since our chimney is so clean, it didn't take long to do. So imagine our surprise when this year, the chimney inspector tells us that there is such a significant buildup of creosote that we have to have the expensive cleaning again. Particularly odd since this was a year we used it less than usual because we were out of town so much. When I called and talked to the office manager about this, the company took no responsibility for the buildup --even though they have been doing all the maintenance for years--and offered no alternative but the expensive cleaning. It was a very disappointing response. Clearly, there is no interest in keeping longtime customers, so we will hire someone new to maintain our chimney from this point forward.

I spoke with Mike of High's Chimney we were able to discuss the discrepancies and miscommunication. We are looking forward to having High's service our Wood Insert.

We took a chance oh High's Chimney service. And, I am so glad we did. For months my wife abd I were searching for a wood stove insert for our fireplace. Luis Aguilar recommended the Regency I2400. We love it! I couldn't recommend High's Chimney enough for chimney sweeps, fireplace inserts, masonry work in Northern Virginia. Omar, Miguel, Jorge and Dennis were on time, very professiinal and most importantly they left no sign tthat they were ever in our house. Like their product line, their service is superior!
B. Royal Springfield Virginia.

These guys are absolutely awful. I contacted them because I wanted a fireplace insert. Their guys insisted that our chimney needed refinished and thousands of dollars of other work first, but that they'd be able to install an insert right after (3 days) that work was done. It's been weeks since they did that work was completed and I've gotten no information about installing a fireplace insert, despite many requests for the same. I feel scammed - called them for one thing - They had another thing they wanted to sell and now that they did, they don't care about what I want / what I called them for. I highly recommend finding another company, unless you want ripped off!